Lobi

Ulasan untuk Holiday Inn Express & Suites Raleigh North - Wake Forest, an IHG Hotel

2.5 out of 5

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 340 dari 678 ulasan" "
Penilaian 8 - Bagus. 204 dari 678 ulasan" "
Penilaian 6 - Cukup Baik. 68 dari 678 ulasan" "
Penilaian 4 - Buruk. 35 dari 678 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 678 ulasan" "

8,8/10

Kebersihan

8,8/10

Staf & layanan

8,0/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Candace

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Room was comfortable, had to change rooms due to shower curtain in bathroom not being attached to the wall. Lots of water damage in both bathrooms and the staff didn't seem surprised about it. Would definitely worry about mold exposure. Decent breakfast provided and staff was friendly
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 16 Mei 2024
Hi Candace, thank you so much for your candid review. We appreciate your feedback and want you to know that your concerns are being addressed. I do apologize for the inconveniences caused to you during your stay.

8/10 Bagus

Bianca

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 13 Mei 2024
Hi Bianca, Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Randy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to Wake Forest
Menginap 1 malam pada bulan April 2024
Tanggapan dari GM pada tanggal 23 Apr 2024
Hi Randy, Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Jordana

Disukai: Kebersihan, staf & layanan
.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 15 Apr 2024
Hi Jordana, hope all is well! Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

4/10 Buruk

Jeffrey, Fenton

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room was not clean. The curtains would close for privacy, the tile floors were very sticky and the carpet was stained. Lots of foot traffic all night. Not managed very well.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 4 Apr 2024
Hi Jeffrey, Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us another chance in the future, to show you that your unsatisfactory stay was an exception.

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 29 Mar 2024
Hi Mark, thank you so much for your candid review. We really appreciate your feedback and hope to see you again soon! : )

4/10 Buruk

Stephen, Norcross

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mar 2024
Hi Stephen, thank you so much for your candid review. We really appreciate your feedback! Hope to see you again soon : )

10/10 Sangat Bagus

Flint

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 29 Mar 2024
Hi Flint, thank you so much for your candid review. We really appreciate your feedback and hope to see you again soon! : )

6/10 Cukup Baik

henry

Disukai: Staf & layanan
Has only one elevator
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 21 Feb 2024
Hi Henry, thank you so much for your feedback. It is unfortunate that you didn't enjoy your stay to the fullest extent. It is accurate that we only have one elevator as we have a smaller hotel and no real need for two. Thank you for staying with us and we hope to see you again soon! :)

10/10 Sangat Bagus

Ricardo

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Easy to get to and no hassle at all.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 21 Feb 2024
Hi Ricardo, thank you so much for your feedback. We are pleased that you enjoyed your stay with us. It truly means a lot to us. We hope to see you again soon! :)

4/10 Buruk

Faith

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Second time visiting drink machine was down again during breakfast
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 11 Feb 2024
Hi Faith, I do apologize that the drink machine is not working, although it is out of our control, we are working to get this matter resolved as it just happened unexpectedly. There are other items available to drink in the meantime. Thank you for your candid review, and we hope to see you again soon! :)

10/10 Sangat Bagus

Flint

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 11 Feb 2024
Hi Flint, thank you for your candid review. We definitely appreciate your feedback and hope to see you again soon! :)

10/10 Sangat Bagus

Sonya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Super!
Everything was great— comfy, clean, great staff and great breakfast.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 2 Feb 2024
Hi Sonya, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)

10/10 Sangat Bagus

Kabria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 2 Feb 2024
Hi Kabria, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)

8/10 Bagus

Bryan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 2 Feb 2024
Hi Bryan, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)

10/10 Sangat Bagus

David

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 16 Jan 2024
Hi David,Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Sonya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent service, and great staff in all areas. Friendly, helpful and beautiful hotel
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 16 Jan 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Stay!!
The staff made stay as good as it was, so friendly and accommodating to all our needs.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari General Manager pada tanggal 12 Jan 2024
Hi Jennifer, thank you for staying with us. We appreciate your feedback!

8/10 Bagus

Roger

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved everything about it except the sound. At 3 a.m. the people in the door next to ours were talking and it sounded like they were in the room with us. I don't understand why hotels skimp so much on sound proofing.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 2 Feb 2024
Hi Roger, thank you for staying with us. We appreciate your feedback and hope to see you again soon :)

10/10 Sangat Bagus

Helen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient hotel to stay at.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 12 Jan 2024
Hi Helen, thank you so much for your candid review. We hope to see you again soon!

