Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 312 dari 787 ulasan" "
10 - Sangat Bagus
312
Penilaian 8 - Bagus. 274 dari 787 ulasan" "
8 - Bagus
274
Penilaian 6 - Cukup Baik. 108 dari 787 ulasan" "
6 - Cukup Baik
108
Penilaian 4 - Buruk. 49 dari 787 ulasan" "
4 - Buruk
49
Penilaian 2 - Sangat Buruk. 44 dari 787 ulasan" "
2 - Sangat Buruk
44
8,2/10
Kebersihan
8,6/10
Staf & layanan
8,2/10
Fasilitas
8,0/10
Kondisi & fasilitas properti
7,8/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Michael L
11 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Much road construction interfering with access to the property.
Michael L
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Mei 2024
Good Morning, Thank You for taking the time to share your stay experience for our property. I agree, the road construction is a pain. I'm hoping they will be done soon. I am pleased you enjoyed your stay outside of that. I hope that we may have the opportunity to have you with us again should you return to the area.
10/10 Sangat Bagus
Carla
Bepergian bersama teman, Traveler bisnis
7 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were happy with our stay and the breakfast choices were wonderful but the waffle maker needs to be replaced as no one could get their waffles out in one piece
Carla
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Mei 2024
Good Morning. I am so pleased you enjoyed your time with us. We did replace the plates for the waffle maker yesterday, so that is in great working order again:) Thank You for your feedback and I hope that we may have the opportunity to have you with us again.
8/10 Bagus
Anas
28 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable Mattress, Clear rome and quiet, nice
Anas
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 28 Apr 2024
Good Afternoon. Thank You for taking the time to share a review for our property. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.
10/10 Sangat Bagus
Tim
26 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Just a nice clean and comfortable place
Tim
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 26 Apr 2024
Good Morning. I'd like to Thank You for taking the time to share a review for our property. I am so pleased you enjoyed your time with us and I hope that we may have the opportunity to have you with us again should you return to Rapid City.
4/10 Buruk
Robert
Bepergian bersama teman
20 Apr 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Rookie desk clerk was slow and had to get help to finish our check in which took 15 minutes, not acceptable!
Robert
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 20 Apr 2024
I do apologize for the wait but it is important to have understanding and patience when someone is in training is new.
10/10 Sangat Bagus
Jayne
Bepergian bersama teman
15 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean & no carpet, which made it feel so much nicer. Bed was comfortable, breakfast was pk
Jayne
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 16 Apr 2024
Good Morning. Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your room and our breakfast. I hope that we may have the opportunity to have you with us again.
8/10 Bagus
Tanya, Martin
12 Apr 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Tanya
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 13 Apr 2024
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and hope to see you again soon.
2/10 Sangat Buruk
Joseph
11 Apr 2024
Joseph
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Mei 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
10/10 Sangat Bagus
Brenda
Bepergian bersama teman
2 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Property was The only thing that I can say about the property is that it needs to use a pooper scooper in the back where the dogs go, but otherwise the motel was comfortable. The bed was amazing, and the staff was very cordial.
Brenda
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 3 Apr 2024
Good Morning. Thank You for taking the time to share a review for our property. I will follow up with our maintenance department to make sure they are addressing our back lawn in a timely manor. I am so pleased you enjoyed the rest of your stay. We appreciate your feedback and I hope that we may have the opportunity to have you with us again.
6/10 Cukup Baik
Tamra
Bepergian bersama keluarga
1 Apr 2024
The hotel was quiet inside but you could hear traffic from the outside.
Tamra
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 2 Apr 2024
Thank you for taking the time to leave a review. Unfortunately we are on a busy road and you can hear traffic occasionally. We hope that the rest of your stay was enjoyable and that we will see you again soon.
10/10 Sangat Bagus
Barbara, Tomah
Bepergian bersama teman
31 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The bed was fabulous. Room felt new. Shower was nice. Would stay at again.
Barbara
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 31 Mar 2024
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay and hope to see you again soon.
