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Ulasan untuk Motel 6 San Antonio, TX - Northwest Medical Center

2 out of 5
Motel 6 San Antonio, TX - Northwest Medical Center
9400 Wurzbach Rd, San Antonio, TX

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 212 dari 1000 ulasan" "
Penilaian 8 - Bagus. 222 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 171 dari 1000 ulasan" "
Penilaian 4 - Buruk. 141 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 254 dari 1000 ulasan" "

6,0/10

Kebersihan

7,0/10

Staf & layanan

5,2/10

Fasilitas

5,8/10

Kondisi & fasilitas properti

5,4/10

Ramah lingkungan

Ulasan

8/10 Bagus

V.LaNeal

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was super helpful and accommodating!
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Larry

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a reservation for a room with a microwave and refrigerator. They didn't have any left when I checked in. So what is the point of a reservation? Bedsheets and towels had stains. One guest left right after checking in because there were bugs all over the beds. The smell of weed each time you walked outside. Large groups of people hanging out in the parking lot drinking and smoking during the evening into after midnight making noise. No cleaning or maid services. Had to go to HEB to get toilet paper and trash bags.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Nancy Y. pada tanggal 17 Apr 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Sangat Buruk

roberto carlos

Menginap 2 malam pada bulan April 2024
Tanggapan dari Management pada tanggal 30 Apr 2024
We are sorry to hear that your stay with us was unsatisfactory and we hope that you will give us the opportunity to make some corrections and we hope to see you again.

4/10 Buruk

Rosemary

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The bed hard lumpy and uncomfortable. The refrigerator leaked. And the air conditioner did not work.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Nancy Y. pada tanggal 17 Apr 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Sangat Buruk

Rafael

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The floor mats outside the room and the walkway were extremely dirty. The towels were older than my grandmother. Reception area is very dirty.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 23 Mar 2024
We are sorry to hear that you had some issues with your room and we hope that you will give us the opportunity to make some corrections and we hope to see you again.

10/10 Sangat Bagus

Conrado

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 18 Apr 2024
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

6/10 Cukup Baik

Rodger

Tidak Disukai: Kondisi & fasilitas properti
Cheap, comfortable, clean rooms , only thing is that it's dated but close enough to hospital to over look that
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 23 Mar 2024
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

8/10 Bagus

Francisco

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
En general estuvo bien
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Management pada tanggal 23 Mar 2024
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

10/10 Sangat Bagus

Laura, Edinburg

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Na
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Nancy Y. pada tanggal 20 Mar 2024
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Sangat Bagus

David

Good affordable hotel
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Nancy Y. pada tanggal 20 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Sangat Buruk

Jamie

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 14 Feb 2024
Sorry to hear that your stay with us was not satisfactory and we apologies for any inconveniences.

2/10 Sangat Buruk

Emilio

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 8 Feb 2024
We are very glad to hear that you were satisfied with your recent stay with us and we hope to see you again.

10/10 Sangat Bagus

Juan

Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
location
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Management pada tanggal 7 Feb 2024
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

6/10 Cukup Baik

Jose

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
There was hair on one towel. The bathroom faucet was not working well. Water splattered out and faucet handle could not be controlled. The floor was creaking.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 25 Jan 2024
We are sorry to hear that your stay with us was less than satisfactory and we apologize for any inconvenience that you may have experienced. We hope that you will give us the opportunity to improve your experience with us.

2/10 Sangat Buruk

Felicidad

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not good
Bed sheets had stains on them. Towels had stains on them. The bed had hairs like if someone had slept on it and they just made the bed and re rented the room. I had rented the room for two nights and i only stayed one, i prefered to lose my money rather than staying another night.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Brand Experience Team pada tanggal 9 Jan 2024
Hi Felicidad,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Sangat Buruk

Felicidad

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not comfortable
Bedsheets were stained. Towels smelled clean but they were all stained as well. Homeless lady kept yelling all night outside in the parking lot.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Management pada tanggal 5 Jan 2024
We are sorry to hear that your stay with us was unsatisfactory and we apologize for any inconvenience.

