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Ulasan untuk Hilton Garden Inn Ontario/Rancho Cucamonga

3 out of 5
Hilton Garden Inn Ontario/Rancho Cucamonga
11481 Mission Vista Drive, Rancho Cucamonga, CA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 541 dari 939 ulasan" "
Penilaian 8 - Bagus. 248 dari 939 ulasan" "
Penilaian 6 - Cukup Baik. 70 dari 939 ulasan" "
Penilaian 4 - Buruk. 43 dari 939 ulasan" "
Penilaian 2 - Sangat Buruk. 37 dari 939 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

4/10 Buruk

Brandon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Well firstly they charged me twice and had to refund. The lady in the morning had to do it. There was no conditioner in the bottle in the shower. The front door had dirty finger prints on it. The room had missing patches of wall paper the area around the tub was dirty and the elevator call for the 2nd floor is about to go into the wall. Not 8.6 like they say. The breakfast voucher had to get in the morning because they didn't give them to me upon check in. So i won't stay there again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Admin HGIRC pada tanggal 14 Mei 2024
We are sorry that you had an unsatisfactory experience but as the majority of our reviews reflect, this is not the norm for our property. We pride ourselves in our customer service and if we fell short in regards to your stay, I do sincerely apologize. We hope you consider visiting us again in the future for a chance to leave you with a more lasting impression.

8/10 Bagus

Gilberto

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Admin HGIRC pada tanggal 14 Mei 2024
Thank you for staying with us and leaving us a great rating, our hope is that when you return you will be back to visit us!

10/10 Sangat Bagus

Juan

Bepergian bersama keluarga
Liked that the building is well kept and the staff are very friendly. I just wished the breakfast would be included with the booking
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Admin HGIRC pada tanggal 14 Mei 2024
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Carla

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
all was great!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Admin HGIRC pada tanggal 2 Mei 2024
Thank you for taking a moment to leave us a wonderful rating. I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel in the future.

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Admin HGIRC pada tanggal 2 Mei 2024
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 Bagus

Noe

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This location was conveniently located near the Toyota arena (1 mile) there plenty of eateries and target for last minute forgotten item.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Admin HGIRC pada tanggal 23 Apr 2024
Thank you for taking the time to share your feedback with us in regards to your recent stay. I am happy to hear that you enjoyed your stay with us. We hope for another opportunity to welcome you back again soon!

10/10 Sangat Bagus

Shannon, Otis Orchards

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful customer service!!! We always stay here when we are in town visiting family.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Admin HGIRC pada tanggal 29 Feb 2024
Thank you for your recent stay and review. Your feedback is very important to us. Thank you for pointing out the great service you received. I'm happy to read our team had such a positive impact on your experience and we are honored that you choose us. We cant wait to see you again!

10/10 Sangat Bagus

JAIME

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Admin HGIRC pada tanggal 13 Feb 2024
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

8/10 Bagus

Brett

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Admin HGIRC pada tanggal 7 Feb 2024
Thank you for your feedback, please feel free to reach out and let us know how we can improve. We hope to welcome you back next time you are in the area!

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was clean. There was a mall across the street everything was walkable. The pool was a little cold, but the Jacuzzi was perfect.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Admin HGIRC pada tanggal 7 Feb 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel clean and location to be convenient. We hope to welcome you back soon!

6/10 Cukup Baik

David

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The restroom is in desperate need of being updated - the shower was gross!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Admin HGIRC pada tanggal 7 Feb 2024
Thank you for taking the time to provide us with your feedback regarding your stay, It is disappointing to learn that the condition of the room did not match the high standards we aim to provide. We understand that cleanliness is a crucial aspect of a comfortable stay, and we regret that we fell short in this regard. We would like to assure you that your feedback has been shared with the relevant departments, and we are committed to taking the necessary steps to prevent a recurrence of these issues. We sincerely hope you will consider giving us another opportunity to serve your future lodging needs as we are to be fully renovated soon!

10/10 Sangat Bagus

Sean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Admin HGIRC pada tanggal 7 Feb 2024
Thank you so much for taking the time to leave us a great rating! I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Isaiah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Admin HISO pada tanggal 7 Feb 2024
Thank you for taking a moment to leave us a wonderful rating. I am happy to hear that you enjoyed your stay with us! We look forward to welcoming you back to our hotel in the future.

