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Ulasan untuk Richland Riverfront Hotel, an Ascend Hotel Collection Member

2.5 out of 5
Richland Riverfront Hotel, an Ascend Hotel Collection Member
50 Comstock Street, Richland, WA

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 96 dari 292 ulasan" "
Penilaian 8 - Bagus. 75 dari 292 ulasan" "
Penilaian 6 - Cukup Baik. 45 dari 292 ulasan" "
Penilaian 4 - Buruk. 36 dari 292 ulasan" "
Penilaian 2 - Sangat Buruk. 40 dari 292 ulasan" "

7,4/10

Kebersihan

7,8/10

Staf & layanan

7,0/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

John, anchorage

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location
Menginap 3 malam pada bulan Mei 2024

6/10 Cukup Baik

Dora

Disukai: Staf & layanan
anithing
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Tamara

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed river views
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Jessica

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
No hot water in the shower . Door to the bathroom don’t slide and looked like it was made from left over parts and put together in that’s good enough with screws sticking out in places you wouldn’t notice and the TP holder wasn’t anchored and spun around and yo tried to use it. The did have bikes to rent and a nice outdoor pool.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Michelle

It was an easy stay. Perfect for what we needed. Close to everything.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 6 Mei 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

8/10 Bagus

Paul

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The Richland Riverfront hotel is located right on the wonderful river walk park and trail on the Columbia River in Richland. We walked on the river walk enjoying the peaceful river sc me. We even saw cute baby geese! People we spoke to were froendly. The hotel has been upgraded from its mid-century roots, but still exhibits some wear and tear. The area is quiet, safe and attractive. The staff were universally helpful and friendly.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 6 Mei 2024
We appreciate your 4 out of 5 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

4/10 Buruk

Jay

Bepergian bersama teman, Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Garbage was stacked up in piles in several areas Check in was very slow. It was very noisy at night. The walls are paper thin, and there are gaps around the door, where you can see daylight. Around 4am in the morning, it sounded like someone was moving furniture or something very loud every few minutes, for a couple of hours. You can also hear the freeway and drag racing. I tried to get a refund or some kind of discount from someone at the front desk, but they refused. And offered no apology. It's clear that the lobby had been recently remodeled, but not anywhere else. Walkways need to be pressure washed, and repaved. Won't be staying here again.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 6 Mei 2024
Thank you for taking the time to review your recent stay with us. We are deeply sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

10/10 Sangat Bagus

Robbert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk, Al pada tanggal 2 Mei 2024
thank you for the great review, we hope to see you again

10/10 Sangat Bagus

Zachary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved this place, perfect getaway with or without your kids
Menginap 1 malam pada bulan April 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 30 Apr 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

2/10 Sangat Buruk

Ian

Traveler bisnis
Tidak Disukai: Staf & layanan
The room next to me had seven dogs in it. Who in their right mind let anybody have seven dogs in a hotel room? Imagine how little sleep I got with seven dogs barking.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Riverfront Hotel pada tanggal 26 Apr 2024
I do apologize for the unpleasant experience you had at our hotel. Unfortunately, we can't control how many dogs they bring to the rooms. If you would of let us know about the problem we could of fix the problem by switching rooms or calling the guest with dogs to keep it down. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression.

4/10 Buruk

anthony, Clyde Hill

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 24 Apr 2024
Thank you for your review. Safe travels to you!

8/10 Bagus

Karen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel for families with kids or who want to have a lively time. The pool area is great and there aren’t over-bearing rules. The green belt and river walk are right off the property. Bikes are available to guests. Walking or riding distance to tons of restaurants and coffee shops. The bar/restaurant are open late with live music so great if you are looking for night life. Riverview rooms are the quietest but Dont stay here if you want peace and quiet. It’s not the place for that.
Menginap 1 malam pada bulan April 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 15 Apr 2024
We appreciate your 4 out of 5 review! I'm glad you enjoyed our amenities. We hope to see you again! Thank you!

2/10 Sangat Buruk

Cassandra

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Open wires showing in steam room . No light in the sauna fixture like it was missing . The room had fleas I arrived late on Friday around 11pm the night of my booking . I told the front desk first thing in the morning. They insured me they would spray and clean and change all bedding. When I around back Saturday evening after spending all day at the ball fields I was hoping to come back to a solved solution they told me no one had delayed the message and the night person was there by themself and there was nothing they could do about it . So thankful I had air mattress in my car I brought in and slept on for the night . I told the front desk I the morning about the issues it was a big deal to her she didn’t apologize. I just said she would look into it .
Menginap 2 malam pada bulan April 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 15 Apr 2024
Thank you for taking the time to review your recent stay with us. We are deeply sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

10/10 Sangat Bagus

Jorge

Menginap 1 malam pada bulan April 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 6 Mei 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 15 Apr 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

4/10 Buruk

Susana

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Baños sucios y mal olor
Menginap 1 malam pada bulan April 2024
Tanggapan dari Riverfront Hotel pada tanggal 8 Apr 2024
Disculpa por la mal experiencia. Ojala que nos des otra oportunidad para que su experiencia sea mucho mas mejor que esta.

