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Ulasan untuk Motel 6 Rochester, NY - Airport

2 out of 5
Motel 6 Rochester, NY - Airport
1273 Chili Ave, Rochester, NY

Ulasan

5,6
Penilaian 10 - Sangat Bagus. 115 dari 886 ulasan" "
Penilaian 8 - Bagus. 183 dari 886 ulasan" "
Penilaian 6 - Cukup Baik. 203 dari 886 ulasan" "
Penilaian 4 - Buruk. 165 dari 886 ulasan" "
Penilaian 2 - Sangat Buruk. 220 dari 886 ulasan" "

6,0/10

Kebersihan

6,6/10

Staf & layanan

4,6/10

Fasilitas

5,4/10

Kondisi & fasilitas properti

4,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Kimberly

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

james f

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Walked in to bags of garbage in the hallway security door broken, no toilet paper in room' loud neighbors and no phone to complain
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Maribel

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property outside looks great the rooms are terrible old, broken curtains broken lamp shades dirty room carpet Briken tiles in room 227. Bad experience.
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Kimberly

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not cleaned rooms and bathrooms
Menginap 3 malam pada bulan Mei 2024

4/10 Buruk

Barbara Lorraine

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No cleaning, bathroom had mold. Shuttle didn't go to hospital.
Menginap 7 malam pada bulan Mei 2024

4/10 Buruk

Barbara

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
No cleaning, clean towels. Mold in bathroom,
Menginap 6 malam pada bulan Mei 2024

4/10 Buruk

Staci

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Check-in was good - the staff seemed nice. When we got into the room the first thing I noticed was the smell - not good. Lots of stains on the carpet and looks like it hadn’t been vacuumed. I went downstairs to ask for an extra pillow and was told they don’t do extra pillows. She said what we got is it which was 4 total pillows for two double beds. There’s 3 of us in the room so a couple of extra would have been ideal. Also thinking this hotel isn’t in the best area. We picked it for its proximity to the airport but we had a very odd encounter with another guest at the front desk while down there asking for pillows. Would recommend spending a few extra bucks to go somewhere a bit nicer if you can.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Meleen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The gront desk staff were exceptional thsnk you
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Chauncey

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
everything was good
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Breeonna

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This stay was horrible! If I wasn’t so upset I would’ve left when I came to the hotel after going out I would’ve gotten a refund for the room. There were roaches crawling around, I had to call a friend and have them let me stay at their house. This was a horrible experience. This place should be shut down!!!
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Onterio

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Never again
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Dana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was lovely and very accommodating. Very prompt shuttle service
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Jason

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very helpful and understanding when flight was delayed until the middle of the night. A good experience.
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Yunus

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
We had made the hotel reservation 3 months before the April 8th Solar eclipse in Rochester. We confirmed the reservation three days before by directly calling the hotel. They said the reservation was valid. When we reached the hotel at night on April 7th, they said that we will have to pay three times the reservation rate if we need the room. When we tried to reason with them, they refused us the hotel room and called the security to kick us out of the hotel. They were very rude at the front desk. That was a clear case of price gouging. They told on our face, they were charging all the other customers a much higher price also. You can see lot of similar complains in the reviews. We will never stay at a Motel 6 hotel in Rochester, or at any other locations. Very rude and terrible customer service.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Gary

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This motel should be condemned! Totally unacceptable conditions: filthy broken furniture with cigarette burns, room door locks nonfunctional, dead cockroach on the wall. Stay away and sleep in your car! Also the motel does not honor your reservation. They did not honor the price on my reservation and doubled the amount saying that they raised prices the day before my reservation. Expedia refunded my extortion money. You have been warned!!!
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Tomas, Vega Baja

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good!
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Tracy

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I made a reservation in December for this hotel for the weekend of the eclipse. I confirmed my reservation by calling the hotel twice, including two days before I expected to check in. When I tried to check in, I was told that as of that day (4/6), the rooms were $200 a night. The total for my reservation was $262 so I would have to pay $600 if I wanted to keep my reservation. Luckily, Expedia was able to move us to another hotel. The rep that helped me tried to get this Motel 6 to honor the reservation, but they refused. This Motel 6 has now charged me $91.20, which I'm assuming is for either canceling or no-showing. They're awfully greedy for what is a pretty terrible property. If you're considering staying here, google this hotel first.
Menginap 3 malam pada bulan April 2024