8/10 Bagus

Stephen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Baby cribs suck other than that its all good
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Azucena

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

HANNAH G

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Éric, Longueuil

Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

cary

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So happy I booked a room here. I'm in the area every weekend and this is my first time staying here. I was very pleasantly surprised and will definitely be coming back!
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Valerie, Perris

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice staff
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Andrea

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The front desk staff was very polite, the room was very comfortable. Thank you for an enjoyable stay.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Gregory

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Danielle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cozy
Very comfortable enjoyed my stay
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

lara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Corrina

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Disappointed
Paid extra for breakfast. Nothing special. We usually get free breakfast like that. Suggestion go stay at Embassy and have their breakfast in morning. Much better. And you serve yourself.
Menginap 2 malam pada bulan Juni 2023

10/10 Sangat Bagus

mildred

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great...My intentions are to stay again with you on my next visit to california.
Menginap 2 malam pada bulan Mei 2023

4/10 Buruk

Val

Menginap 2 malam pada bulan April 2023

8/10 Bagus

Yadira

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023

4/10 Buruk

Yuliia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
.
Menginap 1 malam pada bulan Maret 2023

10/10 Sangat Bagus

Brian, Howell

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Restaurants all around including some in walking distance. Clean and freat service
Menginap 2 malam pada bulan Maret 2023

6/10 Cukup Baik

ARMANDO

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
El personal es no es nada agradable con lo huéspedes
Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Comfortable Stay but Needs Updating
The hotel is ok - could definitely use some updating. The rooms were clean and comfortable, but need some new pillows, mattresses and decor.
Menginap 1 malam pada bulan Februari 2023

8/10 Bagus

Connor

Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Raymond

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
need new mattress
Menginap 3 malam pada bulan Desember 2022

10/10 Sangat Bagus

Ralph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very pleasant stay we'll definitely be back
Menginap 1 malam pada bulan Desember 2022

6/10 Cukup Baik

Víctor Javier

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
No limpian las habitaciones durante la estancia ni obsequian agua
Menginap 3 malam pada bulan Desember 2022

10/10 Sangat Bagus

John

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Excellent
Menginap 2 malam pada bulan Desember 2022

10/10 Sangat Bagus

Saraijane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2022

10/10 Sangat Bagus

Anna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
pleasant stay and friendly staff. breakfast was great
Menginap 1 malam pada bulan Oktober 2022

6/10 Cukup Baik

Carlos

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The lady at the front desk wasn't too familiar with the hotel since it seems that she was just covering for someone. I ended up getting a room with 2 queen beds instead of the king bed I booked. Check-in process was slow so I honestly didnt want to go and spend more time at the front desk trying to get a different room. I have stayed at this hotel before and it was fairly quiet. This time there was a loud family on top floor and also next door. Kids kept running around
Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Carlos

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Will definitely be staying at this hotel again!
Great hotel for the price. Will definitely be staying here again. I travel a lot for work and I stay in hotels every 2-3 weeks. I always try to stay at hotels that provide breakfast and I was very pleased with what offered at Hilton Garden Inn. Food was great but it was truly the service that impressed me. The lady that was serving the food was very polite and helpful. The gentlemen that was working in the area and charging was also very helpful. Them two were a great example of what amazing customer service should be like.
Menginap 1 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Never again will I go here they want to charge me a smoking feee when I didn’t even smoke in the damn room just cause it smelled like weed don’t mean you smoke in there did the fire alarms go off did the place get evacuated if you have a pack of cigs in ur room will they charge you too?
Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2022

2/10 Sangat Buruk

Vicki

Bepergian bersama hewan peliharaan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Your employee was rude and unhelpful
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

Cameron

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
o o
Menginap 2 malam pada bulan Juli 2022

4/10 Buruk

Jessica

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
I liked the convenience of the location. Theres was lots of food and convenience shopping around this location. Many within walking distance. I was dissapointed with the quality of our room. The beds were not pillow top as advertised. Im not a picky sleeper but i could not get comfortable. The pillows sucked. They were too fluffy and not supportive at the same time. I was either craning my neck or deafened by the fluff of the down pillow. Worst night of sleep from the discomfort. The hotel pool was... hot. Like the jacuzzi. I understand its supposed to be heated but i didnt expect it to be a huge jacuzzi, we could only stay in it for a few minutes. And the pool room it was in was hot. Not relaxing at all. Just sweltering. When i approached the front desk about it the woman said yeah, its cause its indoors, and if we want a different pool experience we can go swim in the pool in the hilton next door, which was outdoor. Honestly for the rate we paid i expected the room to be nicer, or at least the bed to be comfortable. Next time we are in the area i am going with a different hotel brand. The quality was just not there.
Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

Ana

Menginap 2 malam pada bulan Mei 2022

6/10 Cukup Baik

Diann

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Menginap 2 malam pada bulan Mei 2022