Teras/patio

Ulasan untuk Tru by Hilton Rapid City Rushmore

2.5 out of 5
Tru by Hilton Rapid City Rushmore
825 Elgin St, Bldg B, Rapid City, SD

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 601 dari 1001 ulasan" "
Penilaian 8 - Bagus. 226 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 86 dari 1001 ulasan" "
Penilaian 4 - Buruk. 46 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 42 dari 1001 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Angela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Faith-Front Desk Supervisor pada tanggal 15 Mei 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Dan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Faith-Front Desk Supervisor pada tanggal 11 Mei 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Brianna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good! Enjoyed my stay
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Faith-Front Desk Supervisor pada tanggal 11 Mei 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Mark

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We like stay at Tru by Hilton. Staff is always great, love the rooms
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Faith-Front Desk Supervisor pada tanggal 11 Mei 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Victoria

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Easy check in. Convenient parking.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Faith-Front Desk Supervisor pada tanggal 2 Mei 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

David

Disukai: Kondisi & fasilitas properti
Everything
Menginap 1 malam pada bulan April 2024
Tanggapan dari Faith pada tanggal 24 Apr 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Angela

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great friendly place to stay! The breakfast options were really good too!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 18 Apr 2024
Thank you for leaving your lovely review with us. We're so glad we had such a good time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Robin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is off the beaten path, is quiet and very well maintained.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 15 Apr 2024
We sincerely appreciate your thoughtful review. It's gratifying to learn that our hotel's serene ambiance and meticulous maintenance contributed to a pleasant stay for you. Ensuring a tranquil and well-maintained environment is integral to our commitment to guest satisfaction. Thank you for choosing Tru by Hilton, and we eagerly anticipate the opportunity to host you again for another exceptional experience

6/10 Cukup Baik

Thomas

Disukai: Kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Sean pada tanggal 16 Apr 2024
Thank you for taking the time to leave feedback about your recent stay at Tru by Hilton Rapid City. We value all guest experiences, and your rating helps us understand how we can better serve you in the future. If there are any specific areas where you feel we could improve, please don't hesitate to reach out. We hope to have the opportunity to exceed your expectations on your next visit. Safe travels!

10/10 Sangat Bagus

Zhehui

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Modern, spacious and new room, adequate electrical outlets for all of our devices (computers, phones, iPads). Included breakfast is outstanding - hot, lots of varieties and yummy, way exceeding our expectations. Highly recommended!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 9 Apr 2024
Thank you for taking the time to share your glowing review of your recent stay at Tru by Hilton Rapid City. We are thrilled to hear that our modern, spacious, and well-equipped rooms provided you with the comfort and convenience you desired.We understand the importance of staying connected, and we're delighted that the ample electrical outlets in your room met your needs for charging your devices.Furthermore, we're pleased that you enjoyed our breakfast offerings. Our team works hard to provide a variety of delicious options to start your day off right, and we're thrilled to hear that we exceeded your expectations in this regard.Your recommendation means the world to us, and we are truly grateful for your kind words. It would be our pleasure to welcome you back for another outstanding stay at Tru by Hilton Rapid City in the future.Warm regards,

8/10 Bagus

Gloria

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and modern property, convenient location, easy check in, good breakfast and GREAT coffee!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 4 Apr 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

6/10 Cukup Baik

Patricia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 4 Apr 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I will stay again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 23 Mar 2024
We're thrilled to hear that you had a great experience with us at Tru by Hilton Rapid City! Your decision to stay with us again is truly appreciated, and we look forward to welcoming you back for another fantastic stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. See you soon!Warm regards,

10/10 Sangat Bagus

Vincent

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very nice
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sean pada tanggal 23 Mar 2024
Thank you for taking the time to share your positive experience at Tru by Hilton Rapid City. We are delighted to hear that you enjoyed your stay with us.At Tru by Hilton, we strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that we met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Sangat Bagus

Monica

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast was excellent-lots of options!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 18 Mar 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Victoria

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 4 Apr 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Eric

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 12 Mar 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