4/10 Buruk

Amber

Bepergian bersama keluarga
Poor upgrades, bathroom door didn't close all the way, big gap in the main door and frame, fridge made a very loud noise that kept me up, people yelling outside the room past 11p both nights. Way to over priced.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Riverfront Hotel pada tanggal 8 Apr 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. Thank you for bringing this to our attention. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

2/10 Sangat Buruk

Eric

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The very unfriendly desk clerk informed us that they had no king riverview rooms, even though we had a reservation for one. He told me king riverview rooms do not exist. Verbatim. If you look at expedia and look at the hotels site, the room choices are different. We were put in a room in the front of the hotel and listened to traffic all night. There were also traveling sports teams present and even after multiple people complained the teenagers were running, skateboarding and screaming along the corridors well after 11:00 pm. I contacted expedia to resolve the room issue immediately upon check in and they offered me a 25.00 credit. Wow. This morning at check out the clerk told me they DO have riverfront king rooms, and as we were talking the teenagers were again running around with no supervision. I understand that there can be mix ups in reservations but the hotel did nothing to even try and accommodate our reservation. No apology, no attempt to correct it. Just the comment that I was wrong and the room didn't exist before dismissing me. I suggest calling ahead if you book to be sure what they advertise is what they offer.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Riverfront Hotel pada tanggal 8 Apr 2024
I do apologize for the unpleasant experience you had at our hotel. We do not change any reservations we can upgraded you if we have rooms to be upgraded. The type of room you reserved through the third party is the one we get on our end. Safe travels to you!

6/10 Cukup Baik

Debra

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Walking trail by river was pretty. Building maintenance was meh. Needs some work. People next door to us had yappie dogs. The restaurant in the hotel was more of a bar. Food was not good and was over priced!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Riverfront Hotel pada tanggal 8 Apr 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. The restaurant is independently owed and Operated. I do hope you can give us an opportunity to make it up to you.

8/10 Bagus

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Price was reasonable.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari thank pada tanggal 5 Apr 2024
Thank you for taking the time to review our hotel. We value your feedback and use each review to better improve our hotel. Thank you, Richland Riverfront,

10/10 Sangat Bagus

Carro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari thank pada tanggal 5 Apr 2024
Thank you for taking the time to review our hotel. We value your feedback and use each review to better improve our hotel. Thank you, Richland Riverfront,

8/10 Bagus

Candelario

Tanggapan dari RIVERFRONT HOTEL pada tanggal 23 Apr 2024
We appreciate your 4 out of 5 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

6/10 Cukup Baik

Ross

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Staff were not at the front desk every time I was needing staff assistance. Room had a few issues: small tear in the fitted sheet, missing tile baseboard in the bathroom, loose toilet paper holder, light bulb out in a lamp, worn door seal that let in light under door and a musty smell when I first went in the room. And toilet paper was cheap single ply.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Richland Hotel pada tanggal 8 Apr 2024
I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

6/10 Cukup Baik

Shawna

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Lobby is very nice and updated. Staff was great! The rooms have been updated, but not the greatest. Overall, hotel was fine, but nothing standout, besides staff.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 27 Mar 2024
We appreciate your 3 out of 5 review! Thank you for your review about our great staff!

10/10 Sangat Bagus

Karissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 27 Mar 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

6/10 Cukup Baik

Daniel

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 15 Apr 2024
We appreciate your 3 out of 5 review! We hope to see you again! Thank you!

4/10 Buruk

John

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 27 Mar 2024
We appreciate your 2 out of 5 review! We hope to see you again! Thank you!

4/10 Buruk

Vernon

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Even though this property seemed to be renovated, there were lots of unfinished parts of the room. The beds were super hard. The staff wanted to charge me a $25 fee for checking in early and the hotel was barely booked…
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 27 Mar 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 Bagus

Samuel

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
The river walk was super. Basketball court, video game room, shuffleboard, foosball and pool table all onsite! It was recently remodeled and they did pretty well! Toilets need adjustment. Bunk beds are cheap and squeaky, but mattresses are comfortable. Found a pillow that worked. Breakfast was pretty standard, but better than many properties.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 27 Mar 2024
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

6/10 Cukup Baik

LaDonna

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Riverfront Hotel pada tanggal 10 Mar 2024
We appreciate your 3 out of 5 review! We hope to see you again! Thank you!

