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Ulasan untuk Deluxe Inn San Antonio

3 out of 5
Deluxe Inn San Antonio
6815 US Hwy 90 W, San Antonio, TX

Ulasan

4,0
Penilaian 10 - Sangat Bagus. 96 dari 1002 ulasan" "
Penilaian 8 - Bagus. 78 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 87 dari 1002 ulasan" "
Penilaian 4 - Buruk. 142 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 599 dari 1002 ulasan" "

3,6/10

Kebersihan

5,2/10

Staf & layanan

3,4/10

Fasilitas

3,4/10

Kondisi & fasilitas properti

4,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

CELESTE, celaya guanajuato

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Es un lugar tranquilo, hay un restaurante Denny’s a 2 minutos caminando y una gasolinera en la esquina. Cuando nos quedamos ningún día hubo internet, te decían que tenías que caminar para agarrarla pero cuando la agarrabas no tenía internet. La habitación siempre huele a humedad. El agua de la alberca es fría.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Mark

Menginap 1 malam pada bulan April 2024

8/10 Bagus

Maria Esperanza

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Buena relacion precio/servicio
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Shabbir

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I am just surprised which department approved this property for hospitality. Itvis totally mess 1. Floor carpet was very dirty. 2. Bed was broken, you even cant set on it. 3. TV was not working 4. Microwave was broken. 5. No iron in room. 6. Tub is broken and its patches was there and tabs are also in bad conditions 7. When you want to complain for this and pick up phone, phone was un attached and no wire. So with all these issues i dont think, this property shoud approved for any hospitality.
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Nicole

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I would first like to say that the staff was very nice and helpful. One thing I did NOT like was that they require you to pay an additional sixty dollars for a deposit. This information is Not listed ANYWHERE and at just over a hundred dollars a night, you might as well book a nicer hotel room like motel six . I Asked for a non smoking room and while the room didn't smell like smoke, there were cigarette burns in the sheets / bedding. The pillowcases were dirty, one had blood on it like if someone with bad acne used it last. There was mold in the bathroom, a hole in the tub, the shower curtain rod had been rehung so many times there was multiple holes in the wall and the shower curtain hung 3-4 inches AWAY from the tub so water went everywhere. They only give you half a roll of one ply toilet paper & The AC unit never got the room above 75 . The TV requires you to login with your own TV service , you don't get any channels, not even the news. The only plus is that it's not too noisy. But another con is that the balcony on the second story is cracked and leans like it's about to just fall off the building entirely.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Maria

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Did not stay, cancelled my stay. A/C was dirty, moldy, unsanitary, sheets were strained and looked dirty, carpet was filthy, shower and bath had rust and corrosion, no towels were provided, and no tp. Do not recommend.
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

ingrid

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Buena atención en recepción, pero la limpieza muy mala, nos salieron cucarachas en la habitación
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Juan

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
First room I was given was not ready. There were no sheets on either bed, or phone in the room to call and report the issue. I had to go to the office. Second room smelled awful, carpet was disgustingly dirty. Less than half toilet paper roll was in the bathroom ,no extra. 2 towels were on the counter that’s it! Curtains were not closing, had to do my best to close them. Also no phone in room. It was 10:30 when we got a knock on the door telling us they would charge a $1 a minute if we did not check out on time. Check out was at 11:00 am. I had to wait for a receipt of my stay so the secretary could take care of other people although I was there first. Never again!
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Jesus

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
.
Menginap 3 malam pada bulan Maret 2024

2/10 Sangat Buruk

Harris

Traveler bisnis
Property was very run down and shady. Signs says not safe to leave anything in vehicle. Two towels for 3 guests, no bath mat,
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Marcela

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No es nada como se ve en las fotos terrible desde qe entras a recepción
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

DAVID

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was by far the worst place you can stay at. Unprofessional staff, dirty amenities, non working toilets and showers. I should have checked the online reviews and not just Expedia. Please, for the safety of your loved ones, stay away.
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

