Suite, 1 Tempat Tidur King, Bebas Asap Rokok, hot tub | Bathtub spa pribadi

Ulasan untuk Quality Inn near Monument Health Rapid City Hospital

2.5 out of 5

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 312 dari 787 ulasan" "
Penilaian 8 - Bagus. 274 dari 787 ulasan" "
Penilaian 6 - Cukup Baik. 108 dari 787 ulasan" "
Penilaian 4 - Buruk. 49 dari 787 ulasan" "
Penilaian 2 - Sangat Buruk. 44 dari 787 ulasan" "

8,2/10

Kebersihan

8,6/10

Staf & layanan

8,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Michael L

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Much road construction interfering with access to the property.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Mei 2024
Good Morning, Thank You for taking the time to share your stay experience for our property. I agree, the road construction is a pain. I'm hoping they will be done soon. I am pleased you enjoyed your stay outside of that. I hope that we may have the opportunity to have you with us again should you return to the area.

10/10 Sangat Bagus

Carla

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were happy with our stay and the breakfast choices were wonderful but the waffle maker needs to be replaced as no one could get their waffles out in one piece
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Mei 2024
Good Morning. I am so pleased you enjoyed your time with us. We did replace the plates for the waffle maker yesterday, so that is in great working order again:) Thank You for your feedback and I hope that we may have the opportunity to have you with us again.

8/10 Bagus

Anas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable Mattress, Clear rome and quiet, nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 28 Apr 2024
Good Afternoon. Thank You for taking the time to share a review for our property. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.

10/10 Sangat Bagus

Tim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Just a nice clean and comfortable place
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 26 Apr 2024
Good Morning. I'd like to Thank You for taking the time to share a review for our property. I am so pleased you enjoyed your time with us and I hope that we may have the opportunity to have you with us again should you return to Rapid City.

4/10 Buruk

Robert

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Rookie desk clerk was slow and had to get help to finish our check in which took 15 minutes, not acceptable!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 20 Apr 2024
I do apologize for the wait but it is important to have understanding and patience when someone is in training is new.

10/10 Sangat Bagus

Jayne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean & no carpet, which made it feel so much nicer. Bed was comfortable, breakfast was pk
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 16 Apr 2024
Good Morning. Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your room and our breakfast. I hope that we may have the opportunity to have you with us again.

8/10 Bagus

Tanya, Martin

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 13 Apr 2024
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and hope to see you again soon.

2/10 Sangat Buruk

Joseph

Menginap 1 malam pada bulan April 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Mei 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Sangat Bagus

Brenda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Property was The only thing that I can say about the property is that it needs to use a pooper scooper in the back where the dogs go, but otherwise the motel was comfortable. The bed was amazing, and the staff was very cordial.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 3 Apr 2024
Good Morning. Thank You for taking the time to share a review for our property. I will follow up with our maintenance department to make sure they are addressing our back lawn in a timely manor. I am so pleased you enjoyed the rest of your stay. We appreciate your feedback and I hope that we may have the opportunity to have you with us again.

6/10 Cukup Baik

Tamra

Bepergian bersama keluarga
The hotel was quiet inside but you could hear traffic from the outside.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 2 Apr 2024
Thank you for taking the time to leave a review. Unfortunately we are on a busy road and you can hear traffic occasionally. We hope that the rest of your stay was enjoyable and that we will see you again soon.

10/10 Sangat Bagus

Barbara, Tomah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The bed was fabulous. Room felt new. Shower was nice. Would stay at again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 31 Mar 2024
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay and hope to see you again soon.

8/10 Bagus

KEVIN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great price , good spread for breakfast. For the price great stay would definitely stay again
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 28 Mar 2024
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and hope to see you again soon.

8/10 Bagus

Jannilyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Mar 2024
Good Morning. Thank You for taking the time to share a review for our property. We appreciate your feedback and your patronage. I hope that we may have the opportunity to have you with us again should you return to Rapid City

10/10 Sangat Bagus

Neal

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The person at the front desk was very kind and helpful. Our room could have been a little cleaner.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 5 Mar 2024
Thank you for taking the time to leave a review. I will follow up with housekeeping in regards to cleanliness. We hope to see you again soon.

10/10 Sangat Bagus

Kevin

Disukai: Kebersihan
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 5 Mar 2024
Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and hope to see you again soon.

2/10 Sangat Buruk

Ryan

Tidak Disukai: Staf & layanan
We were denied being given a room because we had a cat despite choosing this hotel because it was labeled as “pet friendly”. No refund given either.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 29 Feb 2024
Hello,Under wear it says pet friendly, it does state dogs only.I am sorry for any inconvenience this caused. Please feel free to contact us with any other concerns.

8/10 Bagus

Brett

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Solid place. Good people. Clean and enjoyable stay
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 21 Feb 2024
Good Morning. Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.

