Search Hotels Near Roosevelt Mall, Jacksonville

"Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel."

"Good value for price. Pretty basic but clean"

"It’s in a rough neighborhood. Homeless people asking you for cigarettes as you get out of the car. Also a few for parking is added on at time of arrival that isn’t advertised or the $100 deposit either."

"Great staff and easy check- in and quiet and cover."

"The Motel itself was really clean. Miss Donna at the front desk was very helpful and. In our room the hairdryer was dirty, and the AC unit was very noisy and the door would not close all the way."

"Pet friendly"

"Booked 2 rooms for an extended weekend. Rooms were clean, staff was amazing! Parking was a bit of a surprise @25.00 a day, but car was safe in the parking garage. Hilton is always my first choice when traveling they, haven't let me down let."

"Good stay"

"This hotel is in a great location, and the staff is amazing."