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"The staff is very rude. Nisha did not greet us when we walked into the hotel she had us standing there for about 7 minutes before she even acknowledge us. When you ask a question they roll their eyes like you’re bothering them. The shower head looked like it hasn’t been clean in months it had mold on it. When it was time to check out the front desk receptionist Nisha once again didn’t greet us but was on her tablet on FaceTime or a livestream. I had to say something to her because we were heading to the airport and had no time to waiting on her. I would not recommend this hotel. The only good thing I could say is that the AC did keep the room nice and cool. "

"Imaculate property, central to down town."

"The staff was incredibly friendly and helpful. The hotel is slightly out of the way, and parking can be a challenge, but the front desk was great at ordering taxis whenever needed"

"Our family recently had the pleasure of staying at Sapphire Village. While there was an initial minor discrepancy in locating the specific property due to the multiple sites, our designated accommodation proved to be exceptional upon arrival. The premises were impeccably maintained and offered a high degree of comfort. We found the cleaning staff, particularly Euta, to be very accommodating and helpful. The kitchen was comprehensively equipped, and all necessary pool and beach amenities were readily accessible. The on-site restaurant provided standard American breakfast options, though a wider variety was desired. However, their lunch and dinner selections were notably delicious. The pool area offered a pleasant and relaxing environment for children. Our accommodation also afforded us breathtaking views of the adjacent harbor. While communication with the owner was excellent, we noted that the front desk staff could benefit from enhanced customer service training. We would certainly consider returning to Sapphire Village for future stays."

"The place was quiet and nice, the pool area is beautiful. The property sits right on the beach with great activities. The rooms are clean, spacious, nothing too fancy, but still nice. I would recommend staying again. Staff was helpful, restaurant food was good. Taxis available if needed, parking also available for your rental. Thanks Carla C."

"The staff was very friendly and helpful. Our room was clean and comfortable. Shuttles were readily available as we had a room that required a good uphill walk — great view!!"

"Stayed for 5 days and enjoyed every minute. Definitely would stay again!!!"

"Nice Hotel can walk to the beach"

"Room 24. Very old, beat up, rooms in need of a major refresh, repair. Hole on the floor of the room was patched up with a wooden board with a mat thrown over to cover up. Couches and upholstered chairs with stains on them we did not dare sit on or put any of our belongings on. Leak from the bathroom sink. Floor tiles cracked and chipped. Hair dryer not working. Mosquitoes (I guess this is common for island hotel rooms?) are an issue. Lots of stairs and no elevators. If you ok with all of this then it would be a bargain value. The only things keeping this from being a 1 star is the location (proximity to Main St. Charlotte Amalie), the nice staff, and the free breakfast."