Hotel Ramah Hewan Peliharaan di Royal Tunbridge Wells

"Staff excellent, as was food. We wouldn't visit Royal Tunbridge Wells again but would stay at the hotel again"

"The hotel was beautiful and spacious. When we were there we ate both dinner and breakfast outside which was lovely, again looking over extensive grounds (although oddly the second tier of the garden below the main level was not well maintained at all) However the feel of the place was a bit chaotic and we heard a number of guests complaining about things which should have been easily remedied (tvs not right, AC not entirely working and so on) We had a lovely dinner but one of our servers made...

"We had pre booked an early check-in for noon. We arrived at 12.10 and there was much confusion and delays which meant we got in at 12.30. Four adults had to change and get ready for a wedding and it cut our time down and caused unnecessary stress. One person at check-in on a Saturday when there's tons of weddings is not good. She was overwhelmed with baggage and queues of guests. We were charged £40 extra for this and it should have been much smoother than it was. "

"The house has rooms which are let and reminded me of a hostel. The web description of what I paid for did not tally with the room I was offered. I found I had a room on the second floor with an en-suite bathroom, an air conditioning unit which was not working, but a fan which was. The bathroom was well ventilated by a Velux window. The communal areas and staircase were not smart. The room was clean and had a kettle, tea & coffee etc. Given the price relative to local hotels it was OK for value....