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"Here are a few issues I had at the apartment 1. Noticed the door at the living room is always opened and a staff member can just barge in. It was like the living room is an extension of their office. I didn't appreciate it and tried enforcing privacy at some time and was told to just focus on my room. 2. I constantly had to remind the manager about internet disruption, electricity getting exhausted. If you are a business person, I would not recommend this apartment. 3. Janvier is a nice guy. Same as the cleaning lady. They are the only positives in my experience. 4. Overall, I think the property managing needs a bit more training on customer relations. 5. It is a shared apartment and you may want to use a headphone cuz your apartment mate might be busy,,,,, if you know what I mean. "

"Nice Property but very poor amenities , no air condition, difficult getting hot water from the bathroom, poor WiFi connection, Poor Customer service. Just waste of money booking these property."

"Okej "

"An outstanding place with exceptional comfort and professionalism. Everything was perfectly organized, and the atmosphere made me feel truly welcome. I will definitely return and highly recommend it to anyone seeking quality and peace.""

" My stay here exceeded very expection from moment I arrived, the atmosphere felt peaceful, secure, and professionally managed. The room was exceptionally clean, well-organized, and designed for true comfort. I slept perfectly and woke up refreshed. What impressed me most was the attention to detail and the welcoming environment. This is not just a place to stay, it’s a place to experience comfort and peace. I will absolutely return and highly recommend it to anyone looking for quality and reliability"

"Room was clean spacious and acceptable. Sparingly/minimally furnished. Just a little stool not even a chair on which to sit. This could be easily improved. Grace the host was very courteous and helpful though."

"The staff are a bit hostile and always have to tell them to clean my room and sometimes they don't claiming they forget.. Overall I'll give them 4/10"

"The staff was amazing, but the pool had no water in it and the playground was right outside our room so even at 10 pm when we had an early morning flight we could not sleep with all the yelling so it"

"Luma & Lua! Unique is an under statement, service delivery was top-notch, the stay was worth every dollar i paid. I am definitely recommending to family and friends and this will be my go-to place whenever i'm in Kigali. Thanks :)"