Lobi

Ulasan untuk Super 8 by Wyndham Richmond/Chamberlayne Rd

2 out of 5
Super 8 by Wyndham Richmond/Chamberlayne Rd
5615 Chamberlayne Rd, Richmond, VA

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 139 dari 1000 ulasan" "
Penilaian 8 - Bagus. 252 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 233 dari 1000 ulasan" "
Penilaian 4 - Buruk. 196 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 180 dari 1000 ulasan" "

6,0/10

Kebersihan

7,0/10

Staf & layanan

5,4/10

Fasilitas

5,6/10

Kondisi & fasilitas properti

5,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Meka

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So many bad reviews I dnt know why the staff ladies that work there was super friendly nice I'm disable and needed help with my things due to my health and on oxygen when I say they went above n beyond for me got me a room that was closer to the lobby due to my breathing the man that check me in was super friendly also but Ms Tonya she help me to my room and made sure I was straight they all was friendly nice and I appreciate all 3 of them I dnt knw the other lady name I wish I did I wanna thank them so much for helping me I will be back again super clean nice environment friendly people's so I dnt know why all the bad reviews cause I didn't see nothing room at all my room was super clean n had everything I needed in there especially the bathroom I recommend this place sure I was good due to my breathing
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 6 Mei 2024
Dear Meka,It's wonderful to hear that you had such a positive experience with the staff during your stay! We're thrilled that they were able to accommodate your needs and make you feel comfortable, especially considering your health concerns. Reviews can vary based on individual experiences, but it's clear that the dedication and kindness of the staff made a significant difference for you. We're delighted to know that you found the environment clean, welcoming, and accommodating. We look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Hotel Manager

4/10 Buruk

Robert

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Poorly maintained - torn window screens etc.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 3 Mei 2024
Dear Robert,We're sorry to hear that you encountered maintenance issues during your stay. Maintaining our property to high standards is important to us, and we apologize for any inconvenience caused by torn window screens or any other maintenance concerns. Your feedback will be shared with our maintenance team to address these issues promptly. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

6/10 Cukup Baik

Brian

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
N/a
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 1 Mei 2024
Dear Brian,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Bagus

simohamed

Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 21 Mei 2024
Dear simohamed,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 Buruk

Kimberly

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
If I had the money to spare i would have went somewhere else. The room was very dirty. Hair all over the bathroom floor, mold/mildew on the shower curtain, bathroom mirror has stuff on it, the floor around the bedside tables and towards the headboard of the bed was BLACK where it never gets mopped. And the "free breakfast" consisted of coffee or juice, there was not a speck of actually food put out. The staff were friendly and polite but wouldnt reccoment this hotel to my worst enemy to be honest. Ive stayed in cheaper hotels before that were cleaner. And the ENTIRE building seemed to absolutelly reek of marajuana.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 29 Apr 2024
Dear Kimberly,We're truly sorry to hear about your disappointing experience during your stay. Your feedback regarding the cleanliness of the room and the lack of breakfast options is deeply concerning, and it falls far below our standards. We apologize for any discomfort or inconvenience this may have caused. Rest assured, we take your comments seriously and will address these issues immediately to ensure they don't happen again. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager

6/10 Cukup Baik

Sandra

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Fasilitas
No Breakfast,smell like piss around bottom toilet.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 26 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are truly sorry to hear about your experience regarding the lack of breakfast options and the unpleasant smell in the restroom area. Please accept our sincere apologies for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more enjoyable stay for all our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Sangat Bagus

alita

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 13 Mei 2024
Dear alita,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

6/10 Cukup Baik

Maria, Hampton

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It was a p£ace to sleep. Old and run down. Could usé a thorough dusting and cleaning.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 22 Apr 2024
Dear Maria,We are sorry to hear that the condition of the room didn't meet your expectations. Ensuring our guests' comfort and satisfaction is important to us, and I apologize for any cleanliness issues you encountered. We'll address these concerns promptly to ensure that our rooms are thoroughly cleaned and maintained. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

