"My family and I loved all of it. Is it perfect? No, but it did not have to be? In order to be fair I need to rate the individual aspects and put them in perspective.
Hotel Overall the hotel is a 5 star. Its clean, well maintained. exceptional service, beautiful foliage and atmosphere.
Location 5 (Rio Celeste Area)
Rooms 5 Big, beautiful, clean and outdoor shower my favorite.
Pool Area 5. Why? It is super clean. relaxing and Service is always available. Even if your are the only person or family at the pool area they have full service (Food/Drinks)
Kantala Restaurant 4.5, Food 5, Star, Price 4.5 only because portions are small. If you have children and are at diner they will accommodate ordering from the lunch menu, just have to ask. What a wonderful accommodation!.
Tours booked thru hotel: 5, Why? You pay a little bit more but they provide wonderful door to door service and the extra charge is worth it.
Hotel Staff 5: We encountered wonderful staff in all areas, not one single complaint.
I would say EXCEPETIONAL!
We stayed for 5 nights. We will surely return and stay for longer within the next two years. I was able to relax and my wife and children would love to do it again. We will not chance changing hotel on our return simply because our experience was complete. The hotel's location is wonderful and there are many attractions nearby. Feel free to explore the area. You don't need car but I recommend one if you want to explore freely the surrounding,
Simply WONDERFUL!"
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