8/10 Bagus
KEVIN
Bepergian bersama keluarga
28 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great price , good spread for breakfast. For the price great stay would definitely stay again
KEVIN
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 28 Mar 2024
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and hope to see you again soon.
8/10 Bagus
Jannilyn
11 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Jannilyn
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Mar 2024
Good Morning. Thank You for taking the time to share a review for our property. We appreciate your feedback and your patronage. I hope that we may have the opportunity to have you with us again should you return to Rapid City
10/10 Sangat Bagus
Neal
Bepergian bersama keluarga
4 Mar 2024
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The person at the front desk was very kind and helpful. Our room could have been a little cleaner.
Neal
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 5 Mar 2024
Thank you for taking the time to leave a review. I will follow up with housekeeping in regards to cleanliness. We hope to see you again soon.
10/10 Sangat Bagus
Kevin
4 Mar 2024
Disukai: Kebersihan
Kevin
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 5 Mar 2024
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and hope to see you again soon.
2/10 Sangat Buruk
Ryan
29 Feb 2024
Tidak Disukai: Staf & layanan
We were denied being given a room because we had a cat despite choosing this hotel because it was labeled as “pet friendly”. No refund given either.
Ryan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 29 Feb 2024
Hello,Under wear it says pet friendly, it does state dogs only.I am sorry for any inconvenience this caused. Please feel free to contact us with any other concerns.
8/10 Bagus
Brett
20 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Solid place. Good people. Clean and enjoyable stay
Brett
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 21 Feb 2024
Good Morning. Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.
6/10 Cukup Baik
Justina One
Bepergian bersama teman, Traveler bisnis
16 Feb 2024
The heating system in our rm did not work well. After the room warmed. It began blowing cool air regardless of the temp. We moved the temp up to 90 degrees and still was blowing cool air.
Justina One
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 16 Feb 2024
Good Morning. Thank You for taking the time to share your stay experience. I do apologize there was an issue with your heater while you were with us. We have gotten that issue taken care of, but I do apologize it affected your time with us. We appreciate your patronage and I hope that we may have the opportunity to provide a Quality stay for you in the future.
The room was quiet and comfortable, but the over appearance shows sign of wear and is in need of maintenance.
Ronald
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 12 Feb 2024
Thank you for taking the time to leave a review. We did just update door locks and window treatments and are hoping to continue updates this year.
10/10 Sangat Bagus
Kelly
2 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing dictors and medical team!
Kelly
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 3 Feb 2024
Thank You for sharing a review. I am so pleased you received such good care! We appreciate your feedback and hope to see you again the next time you visit Rapid City.
4/10 Buruk
Nancy
Bepergian bersama keluarga
25 Jan 2024
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Elevator was broken, so my 93 yr old mother had to climb to the 3rd floor multiple times during our 2 day stay.
Nancy
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 25 Jan 2024
Good Morning. Thank you for taking the time to share your stay experience. I do apologize for the inconvenience of our elevator being out of order. I do understand how difficult that must have been. We are being told parts will be available and the repair will occur next week. We are eagerly awaiting to get all back in order for the comfort of our guest. I regret that was not possible for your time with us.
10/10 Sangat Bagus
Adrienne Black
Bepergian bersama keluarga dan anak
24 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone was friendly and helpful. Loved my stay.
Adrienne Black
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 24 Jan 2024
Good Afternoon. Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your time with us and I look forward to when we may have you with us again.
8/10 Bagus
Leah
15 Jan 2024
Leah
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 16 Jan 2024
Thank You for taking the time to share a review for our property. We appreciate your feedback and I hope that we may have the opportunity to have you with us again.
6/10 Cukup Baik
jane
Bepergian bersama keluarga
11 Jan 2024
Disukai: Staf & layanan
It was close to the eye institute which was good for us. The bedspread had stains on it. And the tile near the edge of the bathroom floor was pretty grundgey
jane
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Jan 2024
Thank you for taking the time to share your stay experience at Quality Inn near Monument Health Rapid City Hospital. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our housekeeping. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
10/10 Sangat Bagus
Alan
Bepergian bersama keluarga
1 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Alan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Jan 2024
Thank You. I am so pleased you enjoyed your stay and I hope that we have the opportunity to have you with us again.
