Eksterior

Ulasan untuk Home2 Suites by Hilton West Sacramento, CA

3 out of 5
Home2 Suites by Hilton West Sacramento, CA
1020 West Capitol Ave, West Sacramento, CA

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 270 dari 419 ulasan" "
Penilaian 8 - Bagus. 83 dari 419 ulasan" "
Penilaian 6 - Cukup Baik. 30 dari 419 ulasan" "
Penilaian 4 - Buruk. 14 dari 419 ulasan" "
Penilaian 2 - Sangat Buruk. 22 dari 419 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,6/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Marci

Bepergian bersama keluarga dan anak
The property was clean and in a great area. When checking the front desk staff was friendly. We had to fix the toilet paper holder as it was broken off the cabinet and just lying there. The shower floor was super slick when I got in, be careful. When we got back to the room later that evening, and went to get the sofa sleeper ready for our kids there was no linens. We had to call the front desk and request them. When making the reservation made sure I stated we had children staying with us. They wouldn’t bring them to the room so we had to get them from the front desk. Blanket had 2 huge stains and were horrible quality. Continental breakfast was OK. For the price it was just ok, paid for the location.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Marci, thank you for highlighting areas for improvement. We're glad to hear that the cleanliness and location were to your liking. We sense some inconvenience experienced with the in-room amenities and bedding, we appreciate your patience and your recommendations to help enhance your future visits. Regarding breakfast, we always aim to provide varied and quality options, we'll look into your feedback. We would like to welcome you back to Home2 Suites by Hilton West Sacramento for a better stay.

6/10 Cukup Baik

Anna

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
There was a huge stain on the pull out couch (where 2 were to sleep) and a red stain on the carpet. They were booked so couldn’t change rooms but cleanliness definitely needed improvement. We booked through Expedia so they “couldn’t help us” which didn’t seem like a great answer either.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Anna, it's regrettable to hear that your recent stay didn't meet your expectations. Your satisfaction is paramount to us, and we apologize for any inconvenience related to cleanliness and booking. Our team will work diligently to ensure these issues are addressed and improvements are made where necessary. Thanks for your candid feedback.

4/10 Buruk

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 14 Mei 2024
Michael, it's disappointing to hear about your recent experience since we constantly strive to ensure every guest's stay goes smoothly. We value your feedback and your perspective would greatly assist us in making improvements where necessary. Thank you for choosing us for your stay. Please consider giving us another chance in the future to better serve you. Safe travels.

10/10 Sangat Bagus

Daniel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice staff.Good location.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Daniel, thank you for sharing your wonderful feedback about Home2 Suites by Hilton West Sacramento. We're pleased you appreciated our prime location and found our team members to be accommodating. It would be our pleasure to host you again in the future.

10/10 Sangat Bagus

Nori

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stuff are very friendly & hotel is very clean!! Thanku
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
Nori, thank you for sharing your experience at Home2 Suites by Hilton West Sacramento. It's wonderful to hear you appreciated our courteous team members and the cleanliness of our hotel. We truly appreciate your patronage and look forward to welcoming you back in the future.

10/10 Sangat Bagus

Desiree

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent stay. Staff was super friendly especially Brandon he was very helpful and attentive asking how he could help in anyway multiple times.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
Desiree, we're delighted to hear you enjoyed your visit to Home2 Suites by Hilton West Sacramento. We truly believe that our team members like Brandon play a key role in enhancing our guests' experiences, and it's wonderful that he was able to assist you during your stay. We appreciate your kind words and can't wait to welcome you back for another excellent stay.

10/10 Sangat Bagus

Sophia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Sophia, it's delightful to know you had an excellent stay at the Home2 Suites by Hilton West Sacramento. We look forward to welcoming you back soon for another fulfilling experience.

