Bagian depan properti

Ulasan untuk Holiday Inn Express Rochester - Greece, an IHG Hotel

2.5 out of 5

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 399 dari 968 ulasan" "
Penilaian 8 - Bagus. 332 dari 968 ulasan" "
Penilaian 6 - Cukup Baik. 136 dari 968 ulasan" "
Penilaian 4 - Buruk. 54 dari 968 ulasan" "
Penilaian 2 - Sangat Buruk. 47 dari 968 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

8,2/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

4/10 Buruk

Fredrick, Rochester

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This was thenworst holiday inn weve stayed in. Normally they are nice but not this one. Very old and run down looking. The smell is awful they try to cover it up with air freshners but it doesnt help. The bed was so hard and we left with sore backs because of it. The breakfast is very limited and once gone they didnt refil it even though there is a few hours left. We will not stay here again
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 18 Mei 2024
Hello Fredrick,We are sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is valuable to us, and we have shared your comments with the appropriate teams for further review. We strive to provide a comfortable stay for all our guests and regret any inconvenience caused during your visit. Thank you for bringing these issues to our attention.

8/10 Bagus

Anatalia

Muy buena
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 14 Mei 2024
Hello Anatalia,Nos complace saber que tuvo una buena experiencia con nosotros. Apreciamos sus amables palabras y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por su comentario!

8/10 Bagus

Charlie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good hotel, has the best morning breakfast of any hotel I've ever stayed at. Friendly staff.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 6 Mei 2024
Hello Charlie,We're thrilled to hear you enjoyed our morning breakfast and found our staff friendly. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable stay.

8/10 Bagus

Tricia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good hotel, stayed 2 nights.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Manager pada tanggal 6 Mei 2024
Hello Tricia,Thank you for choosing our hotel for your stay. We are pleased to hear that you enjoyed your time with us. If you have any further feedback or suggestions, please feel free to contact our management team directly. We look forward to welcoming you back in the future.

8/10 Bagus

Pamela

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A lovely modern facility with dining within walking distance. The only shortfall was that there were no instructions in the room about the TV, heating unit, or local restaurants (for delivery). The room had very nice accessories (hair dryer, iron & board, microwave, refrigerator, coffee maker) and TWO chairs and bedside stands for the King room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 4 Mei 2024
Hello Pamela,We appreciate your positive feedback on the modern facilities and convenient location. For any future stays, feel free to reach out to our front desk for assistance with operating amenities or restaurant recommendations. Your detailed comments on the room accessories are duly noted, and we're glad you found them to your satisfaction.

4/10 Buruk

RUBEN

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 2 Mei 2024
Hello RUBEN, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay.

8/10 Bagus

Kirk

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean hotel, rooms and beds comfy.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 30 Apr 2024
Hello Kirk,We are thrilled to hear you found our hotel clean and our rooms comfortable during your stay. Our team takes great pride in providing a cozy and inviting environment for all our guests to enjoy. We hope you had a wonderful time with us and look forward to welcoming you back in the future.

10/10 Sangat Bagus

Keiyonna

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good customer service
Menginap 1 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 25 Apr 2024
Hello Keiyonna,We appreciate your positive feedback on our customer service. Our team works hard to ensure each guest has a pleasant stay. If you have any further comments or suggestions, please feel free to contact us.

10/10 Sangat Bagus

LINDA

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very well kept. Everything worked . Nice breakfast buffet. Staff friendly and polite. Will stay again here
Menginap 2 malam pada bulan April 2024
Tanggapan dari Manager pada tanggal 7 Apr 2024
Hello LINDA,We're delighted that you enjoyed your stay with us and appreciated our well-maintained facilities, breakfast buffet, and friendly staff. We look forward to welcoming you back on your next visit.

10/10 Sangat Bagus

Eboney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 5 Apr 2024
Hello Eboney,We are thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

10/10 Sangat Bagus

James Saporito

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice stay
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 27 Mar 2024
Hello James Saporito,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly. We appreciate your review and hope to welcome you back in the future.

