Area BBQ/piknik
Cek ketersediaan

Ulasan untuk Siegel Select San Antonio

2.5 out of 5
Siegel Select San Antonio
9350 Ih 10 W, San Antonio, TX

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 111 dari 373 ulasan" "
Penilaian 8 - Bagus. 111 dari 373 ulasan" "
Penilaian 6 - Cukup Baik. 61 dari 373 ulasan" "
Penilaian 4 - Buruk. 33 dari 373 ulasan" "
Penilaian 2 - Sangat Buruk. 57 dari 373 ulasan" "

7,6/10

Kebersihan

7,8/10

Staf & layanan

6,6/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

6,6/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Michelle

Menginap 1 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 24 Mei 2022
Thank you for your feedback. We will be addressing your concerns.

4/10 Buruk

Edgardo

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Sucio, mal cuidado y el servicio o es malo ya que no hacen linpieza de los cuartos y de los baños diario.NUNCA REGRESARÉ
Menginap 3 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 24 Mei 2022
Thank you for your feedback. We will be addressing your concerns.

10/10 Sangat Bagus

Samantha

Menginap 1 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 24 Mei 2022
Thank you for your feedback. We will be addressing your concerns.

2/10 Sangat Buruk

rachel

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Not good! I wish they would refund all my money
First they could not find my reservation 2nd they charge $250 deposit and only refund $230.. 3rd they also change $75 per fee 4th the hallways smell a lot like cigarettes. 5th there was dog pee all over 6th there was crumbs all over the stained couch. 7th the table was sticky and also had crumbs. 8th the toilet clogged with only toilet paper. 9th front desk doesn’t answer the phone. 10th everything is outdated!
Menginap 2 malam pada bulan April 2022
Tanggapan dari Management pada tanggal 24 Mei 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Bagus

Brian

Menginap 1 malam pada bulan Maret 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Brian, Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay. We hope to see you the next time your travels bring you to San Antonio.

10/10 Sangat Bagus

Krishna Kumar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Front desk
It was wonderful experience. Jason (front desk) was so helpful.
Menginap 3 malam pada bulan Maret 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Krishna, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. We are delighted to hear that Jason was a help to you. We appreciate you taking the time to provide feedback. We hope to see you the next time your travels bring you to San Antonio.

10/10 Sangat Bagus

Derrick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Great time. No issues. Friendly staff.
Menginap 3 malam pada bulan Maret 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Derrick, Thank you for taking the time to rate your stay at the Sonesta Simply Suites San Antonio. We are delighted to hear that you had a great time. We are happy that our staff was friendly. We appreciate you taking the time to provide feedback and will share your comments with the staff. We hope to see you the next time your travels bring you to San Antonio.

6/10 Cukup Baik

Jessica

Menginap 2 malam pada bulan Maret 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Jessica, Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

2/10 Sangat Buruk

Briana

Menginap 2 malam pada bulan Maret 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Briana, Thank you for rating your stay at the Sonesta Simply Suites San Antonio. We are sorry to see that your stay did not go well. We appreciate you taking the time to rate your stay.

10/10 Sangat Bagus

Adrianna

Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Adrianna, Thank you for rating your recent stay at the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay. We are delighted to see that your time at the hotel went well. We hope to see you the next time your travels bring you to San Antonio.

2/10 Sangat Buruk

Michael

Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Michael, Thank you for your rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

2/10 Sangat Buruk

Pedro

Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Pedro, Thank you for taking the time to rate your recent stay at the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay. We are sorry if you experienced any issues with your room or the hotel. Thank you again.

2/10 Sangat Buruk

romeo

NO RESPETAN RESERVACIONES
NO RESPETARON MI RESERVACION, OCUPARON MI HABITACION, ESTOY EN ESPERA DE MI DEVOLUCION
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Gloria Garcia Assistant General Manager pada tanggal 29 Mar 2022
Romeo, Thank you for taking the time to provide feedback about your recent stay at the Sonesta Simply Suites San Antonio. We are very sorry that there was an issue with your reservation. Please let us know if we can assist with getting your refund.

