2/10 Sangat Buruk
YULIA
4 Sep 2023
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I did not get email from the property informing me about check-in instructions as indicated in the booking confirmation email. The cottages (North Star) do not have a common reception desk and check-in instructions are to be provided by email. When called myself and also got involved the Avion RBC visa representative, using the phone number for North Star Cottage many times, no one picked up the phone. I did not take a risk to drive all way from Keflavik to the cottage as originally planned as I did not have on hand check in details. I did not want to put at risk my family of not being able to check in and being stagnant in the Southern part of Iceland. I had to change all my travel arrangements which ruined all my dreams when I was planning to travel to Iceland. Whoever owns the property, is not reliable at all. I strongly recommend to take down this cottage from the booking options through RBC Avion, as the cottage is very poorly managed and this can compromise Avion services. I am very disappointed. As suggested by the RBC Avion representative, I am going to file a claim and request reimbursement for all additional costs I had to pay out of pocket associated with this issue.
YULIA
Menginap 1 malam pada bulan September 2023