Michelle

Faltaba shampoo y papel en el baño , se batalla para abril la puerte
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Big

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Paint peeling, carpet old and dirty, holes in blankes and sheets, holes in curtins, holes in celings and carpet. Electrical outlets didnt work and roaches around the fridge. I walked around the room after taking a shower and the bottoms of my feet turned black from the filth on the carpet. I will never stay here again
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Denesha

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
I loved it! great for the price
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Frances

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The staff is friendly but the facility is super scary at night. The locks are broken on the door and the handle when trying to get in needs to be messed with before going in. At night you can see the light from outside coming in through the door. I would not recommend this place it’s not a safe place
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Estela

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Strong smell of weed on the reception area, and inside of the room. Room in terrible condition, and was not ready (no towels).

4/10 Buruk

Juan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Liked the price, but over all not clean room or property & bad smell.
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Mrs.Victoria M

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
No complaints.... Just needed a place for over night stay. Mini Trip
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

mannar

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
When we parked our car there was a police officer in someone room. Also there was like drunk people came by to check if they have availability. We have kids and it’s very unsafe.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Luis

Bepergian dalam rombongan
Worst hotel stay ever . Do not let the photos mislead you . Curtains were stained , blankets with holes in them , faucet didnt work , huge gaps with the door , random screw holes all over the wall and furniture. This place being called "deluxe " is the biggest joke I've experienced
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Josme

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
So, according to the receptionist I had to pay cash for both booking and deposit due to the system to pay with a card not working. Never again staying in the place.
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Celeste

Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Patricio

Bepergian bersama teman, Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room smelled all night like weed. It was difficult to sleep and also only 2 pillows per bed. Had to ask for towels as there were none. It was not very pleasant.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

RAMON CORDERO

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No
Menginap 4 malam pada bulan Februari 2024

2/10 Sangat Buruk

Dana

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The conditions of this property and my accommodations were deplorable!!! I wish I could give this establishment NO stars. The front desk clerk at check in was pleasant. She told me she wanted to give me "a good room". If my room was a good one, I would've loved to see the others. I have pictures to prove it!!! Upon entering my room, there was a funky stench. Thank goodness I traveled with my sleep spray. What I thought was a caterpillar or insect crawling on the headboard turned out to be a false eyelash. The furniture was ripped, the carpet was stained. Housekeeping made the bed the first day and put a dirty spread with a big hole in it on the bed. She came back later to bring clean towels and I was able to ask her to change the bedspread. The sink was never cleaned, I wear makeup and dropped some face powder. Back to the false eyelash- I peeled it off the headboard and put it on a napkin on the dresser, it stayed there for the duration. What happened to housekeeping!!? The furniture is rundown and scratched and the elbow door hinge was broken. I put a chair behind the door every night. I'm sure you're reading this and asking WHY DIDN'T SHE LEAVE!!? I had already paid out the you-know-what for this trip; round-trip flight, rental car, and 3-nights hotel stay. Rates at other hotels in the area were double!!!

2/10 Sangat Buruk

Peter

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
there was foreign substances on the curtains that resembled semen, bugs in the room, and smelled strange- as well as holes in the walls. area looked unsafe and extremely noisy.
Menginap 2 malam pada bulan Februari 2024

4/10 Buruk

Hector

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Man, let me just say that the pics don’t do justice. We came for a funeral and ended up leaving the same day due to more family members joining us down there (we’re from Illinois). While the staff was very helpful and answered all our questions, the condition of the building and our room was not the best. Like I said, we didn’t stay there but unless you’re limited on funds and want something short term and cheap this is ideal for you. Just don’t b disappointed when you arrive
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

REBECCA LYNN

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cockroaches, Broken Furniture, Outlets missing, Door security latch missing, blood stains on carpet, stinks of stagnant water, required $60.00 cash deposit, are around is very very very ghetto, loud, literally sits on a freeway overpass. Advertises pool, but that's closed. Toilet is stained with dark brown. Tubs and walls are moldy and black! Bedding and towels are stained, ripped, not warm. Curtains have burn holes and are falling off. Most rooms are NOT HABITABLE as we looked into them. We asked to be moved because of the filth. It's a "nasty", dirty, disgusting place to stay. Expect nothing but yuck if you choose to book here. The owners DO NOT fix up the place. Unsafe. Lackland area around this Deluxe Inn formerly Days Inn) is very Unpleasant.

