Hotel dengan Kolam Renang di Richmond

"Nice room and clean pool and spa facilities. I've stayed here a few times, and unfortunately the main issue continues to be the staff. Aside from the restaurant manager, the service feels consistently cold and unwelcoming. On my most recent visit there were four staff members behind the spa reception desk and not one of them acknowledged me when I entered. The restaurant service was also extremely slow. The reception staff are the same, including the manager, who I believe is an Asian woman....

"The exterior is truly breathtaking and absolutely stunning. Everything about this hotel is exceptional — we were thoroughly satisfied with our stay. In particular, the staff’s thoughtfulness and attention to detail are in a class of their own. Their warmth, professionalism, and genuine care made our experience even more memorable. A truly outstanding hotel in every respect."

"I booked this trip last minute for my sister's birthday as due to some unexpected health news, we couldn't travel. From the moment we checked in we were so glad we made the decision to do a staycation. At the Check In desk we were greeted by Anna who was so welcoming and good natured. She was so kind and helpful and really made us feel at home. The room was perfect, a great size with amazing views of the Thames and the London skyline. We ended up having room service for dinner as we were quite...

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"Beautiful hotel, spotlessly clean, staff very attentive. "

"Everything you would expect from the Shangri-La. Great service, great rooms. The Shard is a unique building. It is iconic. The views of London are unparalleled. Really enjoy staying on South Bank. Easy access to everything via the London Bridge tube station."