8/10 Bagus

RICHARD

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Have stayed here before. No complaints. Handled snowy weather well. Is close to a main road, so some noise.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 27 Mar 2024
Hello RICHARD,We're pleased to hear that you enjoyed your stay with us and that we were able to manage the snowy weather effectively. Being located near a main road does have its perks and downsides. We appreciate your feedback and hope to welcome you back for another positive experience.

10/10 Sangat Bagus

Mauro

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything ok
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 22 Mar 2024
Hello Mauro,We appreciate your feedback and are glad to hear you found everything to your satisfaction during your stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Sangat Bagus

Bob

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Breakfast was good quality. Very clean
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Manager pada tanggal 17 Mar 2024
Hello Bob,We appreciate your positive feedback on our breakfast and cleanliness standards. Our team strives to maintain high-quality services for all our guests. Thank you for sharing your experience with us.

6/10 Cukup Baik

Denis, Mirabel

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Lit tres inconfortable.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Manager pada tanggal 28 Feb 2024
Hello Denis, We apologize that you found the bed uncomfortable during your stay. Your feedback is valuable to us and will be shared with our team for improvement. Please feel free to reach out to our management team with any further concerns you may have.

8/10 Bagus

Lashonnie, Hilton

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Manager pada tanggal 24 Feb 2024
Hello Lashonnie,We appreciate you choosing to stay with us! If you have any additional feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future.

6/10 Cukup Baik

Rebecca

Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Construction going on right outside my room. The fitness room was very limited. Ice machine broken.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Manager pada tanggal 3 Feb 2024
Hello Rebecca,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the construction and limited fitness room facilities. We will certainly take note of your feedback and address these issues accordingly. We appreciate your understanding and hope for the opportunity to improve your experience in the future.

10/10 Sangat Bagus

Biak

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Manager pada tanggal 2 Feb 2024
Hello Biak, We are delighted to hear that you had a fantastic experience during your stay with us. We aim to ensure that each guest has a memorable time at our hotel. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Kathleen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Manager pada tanggal 26 Jan 2024
Hello Kathleen,We are thrilled to hear that you had a wonderful experience during your stay with us! Thank you for choosing our hotel and we hope to welcome you back in the future for another fantastic stay.

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overnight stay
Everything was excellent. Price was just right.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Manager pada tanggal 23 Jan 2024
Hello David,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and found our pricing to be satisfactory. We strive to provide excellent service and value to all our guests. Please do not hesitate to reach out if you have any further comments or suggestions.

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay!
The hotel itself was very clean. Room was larger than I expected, and the bed & bedding were heavenly. I can't say enough about the staff - they were amazing from check in to check out. Very friendly, accommodating & helpful. Will definitely stay here again when in the area. Thank you!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 9 Jan 2024
Hello Amy,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel to be clean and that your room exceeded your expectations in terms of size and comfort. It's also wonderful to know that our staff provided excellent customer service throughout your stay. We appreciate your kind words and look forward to welcoming you back on your next visit to the area.

10/10 Sangat Bagus

Elaine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We will stay again if we come back to Rochester! Friendly staff, great location, close to shopping and restaurants.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Manager pada tanggal 9 Jan 2024
Hello Elaine,Thank you for your kind words! We are thrilled to hear that you enjoyed our friendly staff, great location, and proximity to shopping and restaurants. We look forward to welcoming you back in the future.

8/10 Bagus

Joanne, Canton

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
We appreciated the convenience of this hotel to dining and shopping and travel in the area. Room was comfortable and clean.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 9 Jan 2024
Hello Joanne,Thank you for choosing our hotel for your recent stay. We're pleased to hear that you enjoyed our convenient location and that your room was comfortable and clean. We strive to provide a positive experience for all our guests and we're delighted that we met your expectations. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Sangat Bagus

Tara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was friendly, location was convenient for the Kodak theater & it was clean!!
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 8 Jan 2024
Hello Tara,Thank you for taking the time to share your feedback with us. We are thrilled to hear that our friendly staff, convenient location, and cleanliness added value to your stay. We appreciate your kind words and look forward to welcoming you back in the future.

2/10 Sangat Buruk

Angel

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 17 Jan 2024
Hello Angel,We are sorry to hear that you did not have a satisfactory experience during your stay with us. Please reach out to our hotel directly so that we can address any issues you may have had. We value the feedback of our guests and strive to continuously improve our services.