8/10 Bagus

Barbara

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Hard to find the first time.
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 12 Jan 2024
Hi Barbara, thank you so much for your review. We appreciate your feedback!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will definitely stay here again!
Easy and fast check-in, pet friendly, clean, awesome friendly staff and amenities with Dove hand soap, lotion, body wash, shampoo and conditioner, super comfy beds and pillows, great breakfast with many selections from eggs to muffins and more.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 12 Jan 2024
Hi Anonymous, Thank you for staying with us! We appreciate your feedback and love for our service & amenities. We hope to see you again soon! : )

10/10 Sangat Bagus

Chris, Oswego

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 12 Jan 2024
Thank you for staying with us Chris! We hope to see you again soon :)

10/10 Sangat Bagus

Julene

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 12 Jan 2024
Hi Julene, See you again soon! We are pleased that you enjoyed your stay with us :)

10/10 Sangat Bagus

Jorge

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 13 Des 2023
Hi Jorge, thank you so much for your candid review. We are pleased that you enjoyed your stay with us and hope to see you again soon! :)

4/10 Buruk

Paul

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Could’ve been a lot better.
The toilet didn’t fill up and had to fix the water closet. The shower head is broken and wouldn’t stay up. (They put us in the handicap suite even tho no one was handicap in our family.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 10 Des 2023
Hi Paul, I would like to begin by apologizing to you for your experience with us. I will be sure to pass this message along to our Chief Engineer so that he may take a look at all concerns. I do apologize also for you being placed in a room not desirable, I will look into that personally and coach my team for better hopes in the future. Please allow us another chance in the future to prove to you that your unsatisfactory stay was an exception. Thank you again and have a great day! :)

10/10 Sangat Bagus

Julique

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 10 Des 2023
Hi Julique, Thank you so much for your candid review. We appreciate you for staying with us! Hope to see you again soon! :)

10/10 Sangat Bagus

Kaitlyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I loved this stay. The beds and pillows are always so comfortable, the staff is awesome and not in my face, and it’s pretty quiet but close to everything. My only complaint is the picture sold me on the jets, and it was a basic tub with hand rails which didn’t make it worth the risk for my wheelchaired companion. Oh, and don’t sleep in for breakfast. It’s
Tanggapan dari General Manager pada tanggal 21 Feb 2024
Hi Kaitlyn. Thank you so much for your candid review. We appreciate you for staying with us and hope to see you again soon! :)

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything was fine, but washing machine was broken. Other than that, it was a good value. Great breakfast!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 10 Des 2023
Hi Anonymous, Thank you for your candid review. We are working to get both the washer and dryer replaced. The shipment should be arriving soon. I do apologize for any inconvenience this may have caused. I am pleased, however, that the remainder of your stay was a success. Hope to see you again soon! :)

10/10 Sangat Bagus

Jorge

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 5 Des 2023
Hi Jorge, Hope all is well! Thank you so much for your candid review. We appreciate your loyalty to the brand and hope to see you again soon! :)

10/10 Sangat Bagus

Bret

Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 5 Des 2023
Hi Bret, Hope all is well! Thank you so much for your candid review. We appreciate your loyalty to the brand and hope to see you again soon! :)

10/10 Sangat Bagus

Dawn

Disukai: Kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 11 Feb 2024
Hi Dawn, thank you so much for your candid review. We definitely appreciate your feedback and hope to see you again soon! : )

10/10 Sangat Bagus

TIMOTHY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was convenient for the family.
Menginap 3 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 29 Nov 2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!Sincerely,General Manager

6/10 Cukup Baik

Alex

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kenyamanan kamar
Not for me
The room looked kind of old. The bed and couch were hard. The walls are super thin so heard stomping around literally all night.. probably wont be back ever
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 20 Nov 2023
Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us another chance in the future, to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.