2/10 Sangat Buruk

Bobby

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was charged for two nights and paid in Cash but was locked out of my room after one night and the claimed I only paid for one night so I lost my $60 deposit as well so I bought another night hesitantly. There were used Condoms in the garbage next to the bed when I arrived. Room was in bad condition as well, it was like a traphouse or something.
Menginap 2 malam pada bulan Februari 2024

2/10 Sangat Buruk

Jerry

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Skip this one
t to our room there was no remote for the TV and something sticky on the carpet as well as cigarette burns in the covers (this is listed as a no smoking room). I asked for the remote and after a search, they said they had none. They asked if it was ok to switch rooms. This room did have a working TV remote but it also was quite dirty. When I went to check out the lady at the desk said checkout was at 9:00 I had never heard of an earliest check-out time.
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Suraj

Next time I don’t want to stay here.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 28 Jan 2024
Hi Suraj,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

10/10 Sangat Bagus

Alejandro

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 17 Jan 2024
Hi Alejandro,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 Cukup Baik

Erin

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The front desk employees were great! The rooms however were not as clean as pictured. The doors did not open properly and the bed sheets were covered in holes and stains. The cleaning staff knocked multiple times after we had told them we did not need services and that if they waited an hour we would be gone yet they knocked again right after. Overall for the price, this was to be expected.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 10 Jan 2024
Hi Erin,We sincerely apologize for the cleanliness issues you experienced. We take your comments seriously and will address these issues promptly to ensure improvements. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future and provide an improved experience.

2/10 Sangat Buruk

MARLON

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Sophia CSR pada tanggal 10 Jan 2024
Hi Marlon,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Sangat Bagus

Desean

Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 10 Jan 2024
Hi Desean,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

6/10 Cukup Baik

Victor Manuel

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Nunca hubo internet. No hicieron la limpieza en los días que estuvimos Creo que les ha ido algo mal con la gente porque muy desconfiados al momento del check out Había animalitos rastreros que salían en la noche, les falta fumigar más frecuentemente
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 10 Jan 2024
Hi Victor,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our concerned team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Sangat Buruk

Gladys Alicia

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible estancia en este lugar
Todo pésimo el cuarto tenía mal olor, súper sucio todo, no tiene wifi (según ellos ya no se usa), los colchones en pésimas condiciones al igual que las almohadas, todas las colchas quemadas por cigarro, los baños con hongo, súper sucio y la puerta a punto de caerse, el aire no servia, la alfombra daba asco de tan manchada que está, no tiene servicio de limpieza, nada que ver las fotos publicadas con la realidad, te piden un depósito de 60 dlls por habitación y tiene que ser en efectivo.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 10 Jan 2024
Hi Gladys,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Sangat Buruk

donald, bellville

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No hot water, the room looked like a crime scene. Filthy, smelly room, people yelling and playing loud music all night. Do not stay here.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 31 Jan 2024
Hi Donald,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

2/10 Sangat Buruk

Lucia

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 31 Des 2023
Hi Lucia,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 31 Des 2023
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 Cukup Baik

Cinthya

Bepergian bersama teman
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 29 Des 2023
Hi Cinthya,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

2/10 Sangat Buruk

Lupita

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sábanas,sucias, cucarachas,toallas en pésimas condiciones
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 24 Des 2023
Hi Lupita,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you will give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Sangat Buruk

