Kia Orana Ying, Thank you for taking the time to share your feedback with us. We appreciate all forms of input as it helps us continuously improve our services.We're disheartened to hear that your experience at our resort did not meet your expectations. We strive to maintain high standards of comfort and quality for all our guests, and we're sorry to hear that you found aspects of our property dated.It's important to note that we regularly update our facilities and amenities to ensure our guests have a comfortable and enjoyable stay. Additionally, we take great pride in providing accurate representations of our resort through up-to-date images, virtual tours, and videos available on our website. These resources are designed to assist guests in making informed decisions when choosing their accommodations.Regarding your comment on Wi-Fi, while it's not included in the room rate, it is available for purchase for those who require it during their stay.We understand that everyone has different preferences when it comes to accommodation styles. However, we feel it's important to clarify that our resort offers a range of amenities and services that distinguish us from a standard motel experience. From our picturesque lagoon to our attentive staff, we aim to provide a memorable and relaxing retreat for all our guests.We're proud to host many satisfied guests who have enjoyed their stay with us and have shared positive feedback about their experiences. We regret that we were not able to meet your expectations on this occasion.Should you choose to stay with us again in the future, please don't hesitate to reach out to our manager on duty during your stay. They are always available to address any concerns and ensure that your time with us is as comfortable as possible.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience.Warm regards,Haimona Browne Resort Manager

Kia Orana Michelle,Thank you for taking the time to post a rating of your recent stay with us.Warm regards,Haimona Browne Resort Manager

Kia Orana Sudeema,Thank you for taking the time to share your feedback with us. We're glad to hear that our staff played a significant role in making your stay enjoyable, despite the issues you encountered. Your comments about the room condition are very important to us, and we are currently reviewing ways to enhance our accommodations, including addressing the concerns you raised about the fridge and bunk bed.We appreciate your understanding and are pleased that our team could contribute positively to your holiday experience. We hope to welcome you back in the future, perhaps with a room option that provides more space and comfort for your family.Warm regards,Haimona Browne Resort Manager

Kia Orana,Thank you for taking the time to share your feedback with us.We deeply apologize for the disappointing experience you encountered during your stay at The Rarotongan. Your concerns are taken seriously, and I want to assure you that I am personally investigating each issue with the relevant managers to address and rectify these shortcomings. Our goal is to streamline and enhance our procedures to ensure a more seamless and enjoyable experience for all our guests going forward.We are truly sorry that your honeymoon experience with us did not meet your expectations, especially after the wonderful time you had at our sister resort in Aitutaki. It is disheartening to hear about the lapses in service, from the lack of initial greetings and delays in room readiness to issues with amenities such as beach towels and room cleaning.We acknowledge the importance of providing prompt and courteous service, maintaining cleanliness, and ensuring that our facilities meet the expectations of our guests. Your feedback regarding the WiFi connectivity, restaurant wait times, TV programming, snorkel gear availability, and overall staff demeanor is invaluable to us, and we are committed to making necessary improvements.We are glad to hear that you appreciated the location of our hotel and enjoyed the food at our restaurant. However, we understand that these positives were overshadowed by the negative aspects of your stay.Please accept our sincerest apologies for the inconvenience and disappointment you experienced. We appreciate your honesty and assure you that your feedback will be instrumental in our efforts to enhance the guest experience at The Rarotongan.Warm Regards,Haimona BrowneResort Manager

Kia Orana Andreea, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations and that you felt our photos did not accurately represent our resort. We strive to showcase our property in a way that accurately reflects the beauty and ambiance we offer. I would have been more than happy to address your concerns during your stay. Warm Regards,Haimona Browne Resort Manager

Thank you for taking the time to share your experience at The Rarotongan Beach Resort & Lagoonarium. We are thrilled to hear that you found our resort to be a great place for kids and that our customer service met your expectations. Our team works hard to ensure each guest feels welcome and well cared for, so your kind words are very much appreciated.We are, however, disappointed to learn that our culinary offerings did not live up to your expectations. We take pride in our cuisine and are continually striving to deliver delicious and satisfying meals. We would love to hear more about your dining experience so we can address these issues directly. Please feel free to contact me at via email. Thank you again for your feedback. We hope to have the opportunity to welcome you back and impress you with our improvements.Warm regards,Haimona BrowneResort Manager

Kia Orana Danielle,Thank you for your kind 4 star rating, which is much appreciated. We are pleased that you enjoyed your stay with us. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana Stefan,Thank you for your kind 5-star rating. We are thrilled that you had an amazing stay.Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana Tamara,Thank you for taking the time to leave such a wonderful review of your stay at The Rarotongan Beach Resort & Lagoonarium. We are delighted to hear that you enjoyed your beachfront room and found it very comfortable. It's great to know that the comfort of the bed and the daily servicing of your room added to your satisfaction.We're also thrilled to learn that our staff's friendliness and helpfulness stood out during your visit. Our team works hard to ensure all our guests feel welcome and well cared for, so it's very rewarding to hear we hit the mark for you.It's fantastic that you found our hotel suitable for both families and couples and that you had an enjoyable stay overall. We hope to welcome you back to The Rarotongan soon for another memorable vacation.Warm regards,Haimona Browne Resort Manager

Kia Orana Camilla,Thank you for your kind review.We are pleased to hear you had a great stay.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana Botimi,Thank you for your kind 5-star rating.We are thrilled that you had a great stay. Thank you again for choosing to stay with us.Warm regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your kind review.We are pleased to hear you found the resort to be clean and you also enjoyed the beachfront location and the friendly service from our housekeeping team. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana Lynette,Thank you for your review. We are pleased to hear you had a nice and relaxing getaway and you enjoyed the resort and the warm hospitality from our staff. We look forward to welcoming you back soon.Kind Regards,Haimona Browne Resort Manager