10/10 Sangat Bagus

Marcella

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari General Manager pada tanggal 6 Nov 2023
Hi Marcella,Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

4/10 Buruk

Andy

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
In town for one night. Chose this site for the proximity to our activity. When first walked in the lobby was met by the smell of marijuana. Commented on this to the desk clerk , she didn’t seem interested. On the way to the elevator the odor increased. Our impression was that the workers were well aware of this and it was ‘normal’ for them. Our room was not affected , but the hallways and elevator has this odor. We will not stay at this site again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 31 Okt 2023
Hi Andy, Thank you so much for your candid review. I do want to apologize to you for your experience. Although, it seems as if the agent was not bothered by the marijuana smell, I am sure that was not the case. It is very hard to track any type of smoking within the building until day of departure, sadly there is not much that can be done there. We do have signs posted throughout our building letting guests know that we are a NON-smoking hotel however, most times our requests are ignored. Again, I do apologize for any inconvenience this may have caused and would only hope that you would stay with us again in the future to prove to you that your unsatisfactory stay was an exception. Thank you & have a blessed day! :)

4/10 Buruk

Ruthanne

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Problematic
The beds were comfortable & breakfast choices were fine. For two nights, loud pounding from the room above us kept us from sleeping - and actions taken by the front desk did not change the situation. The back door did not latch, making use of a key-card un-necessary. And on our last day, a broken lock on our room door locked us out for a period, delaying our departure.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Buruk

Susan

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience at Holiday Inn Express North Raleigh Wake Forest.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Sangat Bagus

Heather, Manassas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean, safe and quiet
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Elizabeth

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
New building in recently built area. Great walking to nice mall and a big Harris Teeter!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Perry

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing. The place is spacious, clean and very accommodating even the breakfast was very good.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 31 Okt 2023
Hi Perry, Thank you so much for your candid review. We are pleased to hear that you enjoyed your stay with us! :) We hope to see you again soon.

8/10 Bagus

Charles, Hampstead

Bepergian bersama teman
Difficult to find. Needs some signage.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest. We have definitely spoke with ownership in regard to signage, hopefully during our second remodel this will be addressed. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

10/10 Sangat Bagus

Starrlyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel Experience
The staff were all very professional and courteous. The room was clean and cozy, I really enjoyed our stay.
Menginap 1 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

8/10 Bagus

Traveler terverifikasi

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 19 Okt 2023
Thank you for taking the time to tell us about your experience at the Holiday Inn Express North Raleigh Wake Forest.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us!

6/10 Cukup Baik

Jo Ann

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
2nd stay NOT GOOD
This was my second stay here and this trip was not the best. There was smoking in the rooms, you could smell in the hallways. In my room #216 the plug where the coffee pot was did not work, so there was no access to microwave or fridge, coffee pot had to be moved in the room. The room stunk beyond what I could describe. For 369.00 plus I expected far better and needless to say, I will not be using this hotel again. If you are going to use as an extended stay for construction workers then take off the market for regular rooms.
Menginap 2 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 26 Sep 2023
Hi Jo Ann. Thank you so much for your candid review. We definitely appreciate your feedback. I do apologize sincerely for your second stay being less than satisfactory. All concerns have been addressed and repaired by the maintenance team; we are unsure of the smell referenced, as we didn't smell anything but will definitely stay alert to such. We definitely wish that these concerns were brought to the attention of the FD so, that a room move could've been given or other accommodations made. We never want any guests to feel uncomfortable or placed in a room not to their liking. I want to apologize again for your experience and hope that you would give us the opportunity to serve you again in the future because as you know this unsatisfactory stay was an exception. Hotels are open & available for all travelers regardless of your reason or length of stay. We welcome everyone! :)

8/10 Bagus

Carolyn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 26 Sep 2023
Hi Carolyn, Thank you so much for your candid review. We definitely appreciate your feedback. Please let us know how we can improve to better serve you! - See you soon :)

8/10 Bagus

Joseph

Menginap 1 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 26 Sep 2023
Hi Joseph, Thank you so much for your candid review. We definitely appreciate your feedback. Please let us know how we can improve to better serve you! - See you soon :)

10/10 Sangat Bagus

Gia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay/ very nice staff
Menginap 4 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 26 Sep 2023
Hi Gia, Thank you so much for your candid review. We definitely appreciate your feedback. - See you soon :)

8/10 Bagus

Patti Civitillo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023
Tanggapan dari General Manager pada tanggal 26 Sep 2023
Hi Patti, Thank you so much for your candid review. We definitely appreciate your feedback. Please let us know how we can improve to better serve you! - See you soon :)