Lobi

Ulasan untuk SureStay Plus Hotel by Best Western Roanoke Rapids I-95

2.5 out of 5

Ulasan

7,2

Bagus

Penilaian 10 - Sangat Bagus. 325 dari 1002 ulasan" "
Penilaian 8 - Bagus. 286 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 157 dari 1002 ulasan" "
Penilaian 4 - Buruk. 101 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 133 dari 1002 ulasan" "

7,2/10

Kebersihan

8,2/10

Staf & layanan

7,0/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Ken

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient location but in need of a make over
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Deborah pada tanggal 16 Mei 2024
Hi Ken, Thank you for your awesome review. We are thrilled that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Sangat Bagus

Ray

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Safe clean welcome.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Deborah pada tanggal 13 Mei 2024
Hi Ray,Thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

6/10 Cukup Baik

gregory

Bepergian dalam rombongan, Bepergian bersama keluarga
Average hotel. A bit overpriced. Poor breakfast
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Deborah pada tanggal 10 Mei 2024
Hi Gregory, Thank you for your review, we are sorry that we did not exceed your expectations and we hope you will give us another try.

10/10 Sangat Bagus

debi

comfortable but needs an update
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Deborah pada tanggal 10 Mei 2024
Hi Debi, Thank you for your 5 STAR review. We appreciate your feedback and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 Bagus

Tim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Deborah pada tanggal 7 Mei 2024
Hi Tim , Thank you for your review. We are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was clean and the bed was comfortable. The pillows were too small.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Deborah pada tanggal 6 Mei 2024
Hi Mark, thank you for your awesome review. I am going to give a hotel secret about the pillows. They are regular sized pillows it is just the way that Housekeeping puts them in the pillow cases. If you pick up the pillow and just shake it for about 5 seconds you will see the actual size of the pillow. We hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 Bagus

Frank

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 29 Apr 2024
Hi Frank, Thank you for your great survey. We are thrilled that you enjoyed your stay and hope you choose our hotel for all of your future lodging needs in Roanoke Rapids.

4/10 Buruk

Nkosi

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Room smelled like someone had been smoking cigarettes. Housekeeper or guest were allowing doors to slam all morning. Front desk personnel was kind and professional.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 27 Apr 2024
Thank you for your review. We are sorry that we did not exceed your expectations but your review helps to build a superior guest experience.

10/10 Sangat Bagus

Patricia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was fine.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 26 Apr 2024
Hi Patricia, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids, and as always safe travels.

10/10 Sangat Bagus

Doug

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 26 Apr 2024
Hi Doug, thank you for your 5 Star review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

10/10 Sangat Bagus

edward

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 26 Apr 2024
Hi Edward, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids, and as always safe travels.

8/10 Bagus

Steven

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was great.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 22 Apr 2024
Hi Steven, thank you for your outstanding review. We are thrilled to hear that you enjoyed your stay with us and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

2/10 Sangat Buruk

Kim

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 7 Mei 2024
Hi Kim, we are sorry that you did not enjoy your stay . I wish you would have elaborated on the issues so we could have solved them for you. Please feel free to reach out to me as I would like very much to speak with you.

8/10 Bagus

Ralph

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good breakfast
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 21 Apr 2024
Hi Ralph thank you for your 4 STAR review . We are so happy that you were happy with your stay and we hope that you will choose our hotel for of your future lodging needs in Roanoke Rapids, .and as always safe travels.

2/10 Sangat Buruk

Deborah

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Room was dirty and run down. Floor was lifting, ceiling stained. I could scrape the soap scum off the shower walls. Fixtures filthy and some outlets not safe. Bed was lumpy. I have photos to send to sure stay plus.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 19 Apr 2024
We are sorry that we did not meet your expectations as guest satisfaction is always our number one goal.