4/10 Buruk
Christina
31 Des 2023
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Older hotel needs quality updating
Older hotel. Floor was coming up, clothes bar fell down, big gap under door to connecting room, ac/heating unit loud.
Told the man at the desk the next morning, he didn't seem to care.
Christina
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 31 Des 2023
Dear Christina,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Monument Health Rapid City Hospital.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with room condition. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
10/10 Sangat Bagus
Brenda
Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
30 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a very pleasant stay at a good price!
Brenda
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 30 Des 2023
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay and hope to see you again soon.
10/10 Sangat Bagus
Jessica
28 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Jessica
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 12 Feb 2024
Thank you for taking the time to leave a review. We are glad to see that you enjoyed your stay and hope to see you again soon.
10/10 Sangat Bagus
mark
17 Des 2023
mark
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 18 Des 2023
Thank You for taking the time to share a review for our property. We appreciate your feedback. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.
4/10 Buruk
Ryan
Traveler bisnis
13 Des 2023
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not quiet/ out of date
Bathroom fan was hanging out of the ceiling, bathroom floor looked like it hadn’t been mopped in some time.
Ryan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 15 Des 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Monument Health Rapid City Hospital.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleanliness and room condition. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
8/10 Bagus
Thomas L., FORT MEADE
Traveler bisnis
6 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Same reliable service as last year. Use every Monday night for business during winter months. Rate good, Wi-Fi works well as a rule. Convenient location with lots of food options within a few blocks. Will stay again.
Thomas L.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 6 Des 2023
Hello. We appreciate your loyalty and we are always happy to be here for your travel needs. We look forward to when we may have you with us again.
2/10 Sangat Buruk
Charity, Rapid City
2 Des 2023
Charity
Menginap 2 malam pada bulan November 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 30 Des 2023
Thank you for taking to the time to leave a review. We do apologize for failing to meet you expectations and hope for the opportunity to provide you with a more quality stay in the future.
8/10 Bagus
mark
1 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very friendly staff
mark
Menginap 4 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 6 Des 2023
Good Afternoon. Thank You for your review. I hope that we may have the opportunity to have you with us again.
10/10 Sangat Bagus
Joseph
28 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Joseph
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 29 Nov 2023
Thank You for taking the time to share a review for our property. We appreciate your feedback and I hope that we may have the opportunity to have you with us again should you return to Rapid City.
10/10 Sangat Bagus
Alan
26 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Alan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 29 Nov 2023
Good Morning. Thank You for your review. I am so pleased you enjoyed your stay and we hope to see you again.
10/10 Sangat Bagus
Richard
Bepergian bersama teman
26 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice place to stay good value for the money
Richard
Menginap 3 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 29 Nov 2023
Hello, I'd like to Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your stay. I hope that we may have the opportunity to have you with us again should you return to the Black Hills
8/10 Bagus
Yvonne
22 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stay was ok had early dr appointment
Yvonne
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 22 Nov 2023
Good Morning. Thank You for taking the time to share your stay experience. I hope all went well with your appointment and I look forward to when we may have the opportunity to have you with us again.
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 23 Nov 2023
Thank Your for taking the time to share a review for our property. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.
10/10 Sangat Bagus
Kelly
19 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the check inn person was great.
Kelly
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 19 Nov 2023
Thank you for taking the time to leave a review. We hope to see you again soon.
8/10 Bagus
Charlene
Bepergian bersama teman, Traveler bisnis
25 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was not early enough for our morning hospital appointment. Everything else was fine.
Charlene
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 25 Okt 2023
Thank you for taking the time to leave a review. We are sorry to hear that you missed breakfast but are glad that you enjoyed the rest of your stay.
6/10 Cukup Baik
Jenna
20 Okt 2023
Disukai: Staf & layanan, kondisi & fasilitas properti
Jenna
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 21 Okt 2023
Thank you for taking the time to leave a review. We hope to see you again soon.
