2/10 Sangat Buruk
Christine
Bepergian bersama teman
13 Jul 2025
Disappointing Experience – Poor Service
We were very disappointed with our recent stay. Our bathroom flooded, and it was clear from the swell of the door that this wasn’t the first time it had happened. We called the front desk, and while the staff member did come to check, he offered no real help. He said he’d see if another room was available but never followed up—we had to go back 30 minutes later to ask again, only to be told there were no rooms left.
Instead of offering assistance or sending housekeeping, he handed my husband towels and left us to clean up the mess ourselves. When I asked if he had a mop or broom since this clearly shouldn’t be our responsibility, he said he would check but again never returned.
Overall, the situation was handled poorly and left us feeling frustrated and disregarded. Basic customer service and accountability were sorely lacking.
Christine
Menginap 1 malam pada bulan Juli 2025