6/10 Cukup Baik

Linda

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The neighborhood had broken glass on the sidewalks. Cracks in the ceiling. WiFi did not work anywhere but in the lobby. No hairdryers. No shampoo or conditioner in the room. We were upcharged over $100 when we checked in because of the eclipse.
Menginap 3 malam pada bulan April 2024

2/10 Sangat Buruk

Jimmy

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I'm not satisfie what i paid for i want a refund back
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Christian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Pleasant Stay.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Karen

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Heat and toilet did not work…. 19 degrees outside.
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

larry

Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Edward L

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Place needs work.
Menginap 3 malam pada bulan Desember 2023

6/10 Cukup Baik

José

Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Kevin D

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place should not be open. The building should be condemned. Very old building. In need of much repair.
Menginap 3 malam pada bulan Desember 2023

2/10 Sangat Buruk

Parag

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Never go there
Horrible experience. Extremely disappointing. Staff , service, room everything was horrible.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Yahaira

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

4/10 Buruk

Matthew

Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Michael

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No towels and dirty
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
It was “fine”. Nice service at the front desk, getting a ride to the airport was wonderful, and was fine for the one nights sleep. Would not recommend for a longer stay than that.
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Tasha

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dirty drug addicts in hallway with needle in their arm. Lady at front desk had no customer service skills. Headboard was on the bed with roaches everywhere, then they switched our room, but it was dirty as well. I left awaiting a refund now. I wouldn't let a homeless person live there. Building needs to be demolished.
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Thomas

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel staff were helpful and friendly.
Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Kevin

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property had a severe roach infestation. I switched rooms 3 times hoping for a difference, but each room had same roach issue. I left and manager refunded my money, which i haven't received yet.
Menginap 2 malam pada bulan November 2023

2/10 Sangat Buruk

Donna

The room reeked of cigarette smoke, even though I booked a nonsmoking room The TV wouldn’t work, and they wouldn’t fix it and refused to give me a different room claiming the motor was fully booked THE PARKING LOT WAS EMPTY 😵‍💫 The Wi-Fi didn’t work And the PHONE was not hooked up…AT ALL 😡 Will NEVER stay there again
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Charleca

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's had roaches and they didn't have any supplies
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Brandon

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Filthy
With in 2 minutes of walking into the room we found 2 roaches running around the room. Asked for a refund and the front desk refused. Had to go find and pay for a second hotel.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Bruce

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Price ok. Room disgusting . Roaches everywhere, would rathee sleep in my car. Front desk only offered another room. As if the bugs aren't everywhere
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

James

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Needed place to stay. Ok for price.
Menginap 2 malam pada bulan Oktober 2023

2/10 Sangat Buruk

JULIO, SAN JUAN

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is in very conditions.
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Ricky

Disukai: Staf & layanan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Joseph

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel did not have a nonsmoking room, though we booked nonsmoking. We refused a smoking room. (The lobby itself smelled of stale smoke.) We pushed back, politely, but the hotel had no nonsmoking room for us. We found a room elsewhere.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Aarionna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Kathleen

Well it is under new management now & they now have coffee for the guests in the morning. The wi-fi is terrible, my room had cockroaches in it, the hallways had what looked like cereal on the floor, they did not supply enough towels for each room. I only booed here out if necessity but now that I have more money I will never book here again.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Bryant

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Denise

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Horrible experience
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Yajaira

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

4/10 Buruk

Subramaniam

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Poor maintenance. I won’t recommend anybody to stay here
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Kevin

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This place is in terrible shape. The floors are sticky. The carpets dirty. Room doors show vandalism. There are signs everywhere indicating the hotel is not responsible for stolen property. Kids are running around screaming. Guests have passed our room swearing loudly. Shelves in our room have been pulled off the wall and not repaired. There is glass protecting the ladies at the front desk. This is not a safe place to stay and its just plain dirty. 1 star is too high.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Erik

Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Barbara

Bepergian bersama teman
Our room had bugs . Room door was ready to fall off. The whole place is is dire need of repair and upkeep. Upon arrival another guest( who decided to leave) was warning people to not stay. The door lock actually fell off lheir room. A sign said under new management… they have a lot of work to do to get them up to even a 1star rating. Would not return or recommend.
Menginap 1 malam pada bulan Oktober 2023