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Reviews of King George Hotel

3 out of 5
King George Hotel
334 Mason Street, San Francisco, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 816 out of 1542 reviews" "
Rating 8 - Good. 393 out of 1542 reviews" "
Rating 6 - Okay. 183 out of 1542 reviews" "
Rating 4 - Poor. 80 out of 1542 reviews" "
Rating 2 - Terrible. 70 out of 1542 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from KGH Team on 17 May 2024
Dear Guest,Thank you for your feedback. Have a great day!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from KGH Team on 16 May 2024
Dear Guest,Thank you so much for your feedback.We look forward to welcome you back soon. Have a great day!

4/10 Poor

cody

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a very spacious space. Better and larger rooms for the same price elsewhere in the city
Stayed 1 night in May 2024
Response from King George Front desk on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from KGH Team on 16 May 2024
Dear Guest,Thank you so much for staying with us and thanks for your feedback. We look forward to welcoming you back soon.

10/10 Excellent

Sona

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and polite staff
Stayed 1 night in May 2024
Response from King George Front desk on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Kiran

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in a not so desirable neighborhood. From the outside property looks well kept . However once you enter the building u will notice its not well maintained. We spent two nights there and the room was awful. From entering the room , the light switch which also controls the fan was not working as expected. The bed sheet seemed to have a cigarette burn , which i found out later a big stray fluff. The pillow case had a blood stain . Room is super small and bathroom even smaller. Wallpaper peeling off and the door handle came off. My wife was stranded in there for a while . Bailed her out by opening door from outside. There was rust everywhere and the shower control was broken. Awful bathroom. The elevator ( only had one ) was old and took ages to come . Constantly full of people so took a while to get down from 4th floor . Decided to walk down the stairs - a big mistake as they are super narrow and windy. Be very careful. Checkin front desk staff could not be bothered. I would highly recommend paying a little extra and stay at the Marriot/ Hyatt class of hotel . I learned my lesson and want to let other people know of my bad experiences. .
Stayed 2 nights in May 2024
Response from King George Front desk on 14 May 2024
Thank you for your feedback and we are sorry to hear that you did not enjoy your stay with us. We wish you would have stopped by the front desk and told us about these issues so we could offer you a better room. I will pass this on to my team so we can resolve these issues.Thanks again for being with us

8/10 Good

Sasko

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I always rate hotels by the bathroom/shower condition. This was below my standards- limited hot water, old tiles...just not for me.
Stayed 3 nights in Mar 2024
Response from King George Front desk on 14 May 2024
Thank you for feedback and thank you for staying with us. We hope to see you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from King George Front Desk on 13 May 2024
Thank you for staying with us

8/10 Good

ye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It located in the center of SF. Very convenient. Room was clean and staff was helpful. Only thing needs improvement to have an extra blanket in room. We asked an extra blanket because the blanket on bed was too thin.
Stayed 2 nights in May 2024
Response from King George Front Desk on 11 May 2024
Thank you for staying with us and thank you for your feedback.

8/10 Good

Masayuki

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Starting breakfast was late.
Stayed 1 night in May 2024
Response from King George Front Desk on 9 May 2024
Thank you for saying with us and thank you for your feedback.

10/10 Excellent

ashley kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! staff is also very nice, i loved the decor!
Stayed 3 nights in Apr 2024
Response from King George Hotel on 9 May 2024
Thank you for the compliments! It was a pleasure having you with us

8/10 Good

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it says Boutique hotel, it was “cute”, well kept but the room was small. It was fine cause all we needed was a bed and shower. It would’ve been nice if breakfast was served a bit longer. Staff was very friendly and helpful.
Stayed 1 night in May 2024
Response from KGH Team on 7 May 2024
Sear Ramiro, Thank you for your staying with us! It was a pleasure having you at the King George Hotel, and we are happy to know that our staff took good care of you.We'll be happy to share your feedback with our maintenance team :)

8/10 Good

Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Manager was Awesome .
Stayed 1 night in Apr 2024
Response from KGH Team on 7 May 2024
Thank you for your kind comments! It was a real pleasure assisting you, looking forward to your next visit

4/10 Poor

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The water did not work and would cut out while showering. The heat also did not work. We notified the front desk about both issues and neither issue was fixed. The heater actually started shooting out water while the sink was not working which was kind of funny.
Stayed 2 nights in May 2024
Response from KGH Team on 7 May 2024
Thank you for providing your valuable feedback! We apologize for the inconvenience and your comments will be addressed with our maintenance team

10/10 Excellent

LOUISE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in May 2024
Response from King George Front Desk on 6 May 2024
Thank you for your feedback, we hope to see you again soon.

8/10 Good

Nadine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from KGH Team on 7 May 2024
Thank you for the stars!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The main floor communal areas are super cute. Very small rooms and a tiny staircase with one elevator so lucky we were only on the third floor. But the bed was super comfortable and the staff were excellent. Very good place for price. Would stay again.
Stayed 4 nights in Apr 2024
Response from King George Front Desk on 6 May 2024
Thank you for your feedback, we hope to see you again soon.

