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Ulasan untuk Hampton Inn & Suites San Clemente

2.5 out of 5
Hampton Inn & Suites San Clemente
2481 S El Camino Real, San Clemente, CA

Ulasan

8,8

Sangat Bagus

Penilaian 10 - Sangat Bagus. 561 dari 1000 ulasan" "
Penilaian 8 - Bagus. 276 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 93 dari 1000 ulasan" "
Penilaian 4 - Buruk. 50 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 20 dari 1000 ulasan" "

9,0/10

Kebersihan

9,2/10

Staf & layanan

8,6/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Samantha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Truc

Traveler bisnis
My flight was cancelled due to severe weather in Houston , both Expedia and Hilton didn’t help me and continue to charge me full price , I ask for the next day stay and Expedia told me to book a new room and zero discount and zero credit for the hotel cancel. No mercy from Hilton or Expedia
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Joseph

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
This was our second stay we really enjoyed the 1st time. This one both TV's didn't work due to connection it was sporadic and finally worked on 3rd day, no hot water for 2 days.
Menginap 3 malam pada bulan April 2024

4/10 Buruk

Anne

Menginap 6 malam pada bulan April 2024

8/10 Bagus

Alfred, La Habra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Tracy

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The staff was super friendly, but our room on the 3rd floor (which we were told was one of the best rooms they had lol) was hot one minute and cold the next and then extremely hot and then cold, so maintenance came, but it took forever and multiple calls. The shower was falling apart and making a whistle noise whenever we showered. The spa was not working, but you only found out when you attempted to go in, there was zero signage, the outside pool area was dirty and the furniture has bird poop on it.
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Michael

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Paper thin walls. HVAC system did not work at all. Room was hot with no windows to open. The front desk was absolutely no help and unwilling to fix the issue.
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Brandi

Bepergian bersama teman
Disukai: Staf & layanan
It was okay for the price
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Brittany

Menginap 2 malam pada bulan April 2024

8/10 Bagus

Daisy

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Giselle was the receptionist when we checked in. She was on the phone helping a customer for about 13 minutes. Because I was tired from a long trip, I decided to sit down, when there was another customer that already checked in and needed some coffee. Instead of helping me which got there first, she started helping the male customer came after me, and took the coffee sachet he needed. When my turn came, she did not apologize for letting my family waited for about 20 minutes. The hotel needs to train the receptionist a better manner. Definitely, Giselle was not a good rep for the hotel.
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

concepcion hernandez

Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Maret 2024

2/10 Sangat Buruk

Tara

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
BED BUGS. Plus lots of issues. The hot tub doesn’t work, the HOT WATER for showering didn’t work. The beds had black odd specks. Most likely bed bugs. They advertise an ocean view, it’s a highway. After all this, they offered a $35 refund. A joke. The staff especially the manager shouldn’t be employed anywhere not even a gas station. There was a very strong smell of rotten eggs due to a gas leak. And of course also no heat. And again they thought $35 was sufficient. The total for one night was $140. Horrible ghetto property.

6/10 Cukup Baik

Jacqueline

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Very noisy hotel is older and could use a refresh
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Robert

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Thermostat was broken stayed a 85 degree room. They refused to change room or refund month, no managers on duty
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Cindy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was located just off the freeway so there was quite a bit of traffic noise, but the receptionist quickly found a different room that was much quieter.
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Patrick

I have stayed at this property for over 2 years (at least 3-4x) and was shocked, disappointed and angered by the addition of a new $18 parking fee. This was not advertised in advance and essentially is an 15 percent up charge. I am most likely going to look elsewhere in the future.
Menginap 1 malam pada bulan Maret 2024

4/10 Buruk

Robert

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan
First Toilet did work so changed rooms, second room toilet did stop running. requsted another room they refused becuase we booked through Expedia
Menginap 8 malam pada bulan Februari 2024

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Afternoon staff and day staff were friendly and helpful. Thanks so much 👏
Menginap 2 malam pada bulan Februari 2024