6/10 Cukup Baik

Christel

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Very basic hotel. Cleanliness could have been much better. Toilet had urine stains around the front base. Kitchen had 1 glass completely STUCK to the shelf and 2 water bottle caps visible in the garbage disposal. Bed was comfortable and it was a decent place to sleep. It served our purpose.
Menginap 2 malam pada bulan Januari 2022
Tanggapan dari Aimee Rouleau General Manager pada tanggal 29 Mar 2022
Christel, Thank you for your recent review of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to provide feedback. I am very sorry to hear that you had cleanliness issues with your room. I am delighted to hear that the bed was comfortable. As a teachable moment, I will share your feedback with the staff and work to correct the items highlighted. Thank you again for your comments.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

Christy

Menginap 1 malam pada bulan Januari 2022

10/10 Sangat Bagus

Victor M

Menginap 7 malam pada bulan Januari 2022

6/10 Cukup Baik

Gregory

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Me pidieron 250 $ de deposito y ya pasaron varios dias y no lo han devuelto
Menginap 1 malam pada bulan Januari 2022

2/10 Sangat Buruk

Abiel

Menginap 1 malam pada bulan Januari 2022

6/10 Cukup Baik

Jusitn

Menginap 3 malam pada bulan Desember 2021

2/10 Sangat Buruk

Oscar

Menginap 1 malam pada bulan Januari 2022

10/10 Sangat Bagus

Jesus

Menginap 2 malam pada bulan Januari 2022

8/10 Bagus

VANESSA

Menginap 3 malam pada bulan Desember 2021

8/10 Bagus

Erica

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice. But room service didn’t service us. Didn’t bring new clean towels the next day. Only half a roll of toilet paper in the room. Had to go get some from front office. Other than that it was okay. Clean.
Menginap 2 malam pada bulan Desember 2021

10/10 Sangat Bagus

Domingo

Menginap 1 malam pada bulan Januari 2022

2/10 Sangat Buruk

Andrew

Menginap 4 malam pada bulan Desember 2021

2/10 Sangat Buruk

Vidal

Menginap 5 malam pada bulan Desember 2021

2/10 Sangat Buruk

Melaura

Menginap 1 malam pada bulan Desember 2021

6/10 Cukup Baik

Katherine

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
So I will start with the bad and finish on the positive. The bad I had some stains on my white comforter on the first night, my room smelled smoky even though they don't allow smoking in the hotel rooms, my coffee mugs still had coffee stains in it and some of the kitchen appliances didn't look too clean, and to top it all off I saw 2 roaches in my room. Now personally I don't do insects period. Especially roaches. Now in all fairness I never complained to the staff so maybe they would've tried to make up for any of it but I didn't want to complain I just tried to fix things on my own. Now the good. The staff is soooo nice and accommodating and when I asked for new sheets and towels my first day they immediately provided them no problem. The price wasn't bad for the room. They try very hard to keep the common areas very clean I always saw someone cleaning. The room is very spacious and does have a lot of things you would need. It was also pretty quiet. I also like that the laundry was free. And the location seems good. I'm not too familiar with the area but it seemed like it was pretty close to everything. Only 15 -20 minutes to downtown. So there's lots of positives and some negatives about this place. Hopefully that helps someone else make a decision on moving in.
Menginap 6 malam pada bulan Desember 2021

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Mixed Feelings
We thought the suite itself was nice and clean and quite spacious. Bed was great and the shower was good. Staff was very friendly and nice. Outside the suite, however, it was a different story. The carpet in the stairs was filthy, the elevator did not smell good, and there were unsavory characters hanging outside at all hours of the day and night. We felt fairly unsafe.
Menginap 1 malam pada bulan Desember 2021

6/10 Cukup Baik

Jamie

Menginap 2 malam pada bulan Desember 2021

6/10 Cukup Baik

Tyler

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2021

8/10 Bagus

Liliana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Recomendable muy limpio todo
Menginap 1 malam pada bulan Desember 2021

2/10 Sangat Buruk

Raymon

Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Joseph

Menginap 5 malam pada bulan November 2021

8/10 Bagus

Mary

Menginap 6 malam pada bulan November 2021

2/10 Sangat Buruk

Jasmine

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I didn’t like that they had roaches coming from everywhere. My toilet over flooded the first night. Was trash.
Menginap 5 malam pada bulan November 2021