10/10 Sangat Bagus

Mireya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 26 Des 2023
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

6/10 Cukup Baik

Jensine

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 11 Des 2023
We're sorry to hear that you didn't enjoy your stay with us and we apologize for any inconvenience you may have experienced. We hope that you will give us the opportunity to improve your experience with us.

10/10 Sangat Bagus

Conrad

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Accessibility don't like the highway noise
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 5 Des 2023
We're are glad to hear that your stay with us was enjoyable, but we apologize for any inconveniences. We hope that you will come back soon.

6/10 Cukup Baik

Michael

Disukai: Staf & layanan
Close to everything. Room had a lot of roaches and other insects. I was told that they gave me the best room they have. I'd hate to see the other rooms, if that's the case
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 5 Des 2023
We're sorry to hear that you didn't enjoy your stay with us and we apologize for any inconvenience you may have experienced. We hope that you will give us the opportunity to improve your experience with us and come back soon.

10/10 Sangat Bagus

Conrad

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
What I liked the most was the staff did not hesitate when asked for certain items in the room. He was very friendly and helpful
Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 24 Nov 2023
We are very glad to see that your stay with us was satisfactory and we look forward to seeing you again.

10/10 Sangat Bagus

Oscar

Menginap 1 malam pada bulan November 2023
Tanggapan dari Management pada tanggal 24 Nov 2023
We are glad to hear that your stay with us was satisfactory and we hope to see you again soon.

2/10 Sangat Buruk

Andrea

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 4 Nov 2023
We are sorry to hear that you were not satisfied with your stay. Please feel free to reach out to us with any comments or corns that you might have.

2/10 Sangat Buruk

Viridiana

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 4 Nov 2023
We are sorry to hear that you were not satisfied with your stay. Please feel free to reach out to us with any comments or corns that you might have.

2/10 Sangat Buruk

Pedro V

Worst experience EVER!!!!!!! My room had a smart tv which requires internet obviously, the internet was SUPER SUPER SUPER Slow was not able to watch live tv or stream anything!!! The first room I was assigned had HORRIBLE Visible brown stains on the white sheets it was disgusting, the ac unit was missing the cover panel, the restroom door was cracked in multiple places…I’ve stayed here before with no problems but today was just HORRIBLE!!!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 30 Okt 2023
We are sorry to hear that you were not satisfied with your stay. Please feel free to reach out to us with any comments or concerns that you might have. Thanks

10/10 Sangat Bagus

Eduardo

Menginap 8 malam pada bulan Oktober 2023
Tanggapan dari Management pada tanggal 26 Okt 2023
Thank you, we appreciate and value our guests feedback. We hope yo see you again.

2/10 Sangat Buruk

Priscilla

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Staff was friendly but other than that I would not recommend. The room was dirty pillows had dirty marks all over them and the headboard was greasy and the ac didn’t work We ended up booking another room and stayed somewhere else in a safer area.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 9 Okt 2023
Thank you for your feedback and we apologize for any inconvenience you may have encountered.

6/10 Cukup Baik

FRANCISCO

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
sabanas sucias, polvo y personas drogadas en los alrededores, no vuelvo ahi
Tanggapan dari Manager pada tanggal 9 Okt 2023
Thank you for your feedback.

2/10 Sangat Buruk

Walter eric

Tidak Disukai: Staf & layanan, fasilitas
the front desk would not put calls through to the room
Menginap 1 malam pada bulan September 2023
Tanggapan dari Brand Experience Team pada tanggal 3 Okt 2023
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Bagus

Ronald

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Management pada tanggal 7 Okt 2023
Thank you for your review. We appreciate you taking the time to leave feedback and we value our guests opinions.Hope you have a wonderful day and we hope to you again.