10/10 Sangat Bagus

Dan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Dan, it's wonderful to know you had an excellent stay at Home2 Suites by Hilton West Sacramento. Your high rating speaks volumes about your experience and we are thrilled that we were able to meet your expectations. We're excited and looking forward to welcoming you back in the near future. Thank you for choosing us.

10/10 Sangat Bagus

Liliia

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean place
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 5 Mei 2024
Liliia, thank you for taking the time to share your experiences at Home2 Suites by Hilton West Sacramento. We're delighted our clean and tidy facilities met your expectations. We hope to see you again soon.

8/10 Bagus

Joan, Novato

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean, modern room. Clean around property. Friendly reception staff. Will stay again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 3 Mei 2024
Joan, thank you for sharing your positive experience at the Home2 Suites by Hilton West Sacramento. It's delightful to know that you appreciated the cleanliness of both your room and the surroundings. We're equally pleased that you found our front desk colleagues welcoming. We look forward to hosting your stay again soon.

10/10 Sangat Bagus

Ashley

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very accommodating and helpful. The hotel was nice and clean & we were able to get more towels and wash cloths at a decent time of asking for them.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Ashley, it's fantastic to hear you appreciated the accommodating and helpful nature of our team members at Home2 Suites by Hilton West Sacramento. We pride ourselves on maintaining a pleasant and clean environment, and we're glad your request for additional towels was handled promptly. Looking forward to your next visit!

10/10 Sangat Bagus

MICHELLE

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel. Super clean with friendly staff. Would stay here again. Thanks
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Michelle, thank you for your lovely review. At Home2 Suites by Hilton West Sacramento, cleanliness is our top priority and we're thrilled to hear that our dedicated team had a positive impact on your stay. We're delighted to hear you would choose us again. We eagerly anticipate your next visit!

8/10 Bagus

Mykola

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good room. When we moved in, there was trash from previous tenants on the floor and under the sink. From Friday night to Saturday, it was really noisy after 1 a.m. to 3 a.m. People were having parties or something like that. For breakfast, there are not many options at the hotel. It's better to drive two minutes down the road for breakfast. The parking is great, and the area around is safe. I can stay there again if I have to.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
Mykola, it's gratifying to know that you found your room acceptable and our location convenient, as well as acknowledging the safety of the surrounding area and sufficient parking facilities. We regret to learn of the noise disturbances you experienced, the housekeeping oversight upon your arrival, and your dissatisfaction with our breakfast variety. Please know we strive to continuously improve our services based on guest reviews such as yours. Your willingness to stay with us again is appreciated and we’re looking forward to providing an even more enjoyable experience on your next visit.

6/10 Cukup Baik

Derek

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good service and secure.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Derek, it's heartening to hear that you found our service to be commendable and felt safe during your stay. For any other aspects of your stay that might need improvement, we warmly welcome your suggestions as we continually strive to create a better experience for our guests. We hope to see you again at Home2 Suites by Hilton West Sacramento.

8/10 Bagus

Marisol

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Only thing I can ask is that they have Univision as a channel option.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 27 Apr 2024
Marisol, it's heartening to hear that you had a favorable experience at Home2 Suites by Hilton West Sacramento. We appreciate your suggestion regarding channel options -- we're always looking for ways to enhance guest satisfaction. We hope to have the pleasure of hosting you again in the future.

10/10 Sangat Bagus

tamia, ANDERSON

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Tamia, thank you for your five-star rating! Your support means a lot to us. We hope you truly enjoyed your time at Home2 Suites by Hilton West Sacramento and look forward to welcoming you back in the near future.

10/10 Sangat Bagus

Peter

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Peter, thank you for choosing Home2 Suites by Hilton West Sacramento. We're thrilled to know you had a wonderful stay with us. We eagerly look forward to your return visit in the future.

10/10 Sangat Bagus

Reyna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 23 Apr 2024
Reyna, thank you immensely for your glowing rating of Home2 Suites by Hilton West Sacramento. We're thrilled you had an exceptional stay and we look forward to welcoming you back for another wonderful experience.