2/10 Sangat Buruk

Melissa Dixon

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Desperately needs updating
The hotel is in desperate need of updating. The pictures of the hotel vs real life are not even the same hotel.
Menginap 2 malam pada bulan November 2021

4/10 Buruk

Mario

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Poor cleaning
Menginap 2 malam pada bulan November 2021

4/10 Buruk

Matthew

Menginap 2 malam pada bulan November 2021

4/10 Buruk

Rey

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The structure is getting old. You can feel the sway of the building. They had no extra pillows now sheets available. Towels had hair balls from other people stuck in them. There was trash and hair on the bath floor from the last guest
Menginap 1 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
Rey, Thank you for your review of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to provide feedback about your stay. I am sorry that you had issues with the building as well as linens. As a teachable moment, I have shared your review with the hotel staff. Thank you again for letting us know about your stay.

8/10 Bagus

Albert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
Albert, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

2/10 Sangat Buruk

Jesus

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
My wife and I decided to stay here for the night. As soon as we walked in the room and turned on the light we saw roaches. More were under sink as well. Not what you expect when you pay for a hotel room. Also hotel staff came to wake us at 11:00am to tell us check out was at 11:00am when it clearly says 12:00pm on their door. I called office right away and they said they would let us stay until 12:00pm. They need to get that cleared up! But more important is that they get rid of the roaches because nobody wants to see that when they get in the room. I would not recommend this hotel and will definitely not stay here again.
Photo of bottom of sink, roaches are in back corner. See close up on other picture.
Check out time says 12:00pm, not 11:00am.
close up of roaches in corner under sink.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
Jesus, Thank you for your review of the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to provide feedback regarding your stay. I am very sorry that you experienced issues with your room as well as check out times. As a teachable moment, I have shared your comments with the staff. Thank you again for your feedback.

2/10 Sangat Buruk

Caleb

Menginap 2 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
Caleb, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. I am very sorry that your stay was not pleasant. I appreciate you taking the time to rate your stay.

10/10 Sangat Bagus

JoAnn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Loved it
Perfect. I didn’t stay for breakfast. Newer place loved the decor. Clean and didn’t smell.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
JoAnn, Thank you for your recent review of the Sonesta Simply Suites San Antonio. We are delighted to hear that your stay was perfect and the hotel was clean and did not smell. We appreciate you taking the time to share your feedback. We hope to see you the next time your travels bring you to San Antonio.

6/10 Cukup Baik

Robert

Menginap 1 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
Robert, Thank you for your recent rating of the Sonesta Simply Suites San Antonio. We appreciate you taking the time to rate your stay.

8/10 Bagus

Cecilia

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Esta muy cómodo, area tranquila con refrigerador muy grande y cocineta en la habitacion
Menginap 1 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
Cecilia, Thank you for your recent review of the Sonesta Simply Suites San Antonio. We are delighted to hear that you enjoyed the size of the room. We hope to see you during your future travels to San Antonio.

10/10 Sangat Bagus

Diana

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was quite roomy and comfortable. The decor was very nice.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau pada tanggal 9 Nov 2021
Diana, Thank you for your review of the Sonesta Simply Suites San Antonio Northwest. We appreciate you taking the time to rate your stay. We are delighted to hear that the room was quiet and comfortable. We hope to see you the next time your travels bring you to San Antonio.

4/10 Buruk

Everardo

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Parking lot is very dark. People parked where they shouldn’t be parked. Inside the hotel carpets were very dirty. Smelled like old buildings.
Menginap 1 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau pada tanggal 9 Nov 2021
Everado, Thank you for taking the time to review you recent stay at the Sonesta Simply Suites San Antonio. We are very sorry that the parking lot was dark and there were cars parked where they were not supposed to be. We appreciate you sharing your feedback and will work hard to correct these issues.

10/10 Sangat Bagus

Crystal

Menginap 2 malam pada bulan November 2021
Tanggapan dari Aimee Rouleau General Manager pada tanggal 28 Des 2021
Crystal, Thank you for your recent rating of the Sonesta Simply Suites San Antonio Northwest. We hope to see you the next time your travels bring you to San Antonio.