6/10 Cukup Baik

Justina One

Bepergian bersama teman, Traveler bisnis
The heating system in our rm did not work well. After the room warmed. It began blowing cool air regardless of the temp. We moved the temp up to 90 degrees and still was blowing cool air.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 16 Feb 2024
Good Morning. Thank You for taking the time to share your stay experience. I do apologize there was an issue with your heater while you were with us. We have gotten that issue taken care of, but I do apologize it affected your time with us. We appreciate your patronage and I hope that we may have the opportunity to provide a Quality stay for you in the future.

8/10 Bagus

Ronald

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
The room was quiet and comfortable, but the over appearance shows sign of wear and is in need of maintenance.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 12 Feb 2024
Thank you for taking the time to leave a review. We did just update door locks and window treatments and are hoping to continue updates this year.

10/10 Sangat Bagus

Kelly

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing dictors and medical team!
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 3 Feb 2024
Thank You for sharing a review. I am so pleased you received such good care! We appreciate your feedback and hope to see you again the next time you visit Rapid City.

4/10 Buruk

Nancy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Elevator was broken, so my 93 yr old mother had to climb to the 3rd floor multiple times during our 2 day stay.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 25 Jan 2024
Good Morning. Thank you for taking the time to share your stay experience. I do apologize for the inconvenience of our elevator being out of order. I do understand how difficult that must have been. We are being told parts will be available and the repair will occur next week. We are eagerly awaiting to get all back in order for the comfort of our guest. I regret that was not possible for your time with us.

10/10 Sangat Bagus

Adrienne Black

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everyone was friendly and helpful. Loved my stay.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 24 Jan 2024
Good Afternoon. Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your time with us and I look forward to when we may have you with us again.

8/10 Bagus

Leah

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 16 Jan 2024
Thank You for taking the time to share a review for our property. We appreciate your feedback and I hope that we may have the opportunity to have you with us again.

6/10 Cukup Baik

jane

Bepergian bersama keluarga
Disukai: Staf & layanan
It was close to the eye institute which was good for us. The bedspread had stains on it. And the tile near the edge of the bathroom floor was pretty grundgey
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Jan 2024
Thank you for taking the time to share your stay experience at Quality Inn near Monument Health Rapid City Hospital. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our housekeeping. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Sangat Bagus

Alan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 12 Jan 2024
Thank You. I am so pleased you enjoyed your stay and I hope that we have the opportunity to have you with us again.

4/10 Buruk

Christina

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Older hotel needs quality updating
Older hotel. Floor was coming up, clothes bar fell down, big gap under door to connecting room, ac/heating unit loud. Told the man at the desk the next morning, he didn't seem to care.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 31 Des 2023
Dear Christina,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Monument Health Rapid City Hospital.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with room condition. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Sangat Bagus

Brenda

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a very pleasant stay at a good price!
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 30 Des 2023
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay and hope to see you again soon.

10/10 Sangat Bagus

Jessica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 12 Feb 2024
Thank you for taking the time to leave a review. We are glad to see that you enjoyed your stay and hope to see you again soon.

10/10 Sangat Bagus

mark

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 18 Des 2023
Thank You for taking the time to share a review for our property. We appreciate your feedback. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.

4/10 Buruk

Ryan

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not quiet/ out of date
Bathroom fan was hanging out of the ceiling, bathroom floor looked like it hadn’t been mopped in some time.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 15 Des 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Monument Health Rapid City Hospital.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with cleanliness and room condition. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Bagus

Thomas L., FORT MEADE

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Same reliable service as last year. Use every Monday night for business during winter months. Rate good, Wi-Fi works well as a rule. Convenient location with lots of food options within a few blocks. Will stay again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 6 Des 2023
Hello. We appreciate your loyalty and we are always happy to be here for your travel needs. We look forward to when we may have you with us again.

2/10 Sangat Buruk

Charity, Rapid City

Menginap 2 malam pada bulan November 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 30 Des 2023
Thank you for taking to the time to leave a review. We do apologize for failing to meet you expectations and hope for the opportunity to provide you with a more quality stay in the future.

8/10 Bagus

mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very friendly staff
Menginap 4 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 6 Des 2023
Good Afternoon. Thank You for your review. I hope that we may have the opportunity to have you with us again.

10/10 Sangat Bagus

Joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 29 Nov 2023
Thank You for taking the time to share a review for our property. We appreciate your feedback and I hope that we may have the opportunity to have you with us again should you return to Rapid City.

10/10 Sangat Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 29 Nov 2023
Good Morning. Thank You for your review. I am so pleased you enjoyed your stay and we hope to see you again.