8/10 Bagus

Leslie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Just a bit noisy from neighbors. Thin walls
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Leslie, thank you for choosing Home2 Suites by Hilton West Sacramento. We are glad to hear you enjoyed your stay overall. Your feedback regarding the noise is duly noted and will be addressed appropriately by our team members. We appreciate your patience and hope to serve you again in the future with an even more satisfying experience.

8/10 Bagus

Lesley

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely, fresh lobby for hanging out and easy walk to Old Sacramento and the river.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Lesley, thank you for sharing your experience. We're delighted that you found our lobby inviting and enjoyed Home2 Suites by Hilton West Sacramento's convenient location close to Old Sacramento and the river. We hope to welcome you back on your next visit to the area!

10/10 Sangat Bagus

Manuel

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
Manuel, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Home2 Suites by Hilton West Sacramento!

2/10 Sangat Buruk

Jennifer

Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 10 Mei 2024
Hey Jennifer, thank for staying with us. Please call the hotel to voice any feedback you have for us in regard to your stay.

10/10 Sangat Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Mike clerk was very helpful. He got a cart for me carried my bag and my computer up to my room was extremely nice guy
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
John, it's wonderful to hear about your positive experience with Mike at Home2 Suites by Hilton West Sacramento. It's excellent when our team members provide exceptional service and go the extra mile, like aiding with luggage and personal items. We're thrilled you found this service pleasant. We can't wait to have you with us again for another superb stay.

10/10 Sangat Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Andrew, we can't thank you enough for your positive feedback about Home2 Suites by Hilton West Sacramento. We're delighted to see that you had a pleasant stay with us, and we hope to welcome you back in the near future.

10/10 Sangat Bagus

Raushannah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I LOVE this hotel!!! It was an amazing stay. Brandon was a great receptionist and offered so much insight and was so wonderful during our stay. Every employee was exceptional that I look forward to stay there the next time I fly out of Los Angeles to Sacramento again. Thank you all! See you soon!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Raushannah, it's superb to know you had such a memorable experience at Home2 Suites by Hilton West Sacramento. We're delighted that Brandon and the rest of our team members made a positive impression on you with their service and helpful insights. Our entire team eagerly awaits your next trip from Los Angeles to Sacramento!

10/10 Sangat Bagus

Sopheap

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 21 Apr 2024
Thank you for the 5 out of 5 rating, Sopheap!We're thrilled to see how much you enjoyed staying at Home2 Suites by Hilton West Sacramento. We look forward to hosting you again in the near future! Thank you again for sharing.

4/10 Buruk

Irene

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There were ants all over the kitchenette in the suite. Sadly, only toxic sprays were available in the property. Not children friendly. The blankets provided for the pull out couch had multiple stains. Even asking for a second set had stains. The breakfast selection was poor. Waffles were the only plus. No fresh fruits, perhaps due to ant within the property. The decaf coffee was also cold. Only plus on this property was friendly staff.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 16 Apr 2024
Irene, it's regrettable to learn about your experience. While it's appreciated that you found our team members pleasant, it is apparent you faced some issues during your stay. We're mindful of your concerns regarding the kitchenette cleanliness and the bedding provided, and assure you this isn't reflective of our usual standards. Your sentiment about breakfast variety is also noted. We are working actively to improve our services on all fronts and hope to have the chance to provide a more enjoyable stay in the future.

10/10 Sangat Bagus

Pravjot

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 15 Apr 2024
Thanks for the fantastic rating, Pravjot!It's outstanding we could exceed your expectations during your stay at Home2 Suites by Hilton West Sacramento. We're all looking forward to your next stay with us.