6/10 Cukup Baik

Casey

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
The hotel didn't have our room ready when we checked in so they put our family is a smaller room with the promise we could move into the correct room the next day. The next day came and they still didn't let us move to the right room. I guess reservations don't matter much at this hotel. Finally after a call to the manager we were able to have the correct room for our last night. The hotel was conveniently located for our needs and the girl working at the front desk in the evenings was very polite, but I wouldn't stay at this hotel again.
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Jhoann, Tracy

Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Michael

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Was not informed
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Guest Service Team pada tanggal 18 Feb 2024
Hi Michael, Thank you for taking the time to leave your feedback regarding your most recent stay at Hampton Inn & Suites San Clemente. We are happy to hear you enjoyed your stay, and would love to hear what we can improve upon to ensure our guests are better informed in the future. Thank you again for your valuable feedback, we look forward to hosting your next visit soon! - Sincerely, Guest Service Team

6/10 Cukup Baik

Eric

Disukai: Staf & layanan
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Robert

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient, clean, affordable
Menginap 1 malam pada bulan Januari 2024

6/10 Cukup Baik

Maria

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan
My experience. Not fun going to take a shower with just water. They didn’t have soap. Shampoo. Or conditioner. When we got a hotel is because we want to relax. Not want to go ask for that very simple stuff
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Kevin, San Diego

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Berna

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was pleasant
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Denis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All good except I wasn’t used to paying for parking
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

Linda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The ataff was very kind and helpful
Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Stephen

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Liliana

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wedding stay
Room was bigger than expected, very comfortable and great location. We went for a wedding and the venue is right next door, so this was perfect.
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Would not stay here again
The hotel needs an upgrade. Furniture is old, tattered armrest covers on the chair. Old sofa, carpeting. They are the only hotel along this street that charges $18 for parking. When I asked to speak to a supervisor about this charge, they never appeared. They clean every other day, I guess? This was also never explained. the breakfast is all plastic, throw-away stuff. No drinking glasses in the room, only paper cups. This is more on the level of a budget hotel.
Menginap 4 malam pada bulan Desember 2023

4/10 Buruk

Xiang

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is very close to I5 freeway and very noise, old building, make it hard to sleep at night. Checking in experience is poor, staff said original room booking is not available and asked us to make a change. Later they fixed this issue. There’s additional parking charge $18 unexpected , which was not mentioned during booking.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

frank

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Rooms facing the freeway is noisy, also parking now cost $18 a day and that wasn’t disclose. Not a lot of space for dogs to relieve themselves.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Chris

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Julie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Larry

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Watch for hidden charges
I did not appreciate the 18.00 parking charge added to my bill. This was not mentioned in the hotel info when I made my reservations. All that is is a hidden room charge. Will not stay at this location again.
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Kacie, WESTMINSTER

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really like the room with separate door for the bedroom & the living room area. I also like the separate bathroom with the sink. The only thing that I didn’t like was the daily parking fee. We were not aware of this fee when booking.
Menginap 3 malam pada bulan Desember 2023

4/10 Buruk

Chris

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room has a smell like stanky old carpet and moldy cleaner. The carpet is quite old and dated. Gold and red and orange busy pattern like a Vegas casino. The room is large and the furniture is quite old and dark. The bed was comfortable and decent. The tv didn’t work to watch from bed but the tv in the sitting area did work. Yes, two televisions. The staff was extremely nice and helpful. Great employees !
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Bill

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

8/10 Bagus

HYUNWOO

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Iva

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Conveniently located by highway. Some good dining waking distance. Clean property. Very friendly front desk person.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Paula

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best weekend getaway for my family, for a family of 5 it felt super spacious. It was nice having a living room area and 2 bedroom on one side. The couch was a pull on couch bed so that was a nice touch ! Their also a bunch of convenient restaurants and groceries stores near by. They also have a mini fridge and microwave which is nice to keep snacks in. Overall, the stay was amazing!
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Terah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great area, nice staff, pretty views
Menginap 3 malam pada bulan November 2023

4/10 Buruk

Kent

Menginap 3 malam pada bulan November 2023

10/10 Sangat Bagus

Douglas

Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Ianthe

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Ice machine in hallway right next to our room. Left my favorite sweatshirt in room went back and it was taken waited over 15 mins to have them check with house keeping they claim it wasn’t there. And I know it was so don’t trust house keeping
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Michelle

Menginap 2 malam pada bulan Oktober 2023