8/10 Bagus

Jody

Disukai: Staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 24 Des 2023
Hello Jody,Thank you for choosing to stay at our hotel. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. If there's anything else we can do to improve your next visit, please let us know. We look forward to welcoming you back soon.

6/10 Cukup Baik

MD

Traveler bisnis
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 24 Des 2023
Hello MD,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and value your opinion. If there is anything specific that you want to share with us about your experience, please don't hesitate to reach out to our team. We hope to have the opportunity to welcome you back in the future.

10/10 Sangat Bagus

Marilyn

Next to everything
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 16 Des 2023
Hello Marilyn,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Bagus

Tammie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place.
Nice clean hotel. Staff was friendly.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 10 Des 2023
Hello Tammie,Thank you for your kind words about our hotel. We take pride in providing a clean and comfortable environment for our guests. It's great to hear that our staff was friendly and helpful during your stay. We appreciate your feedback and hope to welcome you back in the future.

2/10 Sangat Buruk

Trip

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 30 Des 2023
Hello Trip,We regret to learn that your stay at our hotel did not meet your expectations. We value our guests' feedback and would appreciate it if you could kindly reach out to us with any specific concerns you may have had during your stay. We would like to address them promptly and ensure that we take appropriate steps to improve our services for future guests.

10/10 Sangat Bagus

Kathleen

Tanggapan dari Manager pada tanggal 9 Feb 2024
Hello Kathleen,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Kathleen

Tanggapan dari Manager pada tanggal 10 Feb 2024
Hello Kathleen,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure having you as our guest, and we appreciate you choosing our hotel. If there is anything else we can do to make your future visits even more enjoyable, please feel free to let us know. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Kathleen

Tanggapan dari Manager pada tanggal 9 Feb 2024
Hello Kathleen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Sangat Bagus

Arrieana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Manager pada tanggal 7 Des 2023
Hello Arrieana,We are thrilled to hear that you had an excellent experience at our hotel! We strive to provide exceptional service and create lasting memories for our guests. We appreciate your stay and hope to welcome you back in the future.

8/10 Bagus

Brandin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 7 Des 2023
Hello Brandin,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience overall. We appreciate your feedback and would love to hear more about your stay. Please don't hesitate to reach out to us directly with any additional comments or suggestions. We hope to welcome you back soon for an even better experience.

6/10 Cukup Baik

SHANARA

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Had a good overnight stay even though the guy at the front was rude upon checkin in and out
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 5 Des 2023
Hello SHANARA, Thank you for choosing to stay with us and for sharing your feedback. We apologize if your check-in and check-out experience was not up to our usual standards of friendliness. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

8/10 Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 15 Feb 2024
Hello Mark, We greatly appreciate your recent stay at our hotel. If you have any feedback or concerns regarding your experience, we kindly request you to reach out to us directly so that we can address them promptly. We value your opinion and would love to hear from you.

8/10 Bagus

Sally

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Warm water shower was not a good experience. Staff could be more friendly.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 2 Des 2023
Hello Sally,Thank you for bringing these matters to our attention. We apologize for any inconvenience you experienced with the warm water in the shower. We value your feedback regarding the friendliness of our staff and will address it with our team. Please feel free to contact our management directly to further discuss your concerns.

4/10 Buruk

Suzanne, BARRIE

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was dirty and needs updating. It’s an old property with a price u pay for new properties.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 29 Nov 2023
Hello Suzanne, We apologize for any inconvenience caused during your stay. We appreciate your feedback and will take it into consideration for future improvements. Our team strives to provide a comfortable and enjoyable experience for all our guests and we regret that we fell short on this occasion. If there is anything else we can assist you with, please don't hesitate to reach out to our management team directly.

