"I usually don’t leave reviews, but this experience needs to be shared.
My stay at Comfort Inn & Suites in Padre Island was extremely disappointing. The room we were first given was absolutely filthy—bathroom not cleaned, stains and dirt all over the walls, and it looked like it hadn’t been properly maintained at all. There were even exposed electrical chutes with wires hanging, which felt unsafe.
Because of how bad the room was, we had to be moved to a different one. While the second room was slightly better, it still did not meet basic cleanliness standards and looked nothing like the photos advertised online.
What made things worse was the customer service. A supervisor acknowledged how unacceptable the original room was and promised us a discount for the inconvenience. However, when it came time to follow through, no discount was given.
Due to how horrible the accommodations were overall, we ended up leaving a day early because we simply did not feel comfortable staying there any longer.
This experience was frustrating from start to finish. The lack of cleanliness, safety concerns, and failure to honor what was promised is unacceptable. I even took video footage to document everything.
We will not be returning, and I would not recommend this hotel to anyone expecting a clean and honest stay."