6/10 Cukup Baik

luis

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 11 Mei 2024
Dear luis,Thank you so much for sharing your recent stay with us and for giving us 3 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Cukup Baik

Carlton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 18 Apr 2024
Dear Carlton,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 Buruk

Termaine

Tidak Disukai: Kondisi & fasilitas properti
bathroom doors were broken and the room smelled like mildew
Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk Staff pada tanggal 15 Apr 2024
Sorry you had a bad experience at the Chamberlayne Super 8

2/10 Sangat Buruk

Stefan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Une chambre vraiment mal propre Des trous dans les murs.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 3 Apr 2024
Dear Stefan,We apologize sincerely for the condition of your room during your stay. Maintaining cleanliness and ensuring the comfort of our guests is our utmost priority, and we are disappointed to hear that we fell short of your expectations. Please rest assured that we are taking immediate action to address the issues you've mentioned to prevent recurrence in the future. We hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

10/10 Sangat Bagus

Richard C Kresley

Bepergian dalam rombongan
Quick service
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 1 Apr 2024
Dear Richard C Kresley,Thank you for your fabulous feedback! We're glad to hear that you found our service quick during your stay. Providing prompt and efficient service is a priority for us, and we're delighted that we could meet your expectations in this regard. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 Buruk

christian

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 26 Mar 2024
Dear christian,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Cukup Baik

Frank

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Hotel was good but was disappointed with the advertised breakfast. Only had coffee and juice.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 25 Mar 2024
Dear Frank,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager

6/10 Cukup Baik

Michelle

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
We checked in for 1 night at 830PM. The good thing about this hotel was that every staff member was friendly. However, our room room (a suite with double beds and pull out sofa) had no extra sheets for the sofa bed. We only had 2 full sized towels for our room. The room while overall was clean, was dingy. One of the lights by the bed was loose. The corners of the room had mold or dust. Both the toilet and the bathtub were slow to drain water. Thankfully, we only stayed for 1 night. However, when we came down for breakfast, there really was no breakfast. It did make 1 person happy that there were brownie bites. Don't stay longer than a night.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 19 Mar 2024
Dear Michelle,We sincerely apologize for the multiple shortcomings you experienced during your stay. While we're glad to hear that our staff members were friendly, we regret that we fell short of providing you with a comfortable and satisfactory experience overall. Your feedback regarding the lack of extra sheets, insufficient towels, cleanliness issues, maintenance issues, and breakfast availability is concerning, and we're taking immediate action to address these issues and ensure that they do not recur in the future. We understand your disappointment, and we appreciate your patience and understanding.Sincerely, Hotel Manager

4/10 Buruk

Susan

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Trash strewn about the parking lot including an abandoned pair of men’s boxer briefs. Looked at four separate rooms with the font desk clerk before finding one just barely good enough. Each room had something wrong with it/something broken including a broken door on the third room. Finally decided on the second room which had the least amount wrong with it - a wiggly toilet seat and wiggly faucet in the sink. Overall, place seemed uncared for and uncared about and indifferent staff/management. Disappointing and disappointed.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 18 Mar 2024
Dear Susan,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 Buruk

Christopher

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 8 Apr 2024
Dear Christopher,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Sangat Buruk

Shanel

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 30 Mar 2024
Dear Shanel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Cukup Baik

David

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 11 Mar 2024
Dear David,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 Cukup Baik

William

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Bathroom was not good. Tub was cracked, floor tiles loose and broke. Not the cleanest.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 8 Mar 2024
Dear William,We sincerely apologize for the condition of the bathroom during your stay. Your feedback regarding the cracked tub, loose and broken floor tiles, and cleanliness is deeply concerning. We take such matters seriously, and we assure you that these issues will be addressed promptly by our maintenance and housekeeping teams. Your comfort is our priority, and we appreciate your understanding.Sincerely, Hotel Manager