6/10 Cukup Baik

Sarah

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Simplemente me encanto
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 18 Nov 2023
Hello Sarah,Le agradecemos mucho por sus amables palabras. Estamos encantados de que haya disfrutado su estadía con nosotros. Siempre nos esforzamos por brindar a nuestros huéspedes una experiencia excepcional. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Sangat Bagus

Sherry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 14 Nov 2023
Hello Sherry,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 Buruk

Andrea

I got Covid and needed to cancel my reservation but was not able to do so in my account. Even when I input my reservation number, hotels.com could not find my reservation. This has never happened to me before. I’ve used this website for years but will likely find a new one.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Leslie pada tanggal 11 Nov 2023
Hi Andrea Meade we don't understand how this is an issue when you called the hotel to cancel and they honored your request to cancel with no penalty for cancellation on the same day due to having covid. Please check in the same email you received your confirmation information, you scroll down and you will get an option to cancel or make changes. All third party have restrictions on the reservation. Hotel notified guest to call or cancel with third party as well so guest doesn't get penalty charge.

4/10 Buruk

Timothy

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was dirty and falling apart. People were shouting all night inside and out but the paper thin walls made it sound like they were right next to us. Staff was singing and making noise in the hall very early in the morning. Breakfast tasted chemically and there was something in the air that made our allergies go nuts but we were fine outside.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 7 Nov 2023
Hello Timothy, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our team thoroughly inspects and cleans our rooms regularly to uphold high standards, and we take your feedback seriously. We strive to maintain a peaceful atmosphere for our guests and will address the noise concerns that you mentioned. Furthermore, we will review our breakfast options and investigate the issue with allergies. We appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide an improved experience.

8/10 Bagus

Todd

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is in good condition dtaff are great
Menginap 2 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 7 Nov 2023
Hello Todd,Thank you for sharing your positive feedback on our property's condition and our amazing staff! We are delighted to hear that you enjoyed your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Sangat Buruk

Kehara

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was dirtty and unpleasant.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 4 Nov 2023
Hello Kehara,We're sorry to hear that you found your stay less than satisfactory. We strive to maintain a high level of cleanliness and guest satisfaction. Guest feedback is valuable to us and we appreciate you bringing this to our attention. Please don't hesitate to reach out to our management team so they can address your concerns accordingly.

6/10 Cukup Baik

Cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
It was okay
My stay was strictly to get away from my loud neighbors for a few days. This was not a good choice. The street noise was pretty loud, I suggest an odd number róom thats in the back of the hotel I am sure its much quieter. The slamming of the doors from other guests/staff was really annoying. The staff was friendly but very loud in the AM. The coffee pot in my room didnt work, the fridge froze my food and drinks, the bed was hard as a rock. But the room was very clean, probably the cleanest hotel i ever stayed in.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 3 Nov 2023
Hello Cynthia,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your suggestion of requesting an odd-numbered room in the back for a quieter experience. Our staff members strive to maintain a friendly atmosphere but we apologize if they were too loud in the morning. We will address the issue with them. It's great to hear that you found the room to be very clean, as cleanliness is a top priority for us. We apologize for the issues you experienced with the coffee pot, fridge, and bed comfort, and will take your comments into consideration for future improvements.

10/10 Sangat Bagus

Kathleen

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was great & very helpful & friendly. The breakfast is great & it is in an area where everything is convenient. They clean the rooms every day & if you have a problem with anything in your room they address the issue right away.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 26 Okt 2023
Hello Kathleen,Thank you for your kind words! We're delighted to hear that our staff provided great service and that you enjoyed our breakfast selection. We take pride in keeping our rooms clean and addressing any issues promptly. We hope to welcome you back soon!

6/10 Cukup Baik

Eva, DANBURY

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Extremely strong awful smell of urine in hallway right off 2nd floor elevator ..
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 24 Okt 2023
Hello Eva,We apologize for any inconvenience caused by the odor in the hallway. Our housekeeping team will investigate and take appropriate action. Thank you for bringing this to our attention.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was just fine. The room was clean and it was affordable. Breakfast was nice with multiple warm options. My room was on the first floor, parking lot side and the road noise was pretty bad
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 22 Okt 2023
Dear Guest,Thank you for choosing our hotel! We appreciate your feedback and apologize for any inconvenience caused by the road noise. We will take note of your comments for future improvements.

8/10 Bagus

David

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 11 Nov 2023
Hello David,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. We apologize for any inconvenience you encountered and have taken note of your comments for improvement. We hope to welcome you back in the future and provide you with an even better stay.