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an old, established building which offers clean, comfortable beds and bathrooms and a comfortable reception area. Lots of eating places nearby. As in most busy cities, quite noisy outside, but quiet on 9th floor. Service from Vivian on reception was outstanding.
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 2 May 2024
Thank you for your feedback & thank you for staying us us.

6/10 Okay

Masayuki

Liked: Cleanliness
At the check in , he requested charge $10 for breakfast and amenity’s. But It should note with Expedia.
Stayed 1 night in May 2024
Response from King George Front Desk on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thlaythla

Liked: Staff & service, property conditions & facilities
Homeless everywhere, dirty and noisy at night
Stayed 2 nights in Apr 2024
Response from King George Front Desk on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Evans

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from King George Front Desk on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Xiaochen, Gainesville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed one night but the hotel charged me two nights’ resort fee. I think it’s unreasonable
Stayed 2 nights in Apr 2024
Response from King George Hotel on 30 Apr 2024
Dear Guest, We regret to know that your stay was shortened, however, the charges were posted accordingly.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a convenient location for the purpose of my trip to San Francisco. Within walking distance of the various places I wanted and need to visit. Will stay again when the time comes.
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 29 Apr 2024
Thank you for your feedback, we hope to see you again soon.

8/10 Good

John

Stayed 1 night in Apr 2024
Response from KGH Team on 17 May 2024
Dear Guest,Thank you so much for staying with. We look forward to welcoming you back soon.

8/10 Good

laura l

Travelled with group
Liked: Cleanliness, staff & service
The elevator was broken and a lot of the amenities were not available because they were remodeling, but the staff was amazing. And the rooms were comfortable
Stayed 4 nights in Apr 2024
Response from King George Front Desk on 28 Apr 2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from King George Front Desk on 28 Apr 2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Ericka

Stayed 1 night in Apr 2024
Response from KHG Team on 16 May 2024
Dear Guest,Thank you so much for your feedback. We really appreciate!

10/10 Excellent

Michael George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for four nights. I had a great stay, and I would definitely stay here again. I had a very early flight and arrived earlier than check-in. I was helped by Vivian. She was able to get me into a room a bit earlier. She is an absolute gem! Super kind and friendly. Every single staff member in this hotel is super friendly. It's an older building, but everything inside has been nicely renovated. The room was sweet and had everything you could need. The neighborhood is perfectly fine; right downstairs are a bunch of diners, shops, and, honestly, everything you would need. Go 5 blocks in one direction; it could get a bit sketchy; however, 2 blocks away are Starbucks, Nordstrom, Macy's, and a mini-Times Square, if you will. I traveled solo, and I felt completely safe walking around. Overall, it was a great stay and experience, and I would recommend this hotel.
Stayed 4 nights in Apr 2024
Response from King George Front Desk on 28 Apr 2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room, rather smallish but nice.
Stayed 3 nights in Apr 2024
Response from King George Hotel on 23 Apr 2024
Thank you for the stars! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

Chris

Travelled with family
The staff were very helpful.
Stayed 5 nights in Apr 2024
Response from King George Hotel on 23 Apr 2024
Thank you for the comments! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

10/10 Excellent

isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern and affordable. The staff was very friendly.
Stayed 3 nights in Apr 2024
Response from King George Hotel on 23 Apr 2024
Thank you for sharing the highlights of your stay! We very much look forward to the opportunity to welcome you back to the King George Hotel during your next visit to the Bay!

4/10 Poor

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator wasn’t working, and they didn’t tell me after until after I had checked in. I had a bad knee, and it was very hard to get up the stairs.
Stayed 2 nights in Apr 2024
Response from King George Hotel on 23 Apr 2024
Dear James, Thank you for your recent stay. Our elevator went through an annual inspection that ended up taking a little bit longer than expected, we apologize for the inconvenience that this caused you. Hope we can get a second chance in the near future.

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Some homeless situations in the area. No parking , had to pay between $38 to $45 a day to park our rental car. We try to get up early to have some pastries and we never could, pastries were always gone by 8:30am Night time desk staff was a bit short of words and not too friendly with guests. Room was clean and maids were quick to make sure we had enough towels etc... Overal a good place to stay for a few days, we enjoyed the orange and lemon water available for guests at the lobby. Adbula and the desk clerk that speaks spanish were incredible. It would be helpful for guests if King George could make some arrangements with the parking across the street so guests who stay at the hotel could pay less that $38 or $43 a day to minimize cost. It would it be better to stay in a hotel with parking as we added almost $200 to our bill just for parking.Thank you
Stayed 3 nights in Apr 2024
Response from King George Hotel on 23 Apr 2024
Dear Carmen, Thank you for being our guest and for sharing your comments and feedback. We are glad to know Abdallah provided with a friendly customer service. In regards to your parking suggestions, we'll make sure to pass your comments to our management team. Safe travels!