2/10 Sangat Buruk

Terence, Paola

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Lacking maintenance every where. I have pictures if you want them. Air conditioner grill and knobs broken, filthy Bathtub grab bar missing, duct tape over holes Tub drain fitting busted and dangerous Hair dryer busted and filthy Light switch cover plate missing screws and filthy Peep hole in door missing and plugged with trash Hole in sheets Vending machine busted I was in room 110 and it was next to a mechanics room that was very very noisy ,pump or something needing maintenance Horrible experience Really feel like total refund is in order I’ll send images if you want terry@herronoutdoors.com
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 8 Mar 2024
Dear Terence,We are truly sorry to hear about your disappointing experience at our hotel. We apologize for the issues you encountered during your stay, including the condition of the room, the cleanliness, and the noise disturbances. Your feedback is valuable to us, and we take your concerns seriously. We will address these issues with our team to ensure improvements are made immediately. We understand that your experience did not meet your expectations, and we appreciate your candid review. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

10/10 Sangat Bagus

JEAN PIERRE

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 23 Mar 2024
Dear JEAN PIERRE,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

4/10 Buruk

Gabriela

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ok if youre on the road and need to stop...
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 4 Mar 2024
Dear Gabriela,Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

6/10 Cukup Baik

Gg

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 28 Feb 2024
Dear Gg,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 Sangat Buruk

Djoana

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 26 Feb 2024
Dear Djoana,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Cukup Baik

Kisha, Richmond

Bepergian bersama hewan peliharaan
Tidak Disukai: Staf & layanan, fasilitas
The rooms are pretty decent. Signs not posted that they have a pet fee nor that they have a 3 day limit on dogs.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 23 Feb 2024
Dear KishaWe are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 21 Feb 2024
Dear Elizabeth,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Buruk

Wendy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 23 Feb 2024
Dear Wendy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Bagus

Malia

Traveler bisnis
Disukai: Staf & layanan
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 17 Feb 2024
Dear Malia,Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Cukup Baik

Robert

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Needs work and better cleaning supervision
the hotel showed it's age. the furniture although not broken is showing signs of colors fading, the couch was not too clean and when I lifted the cushion to possible pull out the bed, there was garbage underneath including a tooth floss stick. No one was rude, the staff was nice especially the person in the early hours when we were checking.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager pada tanggal 16 Feb 2024
Dear Robert,We are very sorry to hear that we did not meet your expectations.I deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.Sincerely, Hotel Manager

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
It wasnt great. Vending machines broken. Great amount of mold in bathroom and shower curtain and also the window curtain.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager. pada tanggal 10 Feb 2024
Dear Guest,We are sorry that some maintenance issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down.Sincerely, Hotel Manager

8/10 Bagus

Teila

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager. pada tanggal 10 Feb 2024
Dear Teila,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the 8 stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Sangat Bagus

Khrie

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager. pada tanggal 7 Feb 2024
Dear Khrie,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Sangat Bagus

Quita

I like it
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager. pada tanggal 5 Feb 2024
Dear Guest,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. Our goal is to provide an experience worth repeating for every guest, every time. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

HANNAH

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager. pada tanggal 5 Feb 2024
Dear Guest,Thank you for the review. I’m glad you had such a nice experience with us. We take great pride in being a pleasant, friendly, and accommodating place to stay. We look forward to serving you again soon.Sincerely,Hotel Manager.

