Dear Roland, Thank you for taking the time to review your stay.We are thrilled to hear that you found exceptional value during your stay, and that our room cleanliness, hotel condition, service, and amenities met your expectations and contributed to a wonderful experience.While we regret to hear that our snack selection did not fully meet your preferences, we are continuously reviewing our offerings to enhance our guests' experiences. Your feedback is invaluable to us.We are looking forward to welcoming you again. All the best!Mirka SalaPlayacapricho Hotel, Manager

Dear Tony,It was a pleasure to receive this kind review of your time with us.We are delighted to hear that our personalized attention contributed to your enjoyable stay. It’s a pleasure to provide such hospitality and to know it’s appreciated by our esteemed guests. Our team strives to offer an unforgettable experience, and we are glad to see that reflected in your visit. We hope that the rest of our services, including our beachfront location and family-friendly environment, further enhanced your time with us.We look forward to the pleasure of welcoming you back again in the future. Yours sincerely,Mirka Sala, GM. Hotel PlayaCapricho

Apreciada Ana,Nos complace enormemente saber que encontró nuestro personal amable y que su estadía fue excelente. Trabajamos arduamente para mantener nuestras instalaciones en perfectas condiciones y ofrecer un servicio de alta calidad, y comentarios como el suyo nos confirman que estamos en el buen camino. Nos alegra que haya disfrutado de la limpieza y comodidad de nuestras habitaciones, así como de las amenidades que ofrecemos.Mirka Sala, Gerente Hotel PlayaCapricho

Estimado Antonio,Muchísimas gracias por la excelente valoración que le ha otorgado al Playacapricho Hotel.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Un cordial saludo,Mirka Sala, Gerente Hotel PlayaCapricho

Dear Kathryn,Thank you for your review.We are glad to hear that our check-in receptionist provided excellent service and that you appreciated the gesture of complimentary drinks while waiting for your rooms. It's great to know that you enjoyed the sea view rooms with spotless bedding and towels, as well as the high standard of cleanliness. We also appreciate your kind words about our bar and café staff, and their attentive service.We apologize for the inconvenience caused by the broken lift and the waiting time during peak hours. We understand that this may have affected your overall experience, and we are working on improving this aspect. We are also sorry for any inconvenience caused during the check-out process. Our hotel's prime location near bars, restaurants, and parking facilities is indeed one of our strengths, and we are happy that you enjoyed it.All of the team hope that we may be able to see you again in the future. Kindest regards,Mirka Sala, GM. Hotel PlayaCapricho

Dear Rodrigo,Thank you for taking the time to review your stay.We are glad to hear that you enjoyed our pool area and the entertainment provided for the kids. Our team works hard to ensure that all guests have a pleasant stay, and we appreciate your positive feedback on these aspects.However, we are sorry to hear that you were disappointed with the food at our restaurant. We strive to offer a wide variety of high-quality dishes to cater to different tastes, and we regret that our offerings did not meet your expectations. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.We hope to provide you with a more enjoyable stay in the future.Kind regards,Mirka Sala, GM Hotel PlayaCapricho

Dear Yoli,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed our delicious food and comfortable rooms. It's great to know that our swimming pool and beach access contributed to a memorable family holiday for you.We appreciate your feedback regarding the hotel's appearance. While our Roman-style décor and traditional charm are part of our unique identity, we understand that some guests may prefer a more modern style. Rest assured, we continuously strive to maintain and improve our facilities to ensure a pleasant stay for all our guests.It would be a pleasure to welcome you again. Best regards,Mirka Sala, GM Hotel PlayaCapricho

Cher Julien,Merci pour ce retour très positif.Nous sommes enchantés que vous ayez passé un magnifique séjour et que vous ayez apprécié le confort ainsi que la propreté de votre chambre !Merci de souligner la qualité du service.Ce sera un plaisir de de vous recevoir une fois de plus. Bien à vous,Mirka Sala, Gerente Hotel PlayaCapricho

Caro Daniel,agradecemos o seu simpático comentário.Ficamos felizes em saber que você apreciou a limpeza do quarto, as condições do hotel e o serviço prestado por nossa equipe. Trabalhamos arduamente para oferecer a melhor experiência possível aos nossos hóspedes e é sempre gratificante receber feedbacks positivos como o seu.Esperamos recebê-lo novamente em breve. Cumprimentos,Mirka Sala, GM Hotel PlayaCapricho

Dear Nicholas, Thanks for sharing your point of view.Our team is delighted that you had a comfortable stay with us.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration going forwards.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Mirka Sala, Gerente Hotel PlayaCapricho