"There is no office or staff on site. You get an email with a code and let yourself in. My email came with the wrong room number, but a quick phone call got me to a real person who quickly assigned me to another room and I was in. AC was cranking and I was all set for the night. Absolutely no frills, but room was super clean and fresh off of a very modern remodel. I think it is slightly over priced. Seems like a $120 would be more appropriate than $160."