4/10 Buruk

Michael, Bradley Beach

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I am a bit particular but for a Hilton affiliate, this place was sub par. I always do a look at the mattress and the area around the headboard upon arrival. There were stains on the mattress and it was pretty dirty on the platform bed near the headboard. Then there was the fact that I was in an “accessible room”; and there was a flashing light coming from a device on the ceiling (every 15 seconds), the light would flash on. It didn’t bother me until the room lights were out and then it was like green lightening strikes. I called the desk to ask and the answer was that this was standard in the “accessible” room. Whaaaaat?! And lots of people complain about it. Why is that standard? I could have moved to another room but was already in my travel sheets…yuck. Not again. You may be asking why didn’t I just change rooms when I saw the dirtiness? It was past midnight and I just couldn’t .
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 12 Mar 2024
Thank you for leaving your feedback with us. We do apologize for the state of the room you are in as that is not up to our standards. We have notified the correct management to make our housekeepers aware to be more mindful of the cleaning that they do to the rooms. However, the accessible room, as stated on your Expedia reservation was booked as such, which was most likely due to that being the only available room type left and no standard rooms. This is out of our power as Expedia is a 3rd party. We wish we could have done to help you more and I hope we gave the impression of us doing our best to make your stay comfortable. For any other questions or concerns, please feel free to reach out.

10/10 Sangat Bagus

Tracy

Disukai: Fasilitas
Great
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 4 Mar 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Adaobi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent customer service. Staff were helpful, kind and courteous.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Faith pada tanggal 3 Mar 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay with us and had such a good time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

8/10 Bagus

Chenoa

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Faith pada tanggal 24 Feb 2024
Thank you for leaving your review. We understand that there are many options and we're so glad you chose our hotel. We hope to welcome you back again soon to give you a true five-star experience.

10/10 Sangat Bagus

Leslie

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Their service was professional and rooms clean!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Faith pada tanggal 15 Feb 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Devin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Faith pada tanggal 15 Feb 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a good time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Brent

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The place is great. Highly recommend it.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Faith pada tanggal 12 Feb 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Anthony

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Faith pada tanggal 11 Feb 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a good time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

6/10 Cukup Baik

Grayce

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
The rooms were really small. The room wasn’t cleaned well, there was hair in the shower before we used it. There was a plastic fork left by the window. Our blinds were broken so we couldn’t shut them all the way. The batteries in our TV remote were dead when we got there.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sean pada tanggal 7 Feb 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your comments regarding the cleanliness of the room and the maintenance issues have been noted, and we will work diligently to address these areas with our housekeeping and maintenance teams to ensure they are rectified. Please accept our sincere apologies for any inconvenience caused during your stay. We strive to provide comfortable and clean accommodations for all our guests, and we regret that we did not meet this standard during your visit. Your comments are invaluable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Sangat Bagus

kathryn

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice rooms, efficient staff
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Faith pada tanggal 5 Feb 2024
Thank you for leaving your wonderful review with us! We're so glad you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Greg

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Our air wasn't working and when we let the front desk know they sent a service guy up right away and since it was going to take time to fix they got us another room right next door so it was an easy move. Breakfast was good every morning. Very clean and welcoming hotel.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 2 Feb 2024
Thank you for your great review. We are so glad that you enjoyed your stay with us. We are proud of our team for taking such good care of you. We will let them know their hard work did not go unnoticed. We appreciate you staying with us and we hope to welcome you back again soon.

8/10 Bagus

Daniel Dean, Turlock

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We didn’t like the lack of no dresser drawers in the room.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 2 Feb 2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five-star service and we would be honored if you would give us the opportunity to serve you again so we can ensure your stay is exceptional.

10/10 Sangat Bagus

Alonzo, Gillette

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 2 Feb 2024
Thank you for taking the time to share your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Richard

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Sean pada tanggal 20 Mar 2024
Thank you for choosing to stay at Hampton Inn & Suites Rapid City Rushmore. We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we're delighted that we could make your stay memorable.From our warm welcome to our attentive service and modern amenities, we strive to exceed your expectations at every turn. Your feedback is invaluable as we continue to enhance the guest experience.We hope to have the pleasure of welcoming you back to Hampton Inn & Suites Rapid City Rushmore in the future. Thank you for choosing us for your stay.Best regards,

10/10 Sangat Bagus

Juan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
room a little dirty but ok!!Dirty floors in both the room and hallways and elevators!!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 2 Feb 2024
Thank you for your review and sharing your experience! The staff and I are pleased to hear that you were happy with our service! I am sorry that the cleanliness standards were not met. We appreciate you sharing this information as we can't improve without it. Thank you again for your review and we hope to welcome you back again soon.

2/10 Sangat Buruk

Shannon D

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 2 Feb 2024
Please accept my sincere apology on behalf of the entire staff of the Tru by Hilton. What should have been a relaxing getaway only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.