10/10 Sangat Bagus

kerry

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Comfortable bed
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 19 Apr 2024
Hi Kerry, thank you for your 5 star review. We are thrilled that you enjoyed your stay with us and hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids,

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan
Clean and affordable
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 15 Apr 2024
Hi Robert, thank you so much for your 5 STAR review. We are thrilled that we have exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

10/10 Sangat Bagus

Ausilio

Bepergian bersama teman
There were young college kids next door banging doors at all hours.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 14 Apr 2024
Hi Ausillo, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations as guest satisfaction is always our number one priority. We hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Sangat Bagus

Winsel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 15 Apr 2024
Hi Winsel, thank you for your 5STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

2/10 Sangat Buruk

linda

J’ai payé ma chambre 2 fois…. Expedia m’a chargé et l’hôtel aussi…à suivre
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deborah pada tanggal 8 Apr 2024
Hi Linda, I took care of everything with Expedia and refunded your card. Thank you for your patience while took care of this matter and as always safe travels.

10/10 Sangat Bagus

Kathleen

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 29 Mar 2024
Hi Kathleen, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids,

2/10 Sangat Buruk

Jacey

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I specifically booked this room because it said non smoking. I noticed all of the rooms said non smoking yet the smell of cigarettes was overwhelming To the point I had to ask to move rooms since I had my baby with me. It wasn't much better. Honestly the whole hotel smells like cigarettes. I feel like that should be mentioned because some people do not want to be around that.
Tanggapan dari Deborah pada tanggal 25 Mar 2024
Hi Jacey, we are sorry that we did not exceed your expectations. We do try to catch when someone is smoking in the hotel but unfortunately that is not always the case. If you would like to reach out to me I would love to talk to you, Thank you.

6/10 Cukup Baik

John

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 14 Apr 2024
Hi John, we are so sorry that we did not exceed your expectations. Guest satisfaction is always our number one priority. Could you please reach out to me so that we can discuss your stay further?

10/10 Sangat Bagus

Marilyn, Whitmire

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is my 4th time staying here, and i haven’t experienced a problem yet.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 25 Mar 2024
Hi Marilyn, We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

6/10 Cukup Baik

Megan

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 26 Mar 2024
Hi Megan, thank you for your review. We are happy that you enjoyed your stay with us and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Sangat Bagus

tracey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super clean, comfy beds and pillows! Super friendly staff
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 25 Mar 2024
Hi Tracey, Thank you for your 5 STAR review. We are thrilled that w exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke rapids.

2/10 Sangat Buruk

Cheryl, Baldwinsville

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 6 Apr 2024
Hi Cheryl ,We are sorry that we did not exceed your expectations. Please feel free to reach out to me so that we may discuss your stay. Thank you and as always safe travels.

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, affordable. Great staff.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 16 Mar 2024
Hi Robert, Thank you for your awesome review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for al of your future lodging needs in Roanoke rapids.

6/10 Cukup Baik

Julie

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 14 Mar 2024
Thank you for your review as it helps us build a superior guest experience.

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deborah pada tanggal 10 Mar 2024
Thank you for you great review . We are happy that you enjoyed your stay and hope that you will choose our hotel for all of you future lodging needs in Roanoke rapids.

8/10 Bagus

Ines

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Deborah pada tanggal 8 Mar 2024
Thank you for your review and we hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 Bagus

John

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Deborah pada tanggal 19 Feb 2024
Hi John, Thank you for your great review. We are thrilled that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

4/10 Buruk

Alex

Traveler bisnis
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Run down, dirty and saw a few bugs. Definitely didn’t represent Expedia’s rating.
Tanggapan dari Deborah pada tanggal 17 Feb 2024
We are sorry that we did not exceed your expectations and we thank you for your survey as it helps us build a superior guest experience.

6/10 Cukup Baik

JoAnn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Deborah pada tanggal 11 Feb 2024
Thank you for your review guest feedback is very important to us as we use it to build a superior guest experience.

6/10 Cukup Baik

Albert

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Good to stop and sleep.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Deborah pada tanggal 9 Feb 2024
Thank you for your review, we are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 Bagus

Lynda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The motel was clean and conveniently located. Would definitely stay again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Deborah pada tanggal 11 Feb 2024
Hi Lynda, thank you for your review. We are happy that you enjoyed your stay with us and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

8/10 Bagus

Valerie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A place to rest
We were traveling and wanted a place to rest for the night. The hotel was conveniently located off a major road, was clean and just what we needed.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 31 Jan 2024
Hi Valerie, We are thrilled that you enjoyed your stay with us. Thank you for doing the survey and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids and as always safe travels.

