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Ulasan untuk Residence Inn by Marriott San Antonio SeaWorld/Lackland

3 out of 5
Residence Inn by Marriott San Antonio SeaWorld/Lackland
2838 Cinema Ridge, San Antonio, TX

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 288 dari 515 ulasan" "
Penilaian 8 - Bagus. 146 dari 515 ulasan" "
Penilaian 6 - Cukup Baik. 40 dari 515 ulasan" "
Penilaian 4 - Buruk. 24 dari 515 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 515 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

7,8/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Sandra

Disukai: Staf & layanan, fasilitas
I wish the bathroom and kitchen could’ve been more sanitary
Menginap 5 malam pada bulan April 2024

6/10 Cukup Baik

fabiola

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
La habitación 210 está deteriorada y los colchones tienen mal olor
Menginap 4 malam pada bulan Maret 2024

8/10 Bagus

Jason

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room for large family.
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

LaShaun

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I booked and paid for a 2 bedroom. When I arrived the clerk asked if I recently booked the room because their were no more 2 bedrooms available. We ended up staying in 2 separate rooms.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Nancy Driggs, Bordentown

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was incredibly friendly and helpful. Great size rooms and clean!
Menginap 3 malam pada bulan Januari 2024

2/10 Sangat Buruk

sergio

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Mala experiencia.
La chapa de la hab q nos asignaron, no funcionaba. La recepcionista se negó a darnos otra habitación, hubo q esperar más de media hora hasta q llegó un técnico y abrió la chapa. Pedimos limpieza de la hab, nunca la hicieron. El desayuno termina 9:30 hrs, a las 9:00 ya no había casi nada y se negaron a resurtir. WC con fuga de agua. Gritos y risas en habitación contigua hasta la madrugada . Nadie puso orden.Nada recomendable.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Jae Hun

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Sreejith

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Booked for a two bedroom suite, but did not get the same. Instead provided 2 single bedroom suite.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

luis

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Ravi

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Mykesha

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing. Allowed us to church in early. Breakfast was great
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Sarah

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Leia

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Great place to stay
The general manager was very helpful as the AC had gone out before we arrived, they made arrangements for us to stay at a nearby hotel. AC ended up being fixed so we did stay at the Residence Inn. Everyone was so friendly & helpful during our stay.
Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Luis

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The people were outstanding and it was a nice quite weekend. The place was clean and our room was in excellent condition.
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Iqbal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We went for vacation from new york we really loved it the things is when you stay in this hotel you get a lot positive vibes its so good.
Menginap 3 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Kirenia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent!
Menginap 2 malam pada bulan Oktober 2023

4/10 Buruk

Matthew

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Uncomfortable
We had a two bedroom suite and the air-conditioning was not working and they would have someone to fix it. So we had to move to a 1 bedroom and the bed was awful. We complained about the bed and then we had to move again. We moved twice
Menginap 2 malam pada bulan Oktober 2023

4/10 Buruk

Anahi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Hubby works away and this was our meeting point, we wanted to sleep in late and just relax. When we first got there our room door was open. Then We did not get much sleep due to that the air started making loud noises at 7:00am that woke us up.. breakfast was ok but by 9:00am almost everything was out and not everything got restocked. Before leaving I informed the front desk of the air and the door and they where like “ok we will look into it”.. with that said we would not stay here again.
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

James

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
We were charged 4x by the hotel and 1x by Expedia so we were charged a total of 5x. We couldn’t do anything because of the issue. The manager at the time said that he was going to get Expedia to refund us and that they would refund as well, but we still didn’t get the refund from Expedia. The person who was working the desk when we checked out said that she would get the manager to call us but we haven’t heard anything from them. Also the elevator wasn’t working so we had to wait for someone to get the elevator to go down. Also we stayed in room 230 and the doors wouldn’t stay shut. We would close the door but as soon as the ac turned on the door would open and we had to get out of bed to close the door.
Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Diane

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

8/10 Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Everything was good except the elevator was broken on the first floor. You had to call the front desk clerk to access it from the ground floor. The staff was friendly and courteous even though they had to be interrupted to call the elevator repeatedly.
Menginap 3 malam pada bulan September 2023

8/10 Bagus

Carmen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
UP button out of order
Elevator UP button not working. It was annoying. But over all good stay.
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

ERIK

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great stay! 👍 👍
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

ely nora gonzalez

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Muy amplio el hotel el general. Las camas muy cómodas con sábanas y cobijas de excelente calidad. Y la cocina un plus.
Menginap 3 malam pada bulan Agustus 2023

8/10 Bagus

Melissa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel was conveniently located to many of the sites we were visiting. Lots of nearby restaurants and shopping and SeaWorld. Staff was very friendly upon check in. Overall a good value.
Menginap 2 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Megan

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Extra charges. Managers avoid calls
I booked a stay for my family at this hotel. We booked the 2 bedroom suite through hotels.com paid in full. Before we arrived the manager, Robert, called to inform us the air conditioner in that room wasn’t working and asked if two separate rooms would be ok. We agreed. The 22nd I noticed there was an additional charge for $330 pending from the hotel. I spoke to the person at front and she informed me she would get Robert to fix the charge. After we checked out, we noticed ANOTHER charge for 363.96. My husband has called and spoken to both managers (Robert and Albert) multiple times since our stay. He has sent them screenshots of our receipts and charges. They have promised him they will get this charge fixed. They still have not. Nor have they reached out to us. We were never informed there would be additional charges for the changes in accommodation that we did not request. I’ve tried calling multiple times and the person at the front always says the manager is not available. They’ve even gone as far as not answering when they recognize our numbers, but when we call from a different number they answer on the first ring.
Menginap 2 malam pada bulan Juli 2023

