Eksterior

Ulasan untuk La Quinta by Wyndham San Antonio by Frost Bank Center

2.5 out of 5

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 427 dari 1001 ulasan" "
Penilaian 8 - Bagus. 245 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 123 dari 1001 ulasan" "
Penilaian 4 - Buruk. 89 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 117 dari 1001 ulasan" "

7,8/10

Kebersihan

8,0/10

Staf & layanan

7,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Ruben

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good place
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 28 Mei 2024
Dear Ruben,Thank you for your feedback! We're glad to hear that you found our place good. We strive to provide a comfortable and enjoyable experience for all our guests. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Sangat Bagus

Lashawn

I love Maheeshs attitude! Very professional
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 27 Mei 2024
Dear Lashawn,Thank you for your kind words regarding Maheesh's professionalism! We're delighted to hear that you had a positive interaction with our team members. Providing excellent service is our priority, and we're grateful for your feedback. We'll be sure to recognize Maheesh for his outstanding attitude. We hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager

4/10 Buruk

Donnyel

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was a breeze. There was only one set of towels in the room, the Kleenex was just an empty box, the covers had small stains on them, there was a water stain on the ceiling. The hall way was really noisy at night. On a good note when I asked for more towels I was accommodated however I was told I had to wait until they were done in the dryer and had to go back later for them. Not the best experience. Front desk staff was polite.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 27 Mei 2024
Dear Donnyel,Thank you for taking the time to share your experience with our hotel. We will be sure to further look into your concerns and address any findings immediately. We strive every day to provide our guests with a superior guest experience. We apologize if we fell short of that goal. We hope you will visit again soon.Sincerely, Hotel Manager

4/10 Buruk

Jessica

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk staff refused to give us a couple extra pillows and a blanket for our children. Gave us 3 pillow cases to use as blankets. Refused to give us a refund when we cancelled our stay and found a new hotel for our stay. Totally unprofessional. Room was disgusting. Found used protection and male enhancement pills in the bed.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 22 Mei 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly important to us, and we sincerely apologize for any inconvenience caused by the service you received. We'll be addressing these issues immediately with our staff to ensure they are properly trained and equipped to handle guest requests with professionalism and courtesy. We understand the importance of cleanliness and comfort, and we're committed to maintaining the highest standards in both areas. Please accept our apologies and know that we'll do everything we can to make it right.Sincerely, Hotel Manager

4/10 Buruk

Vinita

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
There were several things. We only got one key card to share between two people. One person had to wait for the other to come back to the room so that they can get the one card to get back in the room. The tub is unsafe, my husband slipped and fell while taking a shower. Last there was not enough towels for two people.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 20 Mei 2024
Dear Vinita,Thank you for bringing these concerns to our attention. We apologize for the inconvenience with the key card, the safety issue with the tub, and the shortage of towels. Your feedback is valuable, and we will take immediate steps to address these issues to ensure a better experience for our guests. We hope you will visit again soon.Sincerely, Hotel Manager

10/10 Sangat Bagus

Martin

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy recomendable
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 20 Mei 2024
Dear Martin,Thank you for your recommendation! We're delighted to hear that you had a positive experience with us. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

4/10 Buruk

Manuel

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The inside room needs to be clean. The breakfast was ok always could be better. The outside are was pretty good and also the administration people
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 17 Mei 2024
Dear Manuel,Thank you for sharing your feedback. We're glad to hear that you found our outside area and administration staff to be satisfactory. However, we apologize for any cleanliness issues you encountered in the room and for the breakfast not meeting your expectations. Your comments will be addressed with our housekeeping and kitchen teams for improvement. We appreciate your input and hope to provide a better experience on your next visit.Sincerely, Hotel Manager

10/10 Sangat Bagus

Lilian

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was decent :)
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 16 Mei 2024
Dear Lilian,Thank you for your kind feedback. We're glad to hear your experience was decent. We look forward to welcoming you back and striving for an even better experience next time.Sincerely, Hotel Manager

10/10 Sangat Bagus

Lilian

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
everything was very nice, breakfast was incredible after not eating for 2 days
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager. pada tanggal 15 Mei 2024
Dear Guest,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Lilian

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
i think the best part about this place is the kind receptionists, they make up for everything else
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager. pada tanggal 15 Mei 2024
Dear Guest,Thank you for the review. We are thrilled to note that you found a nice staff service and everything was good. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Ciara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great, wasn't enough parking but that wasn't a big issue.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 14 Mei 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you had a great stay. We appreciate your understanding regarding the parking situation and will work on improving this aspect. We hope to welcome you back soon!Sincerely, Hotel Manager

4/10 Buruk

David

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Property not in the condition shown in the pictures. No towels in the room at all. When asked for towels, was told the laundry was closed for the day. They had to find towels from another room to be able to have towels for the night. Table night lamps in the room not working. There was smelly leftover food from another stay left in mini fridge, telephone not working, furniture handles were rusted, ac unit not cooling enough.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 13 Mei 2024
Dear David,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager

6/10 Cukup Baik

Ahmad

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The night shift reception very bad
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager pada tanggal 12 Mei 2024
Dear Guest,We apologize for the disappointing experience you had with our night shift reception. Providing excellent service is our priority, and we're sorry to hear that we fell short during your stay. Your feedback is valuable, and we will address this issue internally to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Cukup Baik

LASHONDRA

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 11 Mei 2024
Dear LASHONDRA,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Hotel Manager

10/10 Sangat Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager. pada tanggal 7 Mei 2024
Dear Stephen,Thank you for the review. I’m pleased you had a good experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Rodolfo

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was nice , breakfast was yummy
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 4 Mei 2024
Dear Guest,Thank you for the positive comments. We're delighted to hear that our staff was nice and that you enjoyed our yummy breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Manager.

