4/10 Buruk
Marissa
20 Agu 2025
Disukai: Kebersihan, kondisi & fasilitas properti
I rarely write reviews, but my experience at Kona Kai Resort San Diego was disappointing and misleading.
I booked a Bayview Junior Suite King months in advance, expecting the waterfront views and layout shown in the photos. What I got instead was a completely different room — different furniture, layout, and a parking lot view. The front desk even admitted the room didn’t match what was advertised.
At over $400 a night, that’s unacceptable. After pushing back, they finally offered the correct room — but not until the next day. We had to cancel our anniversary plans just to pack, wait, and switch rooms.
This wasn’t just about aesthetics — it was about getting what we paid for. I hope management does the right thing and refunds us for the first night. A resort advertising itself as luxury shouldn’t leave guests feeling deceived.
Marissa
Menginap 2 malam pada bulan Agustus 2025
