8/10 Bagus
Tasha
Bepergian bersama keluarga
17 Agu 2025
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our stay started out well with a very attentive, kind woman at the front desk. I reserved a room with a fire pit, but for some reason she did not have me in that room. Because there was one available, she made the room change (from the main tower to a ground floor room with a fire pit). She kept saying things like, "Are you sure you don't want to stay in the tower?" or, "If there is any problem let me know and a room change can be done." Just after entering our room, we noticed the joining room door was unlocked. It locks from the other side, so it required a key. Furthermore, it appeared that I could unlock the neighboring door. Security came with a key to lock the door and insisted all was well. By that time, we checked out the patio area. It was GREAT! But, the lock on the sliding door was broken. Literally, screws were coming out. So I called the kind woman at the front desk and she changed our room to the tower area. Our room was great...and quite a bit more updated than our ground floor room with the fire pit and faulty door locks. Our stay ended up being great.
Tasha
Menginap 1 malam pada bulan Agustus 2025
