"We stayed at the Sheraton Pentagon City Hotel in Washington, D.C., from April 11th to April 12th for one night, and unfortunately encountered several issues. We booked one room, but upon arrival, we were given a different one. When we tried to access this room, we faced difficulties, and had to seek assistance from the concierge. Unfortunately, the manager, Talisha, who came to help not only displayed a lack of courtesy but also treated us in a very discourteous manner, making us feel at fault. Additionally, the porter promised us a compensation by reducing the parking fee, but this was never done. No one apologized to us, leaving us feeling even more uncomfortable. In the end, we were left in an uncomfortable situation. We hope that the hotel management will take this feedback into account and take measures to improve their service.”"