Wilnelia

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Esta muy descuidada apesta y hay muchas cucarachas no parece un lugar seguro realmente no lo recomiendo el personaje mal fue muy amable lo único bueno limpieza 0 .
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 11 Des 2023
Hi Wilnelia,I apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Sangat Buruk

Pedro

Bepergian bersama teman, Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Habitacion sicia, descuidada, puerta dañada, trato del personal grosero, con cuotas no mencionadas en la app antes de reservar tambien que piden especificamente en efectivo, alrededores inseguros, en general pesimo lugar para ospedarse, quisiera un reembolso de mi dinero porque ni si quiera pase la noche ahi
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 11 Des 2023
Hi Pedro,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our cal. We will investigate your insecurities with our team to take corrective measures for your future visits. If you have any further problems regarding any issue, please call the property for the resolution.

2/10 Sangat Buruk

Salvador Alexis Juarez

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Todo está en malas condiciones, te condiciona a mantener todo en buen estado siendo que todo está dañado, no ponen rollo de papel higiénico tienes el que traer el tuyo, el personal de mostrador al parecer es el dueño después de decirle que la habitación estaba en mal estado porque yo no quería que me cargará algo al "deposito" solo me dijo que no me robara las toallas
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 11 Des 2023
Hi Salvador,Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
No regreso
No habia internet Habitaciones descuidadas La puerta del baño quebrada Mal olor La persona que te recibe y atiende de buena actitud pero el problema es el lugar por mas que el encargado trata de apoyar el lugar necesita mucho mantenimiento
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Sophia CSR pada tanggal 11 Des 2023
Dear Guest,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Sangat Buruk

Erica

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The most disgusting hotel
This is by far the worst hotel we EVER stayed at. Needed something fast and affordable for one night, daughter was performing for the Spurs game. Description was completely false as well as the photos of the rooms. Lady at the desk was rude. First room reeked of dog urine and was beyond disgusting. After being told they have NO refunds she agreed to give us a different room. JUST AS BAD IF NOT WORSE. Roaches everywhere! Stains, broken t.v., disgusting bathroom. Cigarette burns and stains all over the bedding. Dead roach on the pillow. Had less than an hour to get ready for the event so had no choice but to stay to get ready. Slept in the car when we returned to the hotel and there was no way we were going to have our two 7 year old daughters shower in that disgusting bath tub/shower.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 11 Des 2023
Hi Erica,Our team sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Sangat Buruk

Mary

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
They have no breakfast at all not even coffee used towels from the military base and bugs ROACHES in the room,burn holes on the blankets shower is falling apart drips onto the bathroom floor floors are stained horribly addicts hanging outside the door to the room I don’t want to even give it 1 star also have pictures to prove what I’m saying very disappointed and would not recommend this hotel to anyone
Tanggapan dari Sophia CSR pada tanggal 28 Nov 2023
Hi Mary,Our team sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Sangat Buruk

Karen

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Absolutely Not…
Initially requested a room with a walk-in shower for my disabled family members. Upon arrival, I was told none exist on the property. Reluctantly, I continued with check-in (despite the dirty reception wall). Got my key and walked to the room. Not only did the key not work, the door and ground were filthy! Imagine what the room looked like?? I immediately returned to the front desk and requested a refund. The lady said I’d have to contact hotels.com and they’d need to speak to the manager. We tried that for several days, and guess what…said manager was never available. I’m not sure who’s rating this property 3 stars, but I wouldn’t give it 1. This is a dump in every sense of the word and there’s a $60 cash deposit (which I’m sure would have been a struggle to get back had I stayed). Stay here at your own risk. Oh…and it’s next door to a gas station with questionable patrons. No thank you.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Sophia CSR pada tanggal 24 Nov 2023
Hi Karen,Our team sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for our guests. You will get your deposit amount in 7-8 business days. If you have any further problems regarding any issue, please call the property for the resolution.