10/10 Sangat Bagus

Monica

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great breakfast, modern rooms. No coffee maker in room.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

2/10 Sangat Buruk

Markus

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Please accept my sincere apologies on behalf of the entire staff of the Tru by Hilton Rapid CIty Rushmore. What should have been a relaxing stay only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.

10/10 Sangat Bagus

Darlene

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Rita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staying here again
Checking in what painless and staff was friendly
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Kendra

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Jay

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The beds are awesome
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Brittany

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tru Review
The bathroom wasn’t the cleanest but everything else was great. They were short handed so there wasn’t always an attendant at the front desk but left a message about how to reach them if you need them.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! We look forward to serving you during your next stay with us.

10/10 Sangat Bagus

Brent

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great place
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Faith pada tanggal 18 Jan 2024
Thank you for taking the time to share your wonderful review with us. We're so glad you had such a wonderful time. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

8/10 Bagus

Constance

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Faith pada tanggal 7 Jan 2024
I am so glad to read that you enjoyed your stay at our property. We understand there are many options and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our guests love. We hope to have the opportunity to welcome you again and make your future stays five-stars.

2/10 Sangat Buruk

Jamie

Bepergian bersama keluarga
Disukai: Kebersihan
The hotel was very noisy all night long and kids were running and knocking on our doors at 3 and 4 am. We probably won't stay again.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Faith pada tanggal 7 Jan 2024
Please accept my sincere apologies on behalf of the entire staff of the Tru by Hilton. What should have been a simple and relaxing stay only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hit and run in parking lot
Got my car hit and run in parking lot overnight. Everything else was good.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sean pada tanggal 30 Des 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your kind words about our cleanliness, staff and service, property conditions and facilities, and room comfort. It's always rewarding to know that our efforts to provide a positive experience are recognized by our valued guests. We're truly sorry to hear about the unfortunate incident involving your car in our parking lot. We understand how distressing such situations can be. we apologize for any inconvenience you've experienced and appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Faith pada tanggal 2 Feb 2024
Thank you for taking the time to share your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

8/10 Bagus

Travis

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice property. Large room, bed was comfy, Large Tv, Should be a smart tv for streaming. Front desk clerk was a snob, since when should they give advice like they know more than you. She took the wrong customer service course. It was probably named," the customer is wrong, the employee is right.."
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sean pada tanggal 30 Des 2023
Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your positive comments about the nice property, spacious room, comfortable bed, and the amenities we offer, including the large TV.However, we are genuinely sorry to hear about your less-than-satisfactory interaction with our front desk clerk. Providing excellent customer service is a priority for us, and we regret if you felt that the service fell short of your expectations. We take your comments seriously and will address this matter with the front desk team to ensure that all guests are treated with the utmost respect and professionalism.

10/10 Sangat Bagus

William

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice and comfy beds and quiet
Tanggapan dari Faith pada tanggal 5 Feb 2024
Thank you for leaving your wonderful review. We're so glad you enjoyed your stay with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

6/10 Cukup Baik

Angie

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kenyamanan kamar
Very disappointed!
The room was filthy! There was hair and dust everywhere and the bed platform was filthy. It appears that someone had puked and no one cleaned it up. Had on white socks and they very dirty from just walking around in the room. The sheets are questionable they had even been changed. If they had - housekeeping should have seen the mess on the platform area. Did report to the front desk and all they did is write it down and say sorry. No suggestions about changing rooms or any money compensation for the inconvenience.
Not sure what is is but was on the beds platform and under the mattress.
Hair and dust on the lamp platform
Dust and hair on the bed platform
Some disgusting leftover from previous guest
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Faith pada tanggal 15 Des 2023
Thank you for taking the time to review the hotel. I apologize that your stay was less than satisfactory. We take pride in everything that we do and have unfortunately fallen short of yours, and our own expectations during your visit. We are already working diligently to correct the issues that you have mentioned. I hope that you will give us another opportunity so we may provide you the stay that will exceed your expectations. Thank you again for your feedback.

10/10 Sangat Bagus

Pamela

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Thank you
Was very happy and comfortable. Great price, good size room, nice atmosphere and good nights sleep. Thank you!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Faith pada tanggal 15 Des 2023
Thank you for leaving your wonderful review with us. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 Sangat Bagus

Courtney

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Faith pada tanggal 8 Des 2023
Thank you for leaving your lovely review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.