"Terrible. Booked 2 rooms around 11:30 PM on Expedia, when i arrived around 12:30 am, he told me that it was for the following day (which was today) and he could not change it (he says), So he said that i had to cancel the Expedia reservation and he would charge me there at the hotel. After i canceled, i got an email from Expedia that i get no refund because i canceled and the hotel gets to keep it. So i was charged twice twice. he knew what he was doing.I went back and asked him to refund one of them and he refused to do so."