Kia Orana Jason,Thank you for your review and feedback, which is much appreciated. I am pleased to hear you enjoyed the staff and the facilities. We are the process of reviewing our breakfast lineup. Unfortunately the island does run out of items from time to time which makes it difficult. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana Nicola,Thank you for your feedback. I am disappointed to hear you experienced some service shortfalls during your stay. Your concerns have been passed on to all our department managers for review and investigation. Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your 5-star review.We are pleased to hear you had an amazing stay.Thank you again for choosing to stay with us and we look forward to welcoming you back soon.Kind Regards,Haimona BrowneResort Manager

Kia Orana Aimee,Thank you for your review and feedback. As you have probably seen, our team are always around painting and updating guest facilities when possible. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana Peter,Thank you for your feedback. We are continuously upgrading our guest rooms and facilities when occupancy and resources permit. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

Kia Orana Lisa,Thank you for your review and feedback. I am pleased you enjoyed your room and pool. I have passed on your feedback to our team in the kitchen as well. Kind Regards,Haimona Browne Resort Manager

Kia Orana Warner,Thank you for your kind review. We are pleased to hear you found the resort nice and clean our staff were helpful and cheerful. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana Gine,Thank you for your kind review.We are pleased to hear you enjoyed your stay, despite the rain lol. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your review. I am pleased to hear your family had a great stay and you experienced the amazing snorkeling directly in front of the resort. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your 4-star review.We are pleased to hear you enjoyed the amazing beach location and snorkeling directly in front of the resort.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana Luis,Thank you for your providing a rating of your recent one night stay with us. Unfortunately there is nothing I can do as you did not leave any comments. Our management and staff would have been more than happy to address any of your concerns whilst you were inhouse. Kind Regards,Haimona Browne Resort Manager

Kia Orana Elizabeth,Thank you for taking the time to post a review and for providing feedback of recent stay with us. I am sorry to hear we did not meet your previous experience from 21 years ago. I have shared your feedback with all our managers and rest assured we take all guests feedback seriously. Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your 5 star rating - very much appreciated. Kind Regards,Haimona Browne Resort Manager

Kia Orana Julia,Thank you for your kind review. We are pleased to hear you had a lovely stay. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana William,We thrilled to hear your family had an amazing time and you enjoyed the warm hospitality from our team. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana Carla,Thank you for your feedback. Please note that our breakfast buffet is tropical and does not include hot items. You can purchase hot items from our a la carte menu at an additional cost. Kind Regards,Haimona Browne Resort Manager

Kia Orana Alexi,Thank you for your feedback. I am pleased to hear you enjoyed the beach, however, disappointed you did enjoy your meals. I will be addressing your concerns with the team in the kitchen and hopefully we can improve the quality of our meals. Kind Regards,Haimona Browne Resort Manager

Kia Orana Mennie,Thank you for your kind review - very much appreciated. Kind Regards,Haimona Browne Resort Manager

Kia Orana Tiresa,Thank you for your kind review.We are thrilled to hear you had an amazing experience. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Kind Regards,Haimona Browne Resort Manager

Kia Orana Karen,Thank you for taking time for posting a rating of your stay. Obviously very disappointed you did not enjoy your stay. Would have been more than happy to listen and address your concerns during your stay. Kind Regards,Haimona Browne Resort Manager

Kia Orana Mark,Thank you for your kind review. We are thrilled to hear you had amazing time with our staff. Thank you again for choosing to stay with us and we look forward to welcoming you back soon. Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for taking the time to post a rating of your recent stay. Much appreciated. Kind Regards,Haimona Browne Resort Manager

Kia Orana Laura,Thank you for your kind 5-star review.We are thrilled to hear you had an amazing stay! Thank you again for choosing to stay with us and we look forward to welcoming you back soon.Kind Regards,Haimona Browne Resort Manager

Kia Orana Owen,Thank you for your kind review.I am pleased to hear you enjoyed the beachfront location of the resort.Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager

Kia Orana Crystal,Thank you for your rating - much appreciated.Haimona Browne Resort Manager

Kia Orana Keana,Thank you for your kind review.We are thrilled you had an amazing stay and we look forward to welcoming you back soon. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

Kia Orana,Thank you for your review.I am disappointed to hear you did not enjoy your meals and found our prices expensive. You will find that our prices are in line with all resort and major restaurants on the island. A quick call to our front desk about the cockroaches and our team would have fixed this issue promptly. Kind Regards,Haimona Browne Resort Manager

Kia Orana Juneea,Thank you for your kind review.We are thrilled to hear your family had an amazing stay. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana Kenneth,Thank you for your kind 5-star rating.We are pleased that you thoroughly enjoyed your stay with us. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your 4-star review - much appreciated. Thank you again for choosing to stay with us.Kind Regards,Haimona BrowneResort Manager

Kia Orana Camilla,Thank you for your kind 5-star review. We are so happy to hear you had an amazing stay and you enjoyed the facilities, amenities and the warm hospitality from our staff. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your 5-star review which is much appreciated. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana James,Thank you for your kind review. We are pleased to hear you had a lovely time and we look forward to welcoming you back again, soon. Thank you again for choosing to stay with us. Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for your 4-star rating - very much appreciated. Kind Regards,Haimona Browne Resort Manager

Kia Orana,Thank you for our kind 5-star review - very much appreciated. Kind Regards,Haimona BrowneResort Manager

Kia Orana,Thank you for your 5-star rating. Very much appreciated. Kind Regards,Haimona Browne Resort Manager