Search Hotels in Western Heights, Rotorua

"Staff always lovely and welcoming "

"It was an ok place. "

"Outstanding!! Great location. Immaculate. Bed was so comfortable. Peaceful. Amazing staff. Met all of my needs as a solo traveller, but absolutely see where it would be fun and perfect for the entire family/group. Thank you so much for such a safe, happy, and enjoyable stay! Will absolutely recommend, and hope to enjoy again myself in the future!!"

"Staff are super helpful and friendly, room size is a little small"

"Nice and easy"

"Having the open washroom concept situated in the room was very uncomfortable and inconvenient, also not shown in the photos."

"Kitchen had absolutely amazing utensil. "

"Staff excellent, very helpful and very friendly,accommodation had everything we required. Would stay again"

"Our stay at Novotel had its positives, but overall the property is in need of some serious maintenance. The rooms felt quite tired, with noticeable wear and tear throughout. In our room, the windows had black condensation stains, and both the furniture and bathroom looked dated and worn. The facilities, including the pool, also didn’t feel well maintained and could definitely use some attention. On the plus side, the location is excellent, and we really appreciated the kids’ room—it was a great touch for families. Breakfast was decent, and the staff were very attentive and friendly, which made a difference to our experience."