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"Saed, at reception was extremely helpful & professional"

"Nice staff. Great room. "

"Loved the bar and lounge áreas."

"The mattress is wider than the bedframe. I fell if the bed. There is no cleaning service, no tv in the room, and no windows "

"I was shocked how this hotel has changed for the worse. £10 per luggage item for storage is a rip off. Never had to pay before. Also £20 for a check in earlier than 3pm when the room is ready is also a rip off, so you get charged either way unless you want to carry your luggage with you. Room facilities were shocking - one capsule of milk, no hand towels and electric sockets that were intermittent working. This definitely is not as good as it used to be and we have stayed here many times. Even the 'Hudson's bar' has gone from a sumptuous cocktail bar to a poor and expensive bar with tacky stools and tables and shocking service - not like it used to be. Will will not be back!"

"Nice beds and pillows."

"Reception person (Boris) was not helpful when i requested a room with an oxford street view and he claimed that the hotel fully booked for the next 4 days! However the next day i want to the reception desk and managed to get me an oxford view room. "

"London layover. Perfect for the day between two long flights"

"I loved everything was close and clean what I didn't like as much you have to check in by yourself it was a bit difficult as an older person but manageable"