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Ulasan untuk Sam's Town Tunica

2.5 out of 5
Sam's Town Tunica
1477 Casino Strip Resorts Blvd., Robinsonville, MS

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 281 dari 1008 ulasan" "
Penilaian 8 - Bagus. 262 dari 1008 ulasan" "
Penilaian 6 - Cukup Baik. 192 dari 1008 ulasan" "
Penilaian 4 - Buruk. 158 dari 1008 ulasan" "
Penilaian 2 - Sangat Buruk. 115 dari 1008 ulasan" "

7,2/10

Kebersihan

7,2/10

Staf & layanan

6,2/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Terry

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Staff had a take it or leave it attitude.
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Angela

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
This hotel needs some updates. There’s nothing in the area other than the casino.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari John pada tanggal 20 Mei 2024
Dear Angela,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Buruk

Chad

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari John pada tanggal 17 Mei 2024
Dear Chad,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

April

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great staff we had a lot of fun
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari John pada tanggal 14 Mei 2024
Dear April,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 Cukup Baik

Crystal

Bepergian bersama keluarga
The hotel is a little outdated and the fridge was leaking. It’s a fun casino though.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sam's Town pada tanggal 13 Mei 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

2/10 Sangat Buruk

Kevin

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This is a terrible property. It is dated, dirty, and falling apart. Was originally scheduled for a 3 day stay. I had a family emergency and had to leave after one night. If it was not for the emergency, i would have left anyway. The room was disgusting and dirty. My wifes feet were black from walking on the carpet in the room. The furniture looked like it was from the 80's, chipped and falling apart. The base for the bed was a queen size with a king size mattress. Nothing is open during the week and the casino was a joke. All the table games were closed. Unless you just want to play slots, don't bother. There are other casinos in Tunica, so go there instead. This place should be 1/2 star......
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari John pada tanggal 11 Mei 2024
Dear Kevin,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Buruk

Conney

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The air-conditioning did not work. The bed was wearing out!!!! People were super nice.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sam's Town pada tanggal 6 Mei 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 Sangat Bagus

linda

Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Terry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari John pada tanggal 1 Mei 2024
Dear Terry,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Sangat Buruk

Christine

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They need to either shut it down for good or shut it down and do a complete overhaul of this property. It is filthy and rundown, and that’s just the main property. The room we stayed in was disgusting. There were several dead bugs on the bathroom floor. No water pressure in the shower. It appeared that the floor had not been swept in a while. The sheets had not been changed. There was blood on them. Pillows were hard as a rock. 0 out of 10…Would not recommend.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sam's Town pada tanggal 12 Apr 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

4/10 Buruk

Oren

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Room was OK. Only food was little grill or Mexican. No restaurant. Only 1 or 2 game tables open. Said they were full when asked about another room - not even 20 cars in entire lot. It was a ghost town atmosphere.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sam's Town pada tanggal 12 Apr 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

4/10 Buruk

Christy

Tidak Disukai: Kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari John pada tanggal 4 Apr 2024
Dear Christy,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 Bagus

Cindy

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Sam's Town pada tanggal 15 Apr 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Sangat Bagus

Marquita

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very nice and clean room
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sam's Town pada tanggal 25 Mar 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 Buruk

Valencia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Terrible stay/experience at Sams. The service desk in main lobby closed around 9:00 and the toilet in my room did not work. Had to contact security to get help. I was moved to a new room but it was dirty. I requested a full refund however because I booked online I was told to request refund from Expedia. No hotel staff available. No one to help with bags and no valet.will never stay there again.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Sam's Town pada tanggal 25 Mar 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 Cukup Baik

Todd, Madison

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Rooms were dirty. Dead Asian beattles on the windows. Toilets were old.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari John pada tanggal 19 Mar 2024
Dear Todd,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Leslie

Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 29 Feb 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 Cukup Baik

Eric

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 28 Feb 2024
Dear Eric,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Cukup Baik

Thomas, Antioch

Disukai: Staf & layanan
This property was convenient and inexpensive. But was just average in most other ways - somewhat worn, dated, not particularly clean, etc. the service was good. Dining options were practically non existent, but the Mexican place was delicious and the staff were wonderful. The slots area was nice and the waitresses were excellent. Overall it was ok. Nothing to write home about.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Chris J pada tanggal 23 Feb 2024
Thomas - Thank you for your feedback regarding your stay at Sam's Town Tunica. We are glad you had a great service experience with us, and appreciate all the other feedback you provided. We hope you'll give us another try again soon!