2/10 Sangat Buruk

Mikhail

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My first room, room 109 had a door that didn’t lock. Anyone can walk in anytime. The sink was clogged, when I asked for a room they sent me upstairs to a smoking room with over a dozen cigarette burns in the bedsheets and black mold by the TV, said they’d help in an hour with a 3rd room, while I was on an important business call the door was banged on and they demanded I switch rooms then and there. The next day there the hotel staff yelled at my traveling mate for not grabbing towels when housekeeping came by and asking upfront for them. Why is that an issue? Do your job! I had pre paid for 4 nights and was no way I could stay another there. They did not refund me for the 4th night, decided to leave my trip early. This is the worst hotel experience I have ever had.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 6 Mar 2024
Dear Mikhail,We deeply apologize for the numerous issues you encountered during your stay. This is unacceptable, and we sincerely regret the inconvenience it caused you. Your feedback is crucial, and we will investigate these matters to ensure they are promptly addressed. We understand the importance of a comfortable and secure stay, and we apologize for falling short of your expectations. We appreciate your understanding and hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

2/10 Sangat Buruk

Eddy

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Esta propiedad es un terror estaba caminando al elevador ayer por la noche cuando una persona me persiguió tuve que correr de nuevo a mi habitación no contaba las horas para salir de hay
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 6 Mar 2024
Dear Eddy,I'm truly sorry to hear about your frightening experience. Your safety and comfort are our top priorities, and it's deeply concerning to learn about this incident. We take such matters very seriously and will address them immediately with our security team to ensure the safety of all our guests. Please accept our sincerest apologies for any distress this may have caused you. Your feedback is invaluable as we strive to create a secure and welcoming environment for all our guests.Sincerely, Hotel Manager

2/10 Sangat Buruk

Ahmed

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 6 Mar 2024
Dear Ahmed,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Bagus

Diane

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The Property in the back did not look safe to park your car,Beds were uncomfortable Hair dryer didnt work
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 6 Mar 2024
Dear Diane,We apologize for the discomfort you experienced during your stay. Your feedback regarding the safety of our property and the amenities in the room is important to us, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Decent bargain stay
We picked the Super 8 because of its location, price and the promise of breakfast. The location and room were good bargains. However, breakfast was basically non-existent. There was regular coffee - no decaf, no tea - watery orange juice and apple juice. We were each provided with 4 mini-muffins, and were told we could only have 4. That was the extent of the spread.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Hotel Manager pada tanggal 6 Mar 2024
Dear Guest,Thank you for sharing your experience. We appreciate your feedback and are pleased to hear that you found the location and room to be good bargains. However, we apologize for the disappointment with the breakfast offerings. Your comments are valuable to us, and we'll review our breakfast service to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Sincerely, Hotel Manager

2/10 Sangat Buruk

Laura

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Elevator out of order, vending machine out of order, cable tv in my room didn’t work, internet connection labeled as”not to be trusted “, clerk could not direct me to a restaurant
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kimberly

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 7 malam pada bulan Oktober 2023

4/10 Buruk

tyler

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room was horrible, itchy sheets side doors didn’t lock no door latch didn’t ask for a new room because based on the lobby I figured it would not be better
Menginap 4 malam pada bulan Desember 2023

8/10 Bagus

HANNAH

Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Malia

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Sergei

Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

Joe

Menginap 1 malam pada bulan November 2023
Tanggapan dari Tina Front Desk Staff pada tanggal 2 Des 2023
Thank you for the 6 out of 10 on the survey for our hotel

2/10 Sangat Buruk

Brien

Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk Staff pada tanggal 5 Des 2023
We are glad that you enjoyed your stay with us at the super 8 Chamberlayne Rd

4/10 Buruk

James

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The check in process took about 15min. The room was old, dirty bathroom, and had a smell about it. We went down for breakfast at 6:10 and no breakfast was out. There was coffee but no creamer. There was no one at the front desk. After 5min a lady came out with a giant attitude. I asked politely if breakfast was going to be put out and she snapped that she was working on it. By now it was 6:15. We just left.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Front Desk Staff pada tanggal 2 Des 2023
The front desk person has other things to do beside sit behind the desk all day and night and there is time when they have to tend to their business. When the coffee was set up; the sugar, sweet low and the powder cremer along with cups were put out