8/10 Bagus

Meredith

It was all very good, except they do not have an EV charging station
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Riverfront Hotel pada tanggal 10 Mar 2024
We appreciate your 4 out of 5 review! We hope to see you again! Thank you!

10/10 Sangat Bagus

Jennifer

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thank you!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Riverfront Hotel pada tanggal 2 Mar 2024
We appreciate your 5 out of 5 review! We hope to see you again! Thank you!

10/10 Sangat Bagus

Tamara

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent work on the remodel. Room was perfect. Bed was very comfortable. I would tell my family and friends to stay here again when visiting.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Front Desk Staff pada tanggal 26 Feb 2024
Thank you, for staying with us,we are glad you enjoyed your stay, Hope to see you on your next Trip

2/10 Sangat Buruk

Norma

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
This hotel has the potential for so much more. I booked my stay through a third party and when I arrived at the hotel, they did not give me the room that I paid for. Their whirlpool tub was out of order and instead of only charging me for the room that I received, they refused to, and kept my money for the room that I originally booked.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Riverfront Hotel pada tanggal 20 Feb 2024
I do apologize for the unpleasant experience you had at our hotel. We do not change any reservations. The type of room you reserved through the third party is the same room you were given when you arrived. Safe travels to you!

10/10 Sangat Bagus

Aimee

Great breakfast bar . Need to update the room missing lens on light fixture in bathroom a few things need fixed
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari FrontDesk pada tanggal 6 Feb 2024
thank you, we hope to see you again.

2/10 Sangat Buruk

Kaylee

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not as advertised, very unsafe & noisy.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Riverfront Hotel pada tanggal 8 Feb 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

8/10 Bagus

Jack

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan
Ok
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 4 Feb 2024
We appreciate your 4 out of 5 review! We hope to see you again.

8/10 Bagus

Eric

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 27 Mar 2024
We appreciate your 4 out of 5 review! Thank you!

10/10 Sangat Bagus

Nora

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 31 Jan 2024
We appreciate your 5 out of 5 review! We hope to see you again!

6/10 Cukup Baik

Trava

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
There were no garbage cans in the rooms at all. There was an electrical outlet behind the TV stand that was not properly secured to the wall. The floor going from the room towards the bathroom was slanted. The coffee was gross. The bartenders at the restaurant part were very nice and so was the staff. But property was meh
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari RIVERFRONT HOTEL pada tanggal 31 Jan 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

10/10 Sangat Bagus

angela

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Would recommend
It was nice area. Everything was welcoming. Clean
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 26 Jan 2024
We appreciate your 10 out of 10 review! Thank you so much for choosing our location during your recent visit. We do hope to see you again on your next visit to the area. Safe travels to you!

10/10 Sangat Bagus

Dave

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 21 Jan 2024
Thank you so much for your 10 out of 10 review. We are so pleased you enjoyed so many things about our property. We look forward to your return!

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 22 Jan 2024
We appreciate your 5 out of 5 review! We hope to see you again

10/10 Sangat Bagus

Cecelia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A lot of amenities to choose from. Very spacious atmosphere
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 21 Jan 2024
We appreciate your 5 out of 5 review! Im glad you enjoyed our amenities. Look foward to seening next time

8/10 Bagus

Raymond

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 21 Jan 2024
We appreciate your 8 out of 10 review! We hope to see you again.

8/10 Bagus

Anthony, Olympia

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, stylishly remodeled hotel in a good neighborhood of Richland. many restaurant options near bye. I would stay here again.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari FrontDesk pada tanggal 17 Jan 2024
Im Glad you enjoyed your stay, Look foward to seening next time

10/10 Sangat Bagus

Diane

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 21 Jan 2024
We appreciate your 5 out of 5 review! We are so pleased you enjoyed so many things about our property. We look forward to your return!

8/10 Bagus

Eloy

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 9 Jan 2024
We appreciate your 4 out of 5 review! We hope to see you again!

6/10 Cukup Baik

Patricia

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The kitchen sink was plugged and standing water. Dishwasher had 3" black mold water. Jetted tub had 6" crack. No tray for coffee maker, was given 2. One was too small, the other to large.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Riverfront Hotel pada tanggal 9 Jan 2024
Thank you for your review. I do apologize for the unpleasant experience you had at our hotel. I do hope you can give us an opportunity to make it up to you.

10/10 Sangat Bagus

Erin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Riverfront Hotel pada tanggal 9 Jan 2024
We appreciate your 5 out of 5 review! We hope to see you again.