10/10 Sangat Bagus

Rudy

Friendly staff clean room
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Manager. pada tanggal 3 Mei 2024
Dear Guest,Thank you for your kind review. We are glad to hear that you found our staff friendly and the room clean. We strive to ensure that our guests have a comfortable and enjoyable stay with us. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

8/10 Bagus

TERESA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was nice and accommodating. Good coffee available all day. Breakfast was better than most. We had our 2 dogs with us and it was quiet.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 30 Apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you had a pleasant experience during your stay with us. We're glad you found our staff accommodating, enjoyed the coffee and breakfast offerings, and appreciated the quiet atmosphere for your dogs. Your satisfaction is important to us, and we look forward to welcoming you and your furry friends back for another enjoyable stay.Sincerely, Hotel Manager

6/10 Cukup Baik

Maria

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Cleaning could improve (stained shower, funky smell in the bathroom)
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 29 Apr 2024
Dear Maria,Thank you for the review. We apologize for any inconvenience caused by the cleanliness issues you experienced, including the stained shower and funky smell in the bathroom. Cleanliness is of utmost importance to us, and we will address these concerns with our housekeeping team to ensure a higher standard of cleanliness in our rooms. We appreciate your feedback as it helps us identify areas for improvement. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Cukup Baik

Eric

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
The cleanliness is an issue. The staff at the desk did give us a refund when we checked out early. That was great. I do want to reward that. I believe the issue is the someone at a management level simply isn't insisting on cleaning the rooms like they should. I am used to staying at "County" style hotels when fishing and hunting, and this place was even too dirty for me.........
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 23 Apr 2024
Dear Eric,Thank you for the review. I am pleased that you had an overall good experience. But, we apologize that we let you down in some way. We’re involved in a continuous improvement process and will use your comments as we change and improve. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

8/10 Bagus

Jose

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beds are comfy, Flying J for semi truck parking walking distance. Breakfast was good. Receptionist very friendly. Cleaningness was ok.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 20 Apr 2024
Dear Jose,Thank you for the review. We are thrilled to hear that you had such a positive experience with our friendly staff, clean rooms, comfortable beds, and delicious breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Edgar

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 9 Mei 2024
Dear Edgar,Thank you so much for your perfect rating! We're delighted that you had an excellent experience during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to hosting you again!Sincerely, Hotel Manager

10/10 Sangat Bagus

Anthony

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 20 Apr 2024
Dear Anthony,Thank you for the feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Edgar

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 18 Apr 2024
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

6/10 Cukup Baik

Argueta

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan
At this hotel everything was great, customer service amazing. Only thing is that if you want to get robbed come to this place, I parked my loaded truck in the hotel’s parking lot and the next morning I check and I got robbed worth over $200 of items. The manager didn’t even try checking the cameras because u I don’t even think they have cameras outside in the parking lot. Come here if you want to get robbed!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 17 Apr 2024
Dear Guest,Thank you for writing the review. It's nice to see that you found good customer service and an overall good experience. We do greatly apologize for your stay not being up to your satisfaction. We will use your comments as we change and improve. We're sure we can go above and beyond for you next time. We value your presence and request you visit our property once again.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Melody

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Manager was very nice and accommodating no issues with check in, check out, my kids enjoyed the Texas waffles
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 15 Apr 2024
Dear Melody,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our manager to be friendly and accommodating, your kids enjoyed the Texas waffles. Providing exceptional customer service is our top priority, and we are thrilled that your check-in and check-out processes went smoothly. We look forward to welcoming you back in the future.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Carlos

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Easy check in
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 15 Apr 2024
Dear Carlos,Thank you for your kind review. We are thrilled to hear that your check-in process was easy and everything was good. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to having you with us again soon. Sincerely,Hotel Manager.