10/10 Sangat Bagus
James
18 Okt 2023
James
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 19 Okt 2023
Thank You. I hope that we may have the opportunity to have you with us again.
10/10 Sangat Bagus
DeLon
17 Okt 2023
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Extremely clean and kept up as if a new building. Rooms, common area, halls and staff were above reproach my entire stay.
DeLon
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 17 Okt 2023
Good Afternoon, Thank You for taking the time to share a review of our property. I am so pleased you enjoyed your time with us and I hope that we may have the opportunity to have you with us again.
The hotel comfort was great and very clean, too bad for not hot tub but it was all still good. and very friendly people working there.
Tami
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 10 Okt 2023
Good Morning! Thank You for taking the time to leave a review for our property. I am so pleased you enjoyed your stay. I hope that we may have the opportunity to have you with us again.
10/10 Sangat Bagus
Lavanna
9 Okt 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was polite!!
Lavanna
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 10 Okt 2023
Thank you for taking the time to leave a review. I am glad to hear that you found our team to be polite. We hope to see you again soon.
10/10 Sangat Bagus
Paul
9 Okt 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place
Paul
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 9 Okt 2023
Thank You! I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.
great location with plenty of places to eat, get gas and a drug store within walking distance
Ronald
Menginap 3 malam pada bulan September 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 8 Okt 2023
Good Morning. Thank You for taking time to share a review for our property. We appreciate your patronage and your feedback. I am pleased our location worked well for you travel needs and that you enjoyed your stay. I hope that we may have the opportunity to have you with us again in the future.
6/10 Cukup Baik
Phyllis
7 Okt 2023
Convenient location- but the breakfast was sub-standard.
Phyllis
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Okt 2023
Good Afternoon. Thank You for taking the time to share your stay experience. I am pleased that our location worked well for your travel needs. I do apologize we failed to meet your expectations with breakfast. I actually have just returned from a regional meeting where we discussed breakfast options and we are looking froward to the upcoming updates. I do hope that we may have the opportunity to have you with us again should you return to Rapid City.
10/10 Sangat Bagus
Katie
Bepergian bersama keluarga dan anak
6 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for one night pool area was nice except there was no towels so has to go up to room soaking wet. Room was nice and clean very impressed. Breakfast was very good as well. Bathroom was nice but the grout around the tub was discolored/black. Would definitely stay there again!
Katie
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Okt 2023
Good Morning. Thank You for your feedback. I am pleased you enjoyed your stay. I will follow up with our housekeeping & maintenance staff about the grout. We look forward to the opportunity to have you with us again.
10/10 Sangat Bagus
John
Traveler bisnis
6 Okt 2023
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant
This was our second time we stayed there my husband had surgery. The first time we stayed there everyone was very nice and accommodating to our needs. Even as busy as they were. They did it with a smile. The second time we stayed there everything went well till breakfast the next day sign says breakfast will be served til 9 there was no potatoes, yogurt and eggs. I went and spoke with the kitchen person and informed her. She stated she would have to cook. Her attitude was not good. I told my husband to eat what was out she did not look like she wanted to cook. Other customers came and they wanted food. So I went in with a smile again and let her know. This time she said I just got a delivery and I have to put the food away. This time I voiced my opinion and told her the sign says you serve breakfast til 9 and if you need help go ask for help they don’t know if you do not ask. Her attitude was not good she came out and said that the truck came late. I know everyone is struggling to get help. Everyone else went out of there way to help everyone. We are happy people retired
John
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Okt 2023
Good Morning. Thank You for your review. I am pleased that you had such a wonderful experience the first time you stayed with us and that everyone, excluding our breakfast attendant, was nice and accommodating to you on your return visit. I do apologize that our host was anything less than kind and professional to you and that she was not maintaining breakfast as it should have been. Even with a food delivery, service ALWAYS comes first. I do apologize. I will follow up with her. This is not the level of customer service we wish to provide our guest. We do Thank You for your patronage and your feedback. I hope that we may have the opportunity to have you with us again should you return to Rapid City.