2/10 Sangat Buruk

helicia

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This hotel was the worst . When we checked into the room we noticed fixtures in the shower had been torn off the wall and instead of fixing it whomwver got them room ready just placed the items in the soap dish. I went and reported it with pictures to the desk clerk and she acted like she could'nt be bothered. None of the tv channels worked. Not even the local channels. The only good thing was that we were able to use our netflix account on the tvs for the kids. We also had a huge issue with getting towels .When we would ask for them they'd either say they had none available or they would give us 2 towels for 4 people. I definitely will not be booking at this hotel again.

10/10 Sangat Bagus

Paola

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Norma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great customer service
Menginap 1 malam pada bulan Juli 2023

8/10 Bagus

Lino

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
the only thing that ruined my experience was the smell of dead skunk in the last couple days of our stay
Menginap 6 malam pada bulan Juli 2023

10/10 Sangat Bagus

Xochitl

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff, the rooms are very spacious, and their breakfast is one of the best I’ve had from other hotels.
Menginap 4 malam pada bulan Juni 2023

6/10 Cukup Baik

Melissa

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
all good, just that the tv never worked
Menginap 1 malam pada bulan Juni 2023

10/10 Sangat Bagus

Sandra

Menginap 3 malam pada bulan Juni 2023

10/10 Sangat Bagus

Sandra

Menginap 5 malam pada bulan Juni 2023

6/10 Cukup Baik

DANIEL, Stanwood

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The property seems tired and worn. The size of the suite we stayed in was nice and the staff was friendly, but no tissues and 1/2 roll of TP was all that was provided. Underwhelmed and overpriced compared to other Marriott places i have stayed
Menginap 2 malam pada bulan April 2023

4/10 Buruk

Adriana

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Would not stay here again.
Menginap 1 malam pada bulan April 2023

8/10 Bagus

Hilda

Disukai: Staf & layanan, kondisi & fasilitas properti
San Antonio stay
The front desk clerk was super nice. Tried to make coffee but all the cups were dirty so I had to wash them. The breakfast was very busy but the eggs were cold.
Menginap 1 malam pada bulan April 2023

8/10 Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, fasilitas
Convenient location with breakfast. I wish there was a play area or playset for children. If they are not going to bring back the evening reception then an option for wine etc. nightly etc. We were disappointed the reception wasn't included as advertised by Expedia.
Menginap 8 malam pada bulan Maret 2023

2/10 Sangat Buruk

Jared

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kenyamanan kamar
I wouldn't even attempt to stay here again.
When we got to the hotel and checked in, I was not informed that I did not get the room that I booked that morning. It wasn't until i got to the room, that I found out it was a completely different room. I went down to talk to the front desk clerk and he said "Oh I forgot to tell you we sold out of your room." When I booked that room earlier in the morning, there were 3 reservations left. So, there should have been at least one room for my family and I. We were going to let it slide and talk to the manager in the morning about getting a portion of what we paid for the room back since it was a smaller room, but the room was dirty. There was some kind of sticky stain on one of the nights stands (definitely not a scratch in the wood). Fixtures were dirty, water stains in the ceiling. There was still trash from a previous guest in there. Significant mold in the cabinet underneath the sink. Someone elses hair in the drawers. At that point after only being in there for 10 minutes, we decided to cancel our stay. Ended up having to stay with a family member last minute. Terrible experience. In all my time using Hotels.com, this is the first bad experience I have had. The Hotels.com app wont even let me post the pictures.
Menginap 1 malam pada bulan Februari 2023

2/10 Sangat Buruk

Brenda

Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Yesenia

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Nice hotel with large rooms
Very nice hotel with nice big room. Check in was a breeze. Room could have been cleaner, shower had lots of hair on walls as of previous guest had a trim. The rest of the restroom was very dusty
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Irma

Menginap 1 malam pada bulan Februari 2023

8/10 Bagus

Senaida

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2023

2/10 Sangat Buruk

Heather, Dayton

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Police officer in parking lot at all times was scary wondered why they have to have police presence in the parking lot. We tried three different hotel rooms. All three of them. The air condition was broken. Finally they gave us a room that the AC worked. The front desk was unapologetic and sort of rude that we didn’t want to stay in a room without air condition. The hotel needs remodeling. I saw the same pieces of trash on the floor every day that I was there.

10/10 Sangat Bagus

Federico

Menginap 5 malam pada bulan Desember 2022

10/10 Sangat Bagus

Hector

Bepergian bersama keluarga
Disukai: Fasilitas, kondisi & fasilitas properti
Exelent

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Lovely facility with amazing staff!
Menginap 1 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Tamara

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great property friendly staff
Menginap 2 malam pada bulan September 2022

10/10 Sangat Bagus

Kyle

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We enjoyed our stay! It looks like they are slowly upgrading the property but our visit was peaceful. The kids enjoyed the pool and hot tub. Breakfast was self serve, which was nice and the staff was pleasant.
Menginap 1 malam pada bulan Juli 2022

10/10 Sangat Bagus

John

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great location, very clean and staff was very polite and professional.
Menginap 2 malam pada bulan Juni 2022