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Reviews of Crowne Plaza Hotel Foster City - San Mateo, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Foster City - San Mateo, an IHG Hotel
1221 Chess Dr, Foster City, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 499 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kervin

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I am staying at the Crown Plaza San Mateo on business. After I checked in, I got ready for bed because I was tired and needed to go to work early the next morning. It is 10pm and I am falling asleep only to be startled by someone else walking into my room. I quickly yelled at this person and asked who they are. Apparently it is another guest and the staff gave my room to another person. Now I am upset, can’t sleep thinking other people might come inside my room. Worst hotel experience.
Stayed 1 night in May 2024
Response from Management on 14 May 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,

8/10 Good

Rom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 14 May 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great like always
Stayed 1 night in May 2024
Response from Management on 14 May 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,

10/10 Excellent

Arman

Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Stayed 1 night in Apr 2024

8/10 Good

David, Foster City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foster City is a great area. Safe, quiet, nice people. I like this hotel because there is a bar/restaurant that has decent food. It’s nice to be able to grab a drink and not have to drive.
Stayed 1 night in Mar 2024
Response from Management on 24 Apr 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,

10/10 Excellent

Cidonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the nightclub that they have on Saturday nights.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

8/10 Good

Angelo

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

2/10 Terrible

Tom

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a little pricey. It’s nice that there’s free parking.
Stayed 2 nights in Apr 2024
Response from Management on 15 Apr 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

2/10 Terrible

?

Stayed 3 nights in Mar 2024
Response from Management on 8 Apr 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

6/10 Okay

ANJULI

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The positives about this hotel are that there is free parking, close to the freeway and shopping and restaurants and there is a bar/lounge in the hotel. Had a great time there. This was my first and last time staying here though. The walls are thin and can here the room above us. The cleaning crew were very loud and the guests in the morning. The shower head was too low and the pressure too hard. Too expensive to stay here. Will be staying in another hotel.
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

8/10 Good

Prachi Prasad

Business traveller
Liked: Cleanliness, staff & service
The hotel is goid
Stayed 5 nights in Mar 2024
Response from Management on 19 Mar 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Sonya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and the staff went above and beyond.
Stayed 2 nights in Mar 2024
Response from Management on 4 Mar 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Paul, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location in very convenient and close by shopping and restaurants. Room is clean.
Stayed 3 nights in Feb 2024
Response from Management on 4 Mar 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Joseph, Villa Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

2/10 Terrible

gregorio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christina R on 9 Mar 2024
Thank you for staying with us, but I am saddened to hear that we did not meet expectations. We always strive to provide each guest with a great stay. We hope you will return to the property and give us a chance to show you we can provide the service you were looking for

8/10 Good

Monica

Stayed 1 night in Feb 2024
Response from Management on 23 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Gideon, Caesarea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms, convenient location close to the airport to main roads and yet quiet
Stayed 1 night in Feb 2024
Response from Management on 23 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs. Easy parking
Stayed 3 nights in Feb 2024
Response from Management on 23 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

4/10 Poor

Gina

Business traveller
Disliked: Property conditions & facilities, room comfort
Very Noissy
Very noisy room. Close to a major freeway. The refrigerator is making so much noise. You can hear the noise from the other room. Did not sleep the whole night because of too much noise.
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Byron, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We try every year to come to celebrate our wedding anniversary, when we got married 7 years ago we reserved one of the two private rooms at the Clubhouse Bistro. The DJ plays great music, great atmosphere and good people
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Congratulations on your 7 yrs anniversary. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Kristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

6/10 Okay

TAKUSHI

Liked: Staff & service, amenities, property conditions & facilities
The hotel is located beside the free way and it was noisy at night.
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Gene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

8/10 Good

Cipriano

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

6/10 Okay

Ashnita

Travelled with family, Travelled with family and small children
I was a little disappointed I didn't get all the rooms on the same floor as I mentioned it when I called. I had 3 rooms with my family.
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

2/10 Terrible

Abigail

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Privacy issues
I had a horrible experience staying at this hotel. At 4am, staff entered my room without knocking. Thankfully I had the latch on. The person entering the room had asked if I had called guest services which I had not. Staff entered my room again around 10:30am without knocking again. This time I had forgot to put the latch. Staff gave the excuse it was housekeeping but why is housekeeping entering my room without knocking and I have the do not disturb sign hanging on the knob. Checkout wasn’t until 12 noon so that also didn’t make any sense. I spoke with the manager and she comped me for 2 people to eat brunch and gave us a late checkout at 2pm.
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected
Was horrible. Toilet overflowed and was but compensated for for my stay.
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

4/10 Poor

Mariane

Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

4/10 Poor

stacey

Liked: Property conditions & facilities
Disliked: Staff & service
The check in person closed the door when i walked to the counter without acknowledging my presence. Eventually came out, took my information and then tood me a needed to come back in an hour. I asked if she could call or text when the room is ready. She said, "we dont do thta".
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Samuel R

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water issue
Hot water was not working. Had the shower on heat for over 9 minutes before it finally started to warm up. Parts of the carpet floor were wet . Notified guest services, they offered another room, which we took. Wet carpet problem was solved but unfortunately, the hot water was still a minor problem due to inpatient kids. Other than that, very nice hotel, friendly staff, aesthetically pleasing
Stayed 2 nights in Dec 2023
Response from Management on 5 Feb 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Beverly

Liked: Property conditions & facilities
Superb customer service
Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Rosa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

6/10 Okay

Alexis

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Suite didn’t come with kitchenette as advertised. No ice bucket in the room and ice machine wasn’t working on two floors. Pretty expensive stay with limited amenities.
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Yibei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 29 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,

10/10 Excellent

Lual

Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Marcy

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Management on 28 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

4/10 Poor

Julio

Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

6/10 Okay

Jesse

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

6/10 Okay

Viliami

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 19 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

JRNERI

Stayed 1 night in Dec 2023
Response from Management on 22 Jan 2024
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

2/10 Terrible

Jennifer, Mountain House

Travelled with family
Disliked: Cleanliness
I reserve a king standard bedroom and got a queen. Bathroom tub is not clean some black mold forming in the tub
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 18 Dec 2023
Dear Valued Customer,Thank you for taking the time to tell us about your experience at Crowne Plaza FOSTER CITY-SAN MATEO.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Hotel - Foster City.Thank you,Management