10/10 Sangat Bagus

Jocelyn

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel clean comfy and safe! Great breakfast and nice room. Definitely recommend.
Tanggapan dari Customer Service pada tanggal 11 Apr 2024
Jocelyn, it's delightful to hear that you enjoyed your stay at the Home2 Suites by Hilton West Sacramento. We're pleased you appreciated the cleanliness, comfort of your room, and safety features. Your commendation of our breakfast and room arrangements speaks volumes to us. Thank you for recommending us, and we look forward to welcoming you back in the future.

6/10 Cukup Baik

Sharon, Marina

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas
Understaffed, so slow to respond to requests. Started running out of breakfast food. No stove in kitchenette and hot plate only on request.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 8 Apr 2024
Hello Sharon, we apologize for the experience you had at our hotel. We will use your feedback to better serve you and other guests in the future.

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan April 2024
Tanggapan dari Front Desk pada tanggal 26 Apr 2024
Thank you for staying with us, David. We hope to see you again at our hotel.

4/10 Buruk

Ken

Understaffed. Not ready to check in at 5:00
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 6 Apr 2024
Ken, we regret to hear about your experience with the check-in timings. We understand how important effective and timely services are to our guests. We're always striving to improve our processes to meet guests' expectations. Please know your concerns are heard and will be addressed. We hope you give us another chance to better your experience in the future.

10/10 Sangat Bagus

Karina

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 5 Apr 2024
Karina, thank you for choosing Home2 Suites by Hilton West Sacramento and for your top-rated review on Expedia. We're thrilled to have surpassed your expectations and look forward to serving you again on your next visit. Safe travels!

10/10 Sangat Bagus

Donald

left my jacket at front when checking in and it was not returned and hotel was a bit dirty. Found hair in my bed
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Front Desk pada tanggal 4 Apr 2024
Hello Donald, we apologize for the experience you had with your stay and will amply use your feedback to improve future guest experiences. In regard to your jacket, please contact the hotel so we may get an accurate description of it and check if it is in our lost and found, thank you.

10/10 Sangat Bagus

Janet

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was the fourth time I stayed there. It is clean, the breakfast is good, the staff is kind and helpful. I run, and it is a lobvely run to the city center. Views of the city from the room are very pretty.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 31 Mar 2024
Janet, it's fantastic to hear that your fourth stay at Home2 Suites by Hilton West Sacramento met your expectations. We're pleased you enjoyed our cleanliness, our delicious breakfast, and the kind assistance of our team members. It's great to know our location provided a pleasing route for your run, as well as striking city views from your room. We're looking forward to welcoming you back for your fifth visit.

10/10 Sangat Bagus

Gloria

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 17 Apr 2024
Gloria, it's wonderful to hear that your stay at the Home2 Suites by Hilton West Sacramento met your expectations. We greatly appreciate your top rating and we're looking forward to welcoming you back the next time your travels bring you to West Sacramento.

2/10 Sangat Buruk

Patricia

Traveler bisnis
Disukai: Staf & layanan, fasilitas
My room smelled like Indian food.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Front Desk pada tanggal 25 Mar 2024
We thank you for the feedback, Patricia. We at Home2Suitesd apologize for the experience you had with your room and we will use this feedback to further better future guest's stays.

10/10 Sangat Bagus

Ayla

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 25 Mar 2024
Ayla, thank you for your rating! We're thrilled to know you enjoyed your stay at Home2 Suites by Hilton West Sacramento. We value your feedback and look forward to serving you again in the future.

8/10 Bagus

Bridgett

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 24 Mar 2024
Thank you for the 4-star rating, Bridgett!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Home2 Suites by Hilton West Sacramento. Thank you again for sharing!

10/10 Sangat Bagus

Shelley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Owen - Front Desk Lead pada tanggal 20 Mar 2024
Hi Shelley, thank you for staying with us. We hope to see you again next time!