6/10 Cukup Baik

MARK

Bepergian bersama teman
Dated
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 30 Jan 2024
Hi Mark, thank you for your review we are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Sangat Bagus

James

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 20 Mar 2024
Thank you for your review. We are happy that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Sangat Bagus

Mikhail, Bronx

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Safe and quiet
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 30 Jan 2024
Hi Mikhail, Thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Sangat Bagus

Roshawna

Disukai: Kebersihan, kondisi & fasilitas properti
Room was nice and clean. Staff was pleasant. Quiet & reasonably priced.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 29 Jan 2024
Hi Roshawana, thank you for your 5 STAR review. We are thrilled that we exceeded your expectations and we hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

10/10 Sangat Bagus

Ronnie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Approved 100%
I take it back my last comments about the towels since then approved a lot about cleanliness.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 22 Jan 2024
Thank you for your awesome review, we are pleased that we exceeded your expectations and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

2/10 Sangat Buruk

Dory

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Skip this one!
It's an older hotel that has not kept up with maintenance. A bit of plaster on the corner outside my door had crumbled onto the floor & not been repaired or even vacuumed up. The men in the next room were nice enough but the walls & connecting door are paper thin. It felt like we were in the same room. They tried to be quiet, but they were drinking got louder. They quieted around 2:00 a.m. I tried calling the front desk several times but no one answered. As for the room itself; the upholstered chair looked like a cat had clawed it and something had been spilled on the side and never cleaned. Some background information is necessary for you to understand why this next thing was such a problem for me. I'm disabled & must use a walker. I reserved an "accessible" room. It failed at that.The "bedside" lamp was so far away from the bed that I had to get up & walk over to turn it off. Getting up & walking are very difficult for me, especially in the dark. I tripped a couple of times, but I have no feeling in my legs & feet, so I didn't realize what was happening. In the morning I stumbled on something again and saw it was a sharp piece of loose tile that was sticking out of the floor. Because I can't feel it, I didn't realize I was hurt until I saw blood running into the shower drain. I have several cuts on my foot requiring sterilization & bandages. In my condition this is dangerous. The desk clerk gave me a business card & said to call the manager tomorrow. She couldn't help me.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 22 Jan 2024
I am sorry that we did not exceed your expectations. Thank you for your review as it helps us build a superior guest experience,

6/10 Cukup Baik

Maria Lourdes

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 15 Jan 2024
Thank you for your review. We are sorry that we did not exceed your expectations but your review helps us build a superior guest experience.

10/10 Sangat Bagus

Ronnie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Towels need to be change daily
No problem about the stay the junior sweet was spacious but the towels was kind a smell to it but to tired to complain.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 12 Jan 2024
Hi Ronnie, Thank you for your awesome review. We are thrilled that we exceeded your expectations . We are looking into the issues with your towels and we do apologize. We hope that you will choose our hotel for all of your future lodging needs in Roanoke rapids.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Too loud
SO loud, you can hear everything. Kids running and screaming in the halls.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 12 Jan 2024
We are sorry that we did not exceed your expectations and we appreciate your feedback as it helps to provide a superior guest experience.

6/10 Cukup Baik

Phillip

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Deborah pada tanggal 26 Jan 2024
Hi Phillip ,Thank you for your review as we use your feedback to help build a superior guest experience.

10/10 Sangat Bagus

Keith

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The only thing I wish that I have a place to walk with my dog. Very little sidewalk. Otherwise, it is very convenience place to get on I-95 and off.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 12 Jan 2024
Hi Keith, thank you for you 5 STAR review. We are thrilled that we exceeded your expectations. Also, if you look right across the parking lot from the front side of the building you will see a big field, that is our pet exercise area. You will also find scoop bags there as well.

8/10 Bagus

Patricia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Deborah pada tanggal 12 Jan 2024
Thank you for your review. We are happy that you enjoyed your stay and hope that you will choose our hotel for all of your future lodging needs in Roanoke Rapids.

8/10 Bagus

Paul

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Deborah pada tanggal 26 Des 2023
Thank you for your review, we are happy that you enjoyed your stay and hope you will choose our hotel for all of your future lodging needs in Roanoke Rapids.