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"Great staff"

"Did nit use the Gym nor the work space."

"The front desk clerk amber was super rude called to let them know we would be arriving late I called at 10:30 she advised me that she canceled my room cause I didn’t arrive at 7pm we were on the road and had no cell service as soon as I got service I called and was super nice she was rude from the time she answered the phone told her my first name and she cut me off by saying yes Norman last name it’s been canceled I asked her if she still had rooms available or had sold out she said she has two left but by the time I get done calling booking and getting them to reinstate reservation she would be sold out I advised her i had insurance on booking and could call them later is she could just make a new reservation for me I’d give her my card info over the phone she told me no that I wasn’t listening to her and she wasn’t gonna book me another room it was canceled and that was that there was much more To the conversation with her rudeness I could continue to go on every time I tried to speak she would cut me off or yell over me at The end she hung up on my when I tried to call back she picked the phone up and hung it up I’m guessing they have caller id so I get my husband to call And she did the same thing to him I then get my friend and to call and ask if she could get a second room she told Her id she was as calling for me if I was The friend she wast gonna make the reservation then went on to tell us that the hotel had half The rooms shut down due to bed bugs. "

"This is my fourth time staying at the Roadway Inn in San Angelo in the past year and a half. We used to stay at another property (for over 10 years), but decided to give this one a chance. We are thankful we did! This time was our second time also being checked in by James. He has made a huge difference in our experience with this property. He has been courteous, attentive, accommodating, extremely professional, and kind. Smiling throughout our Check In process. My boyfriend is taller than average (6’9”) and we both not only travel a lot, but have leg and back issues so a room that is quiet, closer to the stairs is always welcomed. James always makes an effort to assist with our physical limitations. Every single time with a smile and passion for providing a Customer Service experience we appreciate and remember. Thank you James! The rooms are also very well taken care of, very spacious, and clean. The property is mostly quiet and accessible through a nearby exit, somehow central, with restaurants nearby. In short, this property has now become our favorite in San Angelo; due in part to our check in and check out experience to the point we now choose it every single time (over others), when we come visit. Thank you Roadway Inn and James, for genuinely caring about your guests experience. "

"The room was spotless and the staff was great!! We will definitely be back next year!"