6/10 Cukup Baik

Vertina

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 21 Feb 2024
Dear Vertina,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Claudia

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 21 Feb 2024
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

6/10 Cukup Baik

Clay

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room was very outdated, also was not clean.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 21 Feb 2024
Dear Clay,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Felicia

Bepergian bersama teman, Bepergian dalam rombongan
Property was clean
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 19 Feb 2024
Dear Felicia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 Bagus

Jordan

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 19 Feb 2024
Dear Jordan,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Rodney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 19 Feb 2024
Dear Rodney,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Leslie

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 19 Feb 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Sangat Buruk

JASON

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The air conditioning in our rooms did not work. We were unaware of construction inside the hotel. The rooms and hallways had a terrible smell.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 14 Feb 2024
Dear Jason,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Allen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was excellent the staff was great we enjoyed our stay .
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 6 Feb 2024
Dear Allen,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Claudia

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 6 Feb 2024
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

4/10 Buruk

Robert

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This may be the dirtiest hotel my wife or I have ever had the pleasure of staying at. Upon entering the room we noticed the lamp shade had a yellow and brown stain on it. The bed couldn’t have had clean sheets. The toilet area had what looked to be urine splattered around with a weird yellow haze on an otherwise white toliet. No matter how much we turned up the heat, it stayed ice cold in the room. Every trash can outside the hotel room was full and normally a case of beer box on top. On top of all of that, the musty air was ripe. We got in late and were only passing through so I slept on the bed fully clothed and above the covers using my jacket for warmth. My wife couldn’t get herself to sleep in the bed so she slept sitting up in the room chair. Just don’t do it unless you literally don’t care about your health.
Tanggapan dari John pada tanggal 6 Feb 2024
Dear Robert,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

8/10 Bagus

Sheila

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All in all it was a good place to go. I feel like it’s too many 1 cent games not enough different .50 cent games.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari John pada tanggal 6 Feb 2024
Dear Sheila,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

4/10 Buruk

Johnny T

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Saturday night very few people in the Casino. Only 2 tables open 👎
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 31 Jan 2024
Dear Johnny,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I loved my stay
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sam's Town pada tanggal 30 Jan 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 Sangat Bagus

Claudia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 27 Jan 2024
Dear Claudia,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Sangat Buruk

Autumn

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
DO NOT STAY! More like Ghost town.
First off this was suppose too be a 2 night trip that turned too 1 night. It’s was terrible. It smells musty, it’s old and ran down, they claim too have 3 restaurants.. only 1 was open and they were out of half of everything. Free drinks in casino? Nope! We had too go too restaurant and pay and get one. Many slot machines down with yellow caution tape. My husband has low sugar and I went too find a vending machine, went too every-floor there weren’t any, and the one on the 4th floor was broke. Very unfortunate since the casino is in the middle of no where! When I went I made a comment saying it look abandoned and even the staff agreed. My room toliet wouldn’t flush, smallest tv that barely worked, bed felt like a rock. I ended up contacting front desk that same day we checked in saying we wanted too check out a day early and they refuse too refund me for the other night. (That we didn’t stay) Hotels.com reached out multiple times too get there approval for the refund.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 27 Jan 2024
Dear Autumn,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Cukup Baik

Julie

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 23 Jan 2024
Dear Julie,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

6/10 Cukup Baik

Kalisha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 19 Jan 2024
Dear Kalisha,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

2/10 Sangat Buruk

Staci

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
CHOOSE ANOTHER HOTEL
I booked 3 rooms. One shower didnt work at all, the carpet in one room was soaking wet, the plastic on the chairs were ripped (cut my arm), the lamp shades had greasy fingerprints all over them, the hallways smelled like cannabis, the drinks had minimal alcohol in them, no buffett. I do NOT recommend staying here!!! We filed a complaint with Sams Town and they said it wasnt their problem bc we booked through Hotels.com!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 15 Jan 2024
Dear Staci,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We take your comments seriously and have relayed your feedback to the appropriate departments for review. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Tina

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
They are under construction but still dont have some restaurants open every day.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 13 Jan 2024
Dear Tina,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

10/10 Sangat Bagus

Leslie

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari John pada tanggal 15 Jan 2024
Dear Leslie,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

8/10 Bagus

Freddie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sam's Town pada tanggal 10 Jan 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Buruk

Lyndsey

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not the ideal stay.
I normally don’t do reviews, but this one was needed. The hotel itself.. outdated. The casino, a joke. We ended up going over to horseshoe’s casino because they have a much bigger playing area. Our room didn’t have any wash cloths, one of the pillows was covered in pink lipstick or blush from a previous stay. There was also a roach crawling on one of the beds. This was my first time here and will definitely be my last.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sam's Town pada tanggal 10 Jan 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 Sangat Bagus

Sonya

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sam's Town pada tanggal 10 Jan 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

4/10 Buruk

Shawn

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sam's Town pada tanggal 10 Jan 2024
We would love to hear from you on how we can improve our operations. Thank you for being our guest.

2/10 Sangat Buruk

Christopher

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Couldn’t sleep all night do to the refrigerator making crazy noises all night.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sam's Town pada tanggal 10 Jan 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

6/10 Cukup Baik

Terry

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sam's Town pada tanggal 10 Jan 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 Sangat Bagus

Dana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari John pada tanggal 30 Des 2023
Dear Dana,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing

2/10 Sangat Buruk

Patricia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was run-down, poor television equipment, the heating and air conditioning was not working. My rooms was changed twice and it got worse! I wouldn’t recommend anyone staying there. The toilet kept flushing on its own. It had hard water stains in the toilet and tub.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sam's Town pada tanggal 26 Des 2023
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 Sangat Buruk

Mike

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ghost town
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sam's Town pada tanggal 26 Des 2023
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

4/10 Buruk

Paige

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sam's Town pada tanggal 26 Des 2023
Thank you for visiting us! We’d love to have you visit again.