10/10 Sangat Bagus

Malika

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed there for a three day volleyball tournament while we were fasting during Ramadan. We needed to eat at 5:30am and the staff, specially Tia, who was there in the night, was extremely helpful. Tia went out of her way to make us feel comfortable, got food ready for us in time and just over all was amazing. The hotel was clean and very comfortable and very quite. Highly recommend this place.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 19 Mar 2024
Malika, it's delightful to hear that your experience at Home2 Suites by Hilton West Sacramento was exceptional while participating in your volleyball tournament. It's encouraging to hear you found our team member, Tia, to be particularly accommodating during your stay. We greatly appreciate her for going above and beyond to ensure guest comfort. Your notes about the cleanliness, comfort, and tranquility of our hotel are heartening. Your recommendation speaks volumes about the quality of stay we offer. We're looking forward to welcoming you back!

6/10 Cukup Baik

Roxann, Firebaugh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The whole time we were there we never got breakfast. We went about 10 minutes after breakfast opened and there was nothing. Parking was limited too. Staff was fine and rooms were good.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 19 Mar 2024
Roxann, we appreciate you taking the time to share your experience. We regret to hear that our breakfast services did not meet your expectations and that you experienced inconvenience with parking. It's comforting to know that our team members and accommodations performed well. Your feedback is key in our striving to improve guest satisfaction. Thank you again, we hope to have the opportunity to better serve you in the future.

10/10 Sangat Bagus

Gloria

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 6 Apr 2024
Gloria, thank you for choosing to stay at the Home2 Suites by Hilton West Sacramento. We're thrilled to know you had a great experience with us. Your high rating speaks volume and we truly appreciate it. Looking forward to serving you again on your next visit!

10/10 Sangat Bagus

Gabriela

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 1 Apr 2024
Gabriela, the Home2 Suites by Hilton West Sacramento team greatly appreciates your top-rated Expedia review. It's wonderful to know you had such a positive experience with us and we are genuinely grateful. We eagerly anticipate your next visit!

10/10 Sangat Bagus

Maggie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 5 Mar 2024
Thank you for sharing, Maggie!At Home2 Suites by Hilton West Sacramento, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Sangat Bagus

Stanley, Visalia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and fresh
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 3 Mar 2024
Stanley, it's wonderful to hear your positive remarks regarding the cleanliness at Home2 Suites by Hilton West Sacramento. We spare no effort to ensure our suites are fresh for each guest. We hope to welcome you back soon!

8/10 Bagus

Andres

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 24 Feb 2024
We appreciate your lovely rating, Andres!The satisfaction of our guests is important to us so we can't wait to see you back again at Home2 Suites by Hilton West Sacramento soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

2/10 Sangat Buruk

Attiyyatul

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
If I can rate this hotel a zero I would. Unfortunately, I didn’t get the suite I reserved a month an ago because they were all booked, they just messed up on their end and didn’t want to say it. During check-in they gave me the wrong room and said I would need to pay extra to upgrade for a room I already booked and payed for. They changed my room and put me back in the same studio. It was a major inconvenience for me and my party, I asked to speak to the supervisor that was present sitting literally behind the desk but they were supposedly in a meeting at 10:00pm and notified me that the supervisor was going to contact me, no effort was made by the supervisor which was pretty disappointing. Overall the customer service was pretty dissatisfying.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 15 Mar 2024
Dear Attiyyatul,Thank you for taking the time to share your experience at our hotel. Please accept our sincere apologies for the inconveniences encountered. Please know that your feedback is important to us, will be shared with the team and will be used to improve and learn.

10/10 Sangat Bagus

Milena

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bee was so nice and welcoming when we checked in.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Owen - Front Desk Lead pada tanggal 19 Feb 2024
Thank you for the positive words, Milena. We look forward to you staying with us again.

10/10 Sangat Bagus

Savion

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything about the hotel was lovely!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 18 Feb 2024
Savion, it's delightful to hear about your enjoyable stay at Home2 Suites by Hilton West Sacramento! We're thrilled you found our hotel to be delightful in all aspects. We eagerly look forward to your return.