Apartemen di Rives de Moselle

"Kommunikation war mühsam, trotz schriftlicher Kommunikation via Hotels.com-Chat wurden wir von einer Mitarbeiterin zwecks CheckIn angerufen um einen Termin zu vereinbaren. Dieser muss 30min vor Ankunft erneut telefonisch bestätigt werden. Nur um dann zu erfahren, dass der Schlüssel in der Box deponiert ist. Informationen betreffend Checkout haben wir 6Stunden nach Checkout-Termin erhalten.. Bad, insbesondere Dusche sind stark verkalckt ansonsten sauber. Zentrale Lage in Dudelange."

"We had to follow up with the host for check-in instructions upon arrival, which caused an unexpected delay. The initial communication was also confusing, and there was a discrepancy regarding the cleaning fee compared to what was shown in the booking. Unfortunately, it took several attempts to get clarification, and the response times were slow. After eventually settling the issue, we received the check-in details. The process was frustrating and far from smooth. That said, the apartment...

"Large and clean studio. Communication is a pain. Too many emails, too many texts. They ask to pay for the stay when it is already paid. One hour on the phone. Cumbersome process and in parallel to Expedia with many steps, with many paid options and signatures. There is no bed in the studio, but a sofa with a mattress that is not comfortable. There is no television with a service, only a screen. I don't recommend it."