2/10 Sangat Buruk
Kristen
Bepergian bersama keluarga
18 Des 2025
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Do not recommend staying here.
The continental breakfast is no longer available- one of the reasons we had booked here. We were never notified of that change. Also is still being advertised on the main road sign .
Had also requested a ground level room and roll away bed at the time of booking months prior (due to a mobility issue with a family member)
We were told at check they would see if a ground level would be available. Got our room , but the door would not open - seemed as though it was locked from the inside or something. Had to go back to desk again get new keys , and try another room- no apologies or acknowledgment that this was an issue.
Requested a roll away bed that we would pay for . We were then told “ oh we don’t do that in two Queen bed rooms “ . We tried many times asking for the extra bed and got the biggest run around from staff and managers . The basically refused and would not help at all - worst customer service.
The pool is small and freezing - also when asked at front if there were towels available, the response was “I don’t know maybe some outside “.
Room was out dated, bathroom did not look cleaned properly, stains on ceiling. Screw on the floor , large space under main door.
Kristen
Menginap 1 malam pada bulan November 2025