6/10 Cukup Baik

Margreth

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 15 Apr 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 Bagus

Lee

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very nice
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager pada tanggal 12 Apr 2024
Dear Lee,Thank you for your visit. We're delighted to hear that you had a very nice experience during your stay! Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything more we can do to make your next visit even better, please let us know. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Sangat Bagus

LASHONDRA

Disukai: Kebersihan, kondisi & fasilitas properti
Check in was easy. Hostess was very nice and helpful. The room was clean and comfortable.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 12 Apr 2024
Dear Guest,Thank you for your review of our hotel. We are glad to hear that your check-in experience was easy that the hostess was nice and helpful, your room was clean and comfortable. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Gabriel

Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager pada tanggal 1 Mei 2024
Dear Gabriel,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Sangat Bagus

Anamaria

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 10 Apr 2024
Dear Guest,Thank you for the feedback. I’m glad we could provide a nice room and great service. My commitment to excellence is unwavering, and I consistently go above and beyond to ensure that every customer receives exceptional service and an unforgettable experience. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Sandra

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liked everything
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Manager. pada tanggal 8 Apr 2024
Dear Guest,Thank you for your kind review. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Candace

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super quiet and clean. Close to interstate and easy to access.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 5 Apr 2024
Dear Candace,Thank you for your wonderful feedback! We're thrilled to hear that you had a quiet and clean stay with us. We're glad our convenient location near the interstate made your stay even more enjoyable. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 Bagus

Selen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice staff people, and helpful. The only thing I didn’t like was that inside the elevator is to hot.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 1 Apr 2024
Dear Guest,Thank you for your review! We're delighted to hear that our staff was very nice and helpful during your stay. We truly appreciate your feedback regarding the temperature inside the elevator. We apologize for any discomfort caused by the heat. We will address this issue promptly and work towards ensuring a more comfortable environment for our guests. Our assurance to you is this: Staying with us again will give you a great experience. Please give us the opportunity to serve you again.Sincerely, Hotel Manager.

8/10 Bagus

Luisa

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 20 Apr 2024
Dear Luisa,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

10/10 Sangat Bagus

Jesus Alberto Zamora

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente atención
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 1 Apr 2024
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Randall

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a good location to get on interstate and lots of amenities nearby.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 29 Mar 2024
Dear Guest,Thank you for the comments. We're thrilled to hear that you found our location to be convenient for accessing the interstate and that there were plenty of amenities nearby. It is our utmost pleasure to serve you and provide a memorable experience during your stay. We hope to see you again soon.Sincerely,Hotel Manager.

8/10 Bagus

Anne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice breakfast Not far to drive to big attractions in San Antonio
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 26 Mar 2024
Dear Anne,Thank you for your positive feedback regarding our breakfast and convenient location near San Antonio's attractions. We're delighted to hear that you enjoyed your stay with us. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back on your next visit to the area.Sincerely, Hotel Manager

8/10 Bagus

Edwin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 25 Mar 2024
Dear Edwin,Thank you for your kind review. We are happy to hear that you enjoyed your stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Erika

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a great experience room was clean service was friendly and there is a gas station walking distance from the hotel is about 15 minutes from downtown for the price I paid for the hotel I am very happy with the service I received will definitely stay there again in the future
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 25 Mar 2024
Dear Erika,Thank you for commenting. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with our friendly staff, clean rooms, and convenient location. We take great pride in serving guests well, and I’m glad we’re meeting and exceeding expectations. We hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager.

2/10 Sangat Buruk

Shawn

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
There was no toilet paper, the toilet was loose, the comforter was dirty. The AC was so loud we were not able to sleep. When I spoke with management, they said there was nothing they could do about the conditions of the room. Worst hotel stay, I would never recommend this hotel to anyone.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 25 Mar 2024
Dear Guest,Thank you for writing the review. Please accept our heartfelt apology for the negative experience due to the cleanliness and maintenance issues of amenities. You can be sure that we will use your comments as we change and improve. We do our best to meet guest needs and expectations. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Reginald

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff good breakfast
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 23 Mar 2024
Dear Guest,Thank you for the review. It's great to hear that you appreciated our friendly staff and enjoyed the good breakfast during your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Erik

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 22 Mar 2024
Dear Erik,Thank you for your feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future.Sincerely,Hotel Manager.

8/10 Bagus

brenda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Area was quiet and close by to AT&T center.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 20 Mar 2024
Dear Guest,Thank you for the comments. We are delighted to hear that you found the area quiet and conveniently close to the AT&T center. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Bagus

Preston

Disukai: Staf & layanan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 20 Mar 2024
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.

10/10 Sangat Bagus

Maria, Houston

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Manager. pada tanggal 20 Mar 2024
Dear Maria,Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We hope to see you again soon.Sincerely,Hotel Manager.

4/10 Buruk

Erica

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager. pada tanggal 20 Mar 2024
Dear Erica,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 Cukup Baik

Mariely

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Hotel Manager. pada tanggal 19 Mar 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. But, we regret if we let you down in any way. We shall definitely work on your observations.You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

6/10 Cukup Baik

vanedda

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Housekeeping didn’t clean room after our first night and we had to keep asking for towels. Hotel constantly placed holds on my account. Kept getting charged throughout stay.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Manager pada tanggal 17 Mar 2024
Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with housekeeping not cleaning your room and the challenges with obtaining towels. Additionally, we regret any frustration caused by the holds placed on your account and the charges during your stay. Your feedback is essential, and we will address these concerns with our team to ensure they are promptly resolved and prevent similar issues from occurring in the future.Sincerely, Hotel Manager