10/10 Sangat Bagus

Richard

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice place to stay good value for the money
Menginap 3 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 29 Nov 2023
Hello, I'd like to Thank You for taking the time to share your stay experience. I am so pleased you enjoyed your stay. I hope that we may have the opportunity to have you with us again should you return to the Black Hills

8/10 Bagus

Yvonne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stay was ok had early dr appointment
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 22 Nov 2023
Good Morning. Thank You for taking the time to share your stay experience. I hope all went well with your appointment and I look forward to when we may have the opportunity to have you with us again.

10/10 Sangat Bagus

Tim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 23 Nov 2023
Thank Your for taking the time to share a review for our property. I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.

10/10 Sangat Bagus

Kelly

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the check inn person was great.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 19 Nov 2023
Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Bagus

Charlene

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was not early enough for our morning hospital appointment. Everything else was fine.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 25 Okt 2023
Thank you for taking the time to leave a review. We are sorry to hear that you missed breakfast but are glad that you enjoyed the rest of your stay.

6/10 Cukup Baik

Jenna

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 21 Okt 2023
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Sangat Bagus

James

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 19 Okt 2023
Thank You. I hope that we may have the opportunity to have you with us again.

10/10 Sangat Bagus

DeLon

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Extremely clean and kept up as if a new building. Rooms, common area, halls and staff were above reproach my entire stay.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 17 Okt 2023
Good Afternoon, Thank You for taking the time to share a review of our property. I am so pleased you enjoyed your time with us and I hope that we may have the opportunity to have you with us again.

10/10 Sangat Bagus

Tami

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
the comfort feeling over night
The hotel comfort was great and very clean, too bad for not hot tub but it was all still good. and very friendly people working there.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 10 Okt 2023
Good Morning! Thank You for taking the time to leave a review for our property. I am so pleased you enjoyed your stay. I hope that we may have the opportunity to have you with us again.

10/10 Sangat Bagus

Lavanna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff was polite!!
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Ariel Aufdengarten - AGM pada tanggal 10 Okt 2023
Thank you for taking the time to leave a review. I am glad to hear that you found our team to be polite. We hope to see you again soon.

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great place
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 9 Okt 2023
Thank You! I am so pleased you enjoyed your stay and I hope that we may have the opportunity to have you with us again.

10/10 Sangat Bagus

Ronald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great location with plenty of places to eat, get gas and a drug store within walking distance
Menginap 3 malam pada bulan September 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 8 Okt 2023
Good Morning. Thank You for taking time to share a review for our property. We appreciate your patronage and your feedback. I am pleased our location worked well for you travel needs and that you enjoyed your stay. I hope that we may have the opportunity to have you with us again in the future.

6/10 Cukup Baik

Phyllis

Convenient location- but the breakfast was sub-standard.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Okt 2023
Good Afternoon. Thank You for taking the time to share your stay experience. I am pleased that our location worked well for your travel needs. I do apologize we failed to meet your expectations with breakfast. I actually have just returned from a regional meeting where we discussed breakfast options and we are looking froward to the upcoming updates. I do hope that we may have the opportunity to have you with us again should you return to Rapid City.

10/10 Sangat Bagus

Katie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed for one night pool area was nice except there was no towels so has to go up to room soaking wet. Room was nice and clean very impressed. Breakfast was very good as well. Bathroom was nice but the grout around the tub was discolored/black. Would definitely stay there again!
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Okt 2023
Good Morning. Thank You for your feedback. I am pleased you enjoyed your stay. I will follow up with our housekeeping & maintenance staff about the grout. We look forward to the opportunity to have you with us again.

10/10 Sangat Bagus

John

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Pleasant
This was our second time we stayed there my husband had surgery. The first time we stayed there everyone was very nice and accommodating to our needs. Even as busy as they were. They did it with a smile. The second time we stayed there everything went well till breakfast the next day sign says breakfast will be served til 9 there was no potatoes, yogurt and eggs. I went and spoke with the kitchen person and informed her. She stated she would have to cook. Her attitude was not good. I told my husband to eat what was out she did not look like she wanted to cook. Other customers came and they wanted food. So I went in with a smile again and let her know. This time she said I just got a delivery and I have to put the food away. This time I voiced my opinion and told her the sign says you serve breakfast til 9 and if you need help go ask for help they don’t know if you do not ask. Her attitude was not good she came out and said that the truck came late. I know everyone is struggling to get help. Everyone else went out of there way to help everyone. We are happy people retired
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Michelle Aufdengarten - GM pada tanggal 7 Okt 2023
Good Morning. Thank You for your review. I am pleased that you had such a wonderful experience the first time you stayed with us and that everyone, excluding our breakfast attendant, was nice and accommodating to you on your return visit. I do apologize that our host was anything less than kind and professional to you and that she was not maintaining breakfast as it should have been. Even with a food delivery, service ALWAYS comes first. I do apologize. I will follow up with her. This is not the level of customer service we wish to provide our guest. We do Thank You for your patronage and your feedback. I hope that we may have the opportunity to have you with us again should you return to Rapid City.