10/10 Excellent

Barrington

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at King George and it’s honestly the best place to stay if you just want a place to rest and expose San Francisco without spending too much. If you don’t want all the extras and modern designs and grand entrance. This is the place for you. Highly recommend.
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 21 Apr 2024
Thank you for your feedback, We hope to see you again soon

8/10 Good

Carlton, Brooklyn

Liked: Staff & service
Hotel is a bit dated, but close to a lot of walkable places
Stayed 2 nights in Apr 2024
Response from King George Front Desk on 21 Apr 2024
Thank you for your feedback, We hope to see you again soon

10/10 Excellent

JULIE

Stayed 2 nights in Apr 2024
Response from KGH Team on 9 May 2024
Dear Guest,Thank you for your feedback. We look forward to welcome you back soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, comfy, affordable, good location. We had a great stay at King George Hotel. Beds were comfy, good location close to BART and union square. I would recommend and stay again !
Stayed 2 nights in Apr 2024
Response from King George Front desk on 18 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay. We hope to see you again soon!!

10/10 Excellent

Clara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean little hotel.
Stayed 2 nights in Apr 2024
Response from King George Front desk on 18 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay. We hope to see you again soon!!

10/10 Excellent

HUU, Oceanside

Stayed 1 night in Apr 2024
Response from King George Hotel on 9 May 2024
Thank you for the stars! Looking forward to your next visit

10/10 Excellent

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was only there for one night, but it was clean and quiet. My only complaint is that there was no phone charger near the bed and the lamps next to the bed could only be controlled via a switch inside the door. Otherwise, great!
Stayed 1 night in Apr 2024
Response from KING GEORGE FRONT DESK on 17 Apr 2024
Dear Howard Thank you for your feedback! We're glad to hear that you found our accommodations clean and quiet during your one-night stay. We apologize for any inconvenience regarding the lack of a phone charger near the bed and the control of the bedside lamps. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back again soon!All the best,

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I just didn't like that elevator was not working the two days we stayed at and the lady sent us to the 6th floor. Fortunately we didn't have heavy luggage. I think they should prioritize to fix things faster specially for elderly people. Besides this inconvenient, everything was good.
Stayed 2 nights in Apr 2024
Response from King George Hotel on 17 Apr 2024
Dear Ken, Thank you for being our guest! Our elevator was down due to an inspection that has been successfully completed. We apologize for the inconvenience that this caused you, and it is our hope to see you again in the near future so that we can win you over!

4/10 Poor

Lyle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When booking online they don’t tell you that the elevator is not working and there is no stairway just a 2 ft wide spiral stairwell to haul your baggage up 4 floors and that parking is a extra $90.00 and there’s no heat in the room and of course once you book it’s none refundable though Expedia
Stayed 1 night in Apr 2024
Response from King George Hotel on 17 Apr 2024
Dear Lyle, Thank you for being our guest. Due to city requirements, our elevator has to go through an annual inspection, that happened last weekend and we apologize for the inconvenience that this caused; we are happy to confirm that the inspection has been completed. Unfortunately, we don't have a parking garage on site, therefore, parking prices from 3rd parties are outside of our hands. We regret to know that your experience was not the best, and it is our hope to get a second chance in the near future to truly win you over.

10/10 Excellent

Esteban Escalona

Stayed 4 nights in Apr 2024
Response from King George Front Desk on 6 May 2024
Thank you for your feedback, we hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from King George Front Desk on 15 Apr 2024
Thank you for your feedback, We are happy you enjoyed your stay. We hope to see you again soon

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast that is offered is nothing more than mini muffins.
Stayed 2 nights in Feb 2024
Response from King George Front Desk on 14 Apr 2024
Thank yo for your feedback, We are glad you enjoyed your say. We hope to see you again soon.

2/10 Terrible

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from King George Front Desk on 15 Apr 2024
Thank you for your feedback, We are sorry you didn't enjoy your stay. We hope to see you in the future to give you a better experience.

8/10 Good

Song

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, lovely lobby. Exceed my expectations. Will stay here again.
Stayed 3 nights in Apr 2024
Response from Carlos C.| King George Hotel on 14 Apr 2024
Hello Song, Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that you enjoyed your stay and that our location, friendly staff, and lobby exceeded your expectations.

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic location close to Union Square and transport. Tired building but comfortable and clean. Price was right. Still no pool table!
Stayed 3 nights in Apr 2024
Response from King George Front Desk on 13 Apr 2024
Thank you for your feedback, We are glad you enjoyed your stay. We hope to see you again soon

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to Chinatown, union square
Stayed 3 nights in Feb 2024
Response from King George Front Desk on 14 Apr 2024
Thank you for your feedback, We are glad you enjoyed your stay.