10/10 Sangat Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kudos
Love staying here. Place is always clean and quiet.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Nancy Y. pada tanggal 18 Agu 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Cukup Baik

John

Menginap 1 malam pada bulan Juli 2023

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Had to be moved to another room limited WiFi spotty AC in the first room. Second room was not that much better other than the Wi-Fi connection, little to no AC throughout the night, TV was spotty. This is the first bad experience I've had at this location
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Brand Experience Team pada tanggal 9 Agu 2023
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Buruk

Francisco

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
You get what u pay for.
Terrible place. Beds are hard and uncomfortable. AC was not working properly. Restroom door was all chewed up, probably by a dog. Other guests had dogs which were making a lot of noise. Couldn't find ice machine.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Brand Experience Team pada tanggal 9 Agu 2023
Hi Francisco,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Bagus

Michelle

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Eileen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Freshly painted rooms, comfortable beds and pillows, frdge gets nice and cold, microwave worked good. 7 min drive to hospital, many restaurants to choose from close by. Only thing i would add is maybe a coffee maker in the room!
Menginap 4 malam pada bulan Juli 2023
Tanggapan dari Brand Experience Team pada tanggal 28 Jul 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J. #Team6

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dirty sheets
The bed had dirty sheets and there was a cockroach in the bathroom also the towels were dirty. Was literally there maybe 30 to 40 minutes tops debating on whether to go sleep in my vehicle cuz it was 4:00 in the morning. Not once laid in that bed due to the dirty sheets
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Brand Experience Team pada tanggal 28 Jul 2023
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Sangat Bagus

Eileen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

Eileen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juli 2023

4/10 Buruk

Keith

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Disappointed
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Brand Experience Team pada tanggal 12 Jul 2023
Hi Keith, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

6/10 Cukup Baik

Arturo

Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Minerva

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Dirty the sink very splashy
Menginap 1 malam pada bulan Juni 2023
Tanggapan dari Nancy Y. pada tanggal 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Sangat Bagus

Brenda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023

4/10 Buruk

Usman

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Smelly, dirty looked room and sheets. AC doesn’t cool, despite asking them to look into, they didn’t come or couldn’t do anything!
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Brand Experience Team pada tanggal 7 Jun 2023
Hi Usman,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ruby and Crew of Motel 6 9400 Wurzbach Rd. S.a. Tx
Richie here. I started out with the intentions of staying just one night. Because of the front desk Ruby and the cute white guy that works evening to graveyard shift, I stayed an extra two day. Thank you two for actually honoring The Hospitality part of your business !! They are the perfect Face and helpfulness to and for your brand.
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Brand Experience Team pada tanggal 16 Mei 2023
Hi Richard,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Sangat Bagus

leandra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Laid back comfortable
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Brand Experience Team pada tanggal 16 Mei 2023
Hi Leandra,Thank you for positively rating your stay!!Lilith#Team6

2/10 Sangat Buruk

Adela

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Roaches....
Menginap 1 malam pada bulan April 2023
Tanggapan dari Brand Experience Team pada tanggal 10 Mei 2023
Hi Adela,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

4/10 Buruk

Pedro

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
When I get to the room assigned to me the sheets and pillowcases on both beds we’re visibly stained GROSS, the beds were neatly made with very stained sheets & very visible cigarette burn holes…..the tv was not working at all, after a couple of hours of waiting the property manager came and I was moved to another room where my stay was finally pleasant. The property manager was Great!!! I have pictures of the sheets if need!!
Menginap 3 malam pada bulan April 2023
Tanggapan dari Brand Experience Team pada tanggal 10 Mei 2023
Hi Pedro,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Buruk

Abel P

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Inside of room had door damage on the bathroom door and a/c controls were damaged
Menginap 1 malam pada bulan April 2023
Tanggapan dari Nancy Y. pada tanggal 5 Mei 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Buruk

sherrel

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The stay was terrible. All nite I could feel springs from mattress. Sheets look like they were not changed. Upon walking in the floors were gross hadn’t been cleaned at all. We changed rooms due to first room not having refrigerator and floors filthy, the second room was even worse. Extremely loud music in parking lot half the nite from a lot of men partying.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Brand Experience Team pada tanggal 25 Apr 2023
Hi Sherrel,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6