Rio Grande da Serra hotel guide. Marriott Hotels & Resorts hotel in Rio Grande da Serra, Sao Paulo

"I booked to stay at this hotel during the flight cancellations that occurred because of the issues between America & Iran. We were advised to quickly book a hotel close to the airport. When we arrived at the hotel, it was before our check-in time, so we were asked to wait until 2pm. About 30 minutes later I got a call and was told to head back to the airport immediately as British Airways was now able to take passengers on the plane. I approached reception staff and explained the situation and told them that I would no longer need the room as I had to return to the airport straight away. Unfortunately, the hotel refused to accept my cancellation and still charged me for the room, even though we never checked in or used it. I understand that hotels have policies, but given the circumstances and a sudden change due to airline disruptions. I was disappointed that there was no flexibility or understanding shown. A little consideration in situations like this would go a long way, especially when travellers are already dealing with the stress of cancelled flights and last-minute changes. Overall, this experience left a negative impression. I hope the hotel reviews how situations like this are handled in the future and shows more understanding toward travellers facing unexpected travel disruptions. I paid £77 for a hotel that i wasn't able to stay in. "

"very clean hotel. Excellente Breakfast."

"Yes restaurant and convenience "

"O hotel é muito bom, mas errraram na reserva, dessa vez o espaço da cama com a mesa de computador era pequena e batíamos as pernas. E algo muito importante os manobristas mexeram em toda a configuração do carro"

"Great location, lots of attractions within walking distance "

"Everything is fine "

"I was happy with a strong Wi fi signal, Close location from a Cognias airport, Helpful & professional staff( front desk, luggage boy), ability to communicate in English "

"It is well located but the rooms are very dated now and the bed covers also could be better. The staff were friendly enough. "

"Good central location. the hotel is ok. but wouldn't stay again. Quite noisy due to neighbouring room doors slamming shut. The lifts are noisy. Room size is quite small. "