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Ulasan untuk Hillsdale Inn

2 out of 5
Hillsdale Inn
477 E Hillsdale Blvd, San Mateo, CA

Ulasan

5,0
Penilaian 10 - Sangat Bagus. 85 dari 935 ulasan" "
Penilaian 8 - Bagus. 153 dari 935 ulasan" "
Penilaian 6 - Cukup Baik. 187 dari 935 ulasan" "
Penilaian 4 - Buruk. 197 dari 935 ulasan" "
Penilaian 2 - Sangat Buruk. 313 dari 935 ulasan" "

5,4/10

Kebersihan

6,0/10

Staf & layanan

5,8/10

Fasilitas

4,4/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan
Disappointed? A little
We we not even sure we had gotten the right room. The beds were not queen size like in the reservation. 1 made a terrible amount of noise when you moved around on it. The cleanliness was questionable. The pool had very limited hours but looked clean. Overall a NO frills place.
Menginap 3 malam pada bulan Juli 2021

10/10 Sangat Bagus

Keith

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The best at a reasonable price. Hands down.
A very nice hotel for the price. I would book again every time. It was quiet. Clean linen. I got a nice sized room with balcony, there was a nice pool and a bench complete with bhuda statue. Hotel owner was very helpful with booking and checkin times and went the extra mile helping with my late check in. Very nice well kept hotel. I encountered not a single issue or anything seedy. A genuinely nice budget hotel that i hope stays around, even with a change in ownership. Would have loved to see the sports bar up and running. :)
Menginap 3 malam pada bulan Juli 2021

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a good night sleep nice and clean room thanks
Menginap 1 malam pada bulan Juli 2021

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
nothing that i would say i liked the property was discosting with squocky bed and cocroches in the room and no wakeup call or front desk after 8 pm till 10 am no breakfast and no AC stuff eas stolen from my car in the parking lot but they told me thair are not responsible the shower was dirty bathrooms ware not sanitysed bed was making squicky noises and was super unconfirtible staff ware rude and unprofessional the roof looked like it had a leak at some point but nobody cared to fix it no dining or room service was provided
Menginap 3 malam pada bulan Juni 2021

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Wow, these guys are something else. If I could give negative stars I would! Service and attitude was so bad it turned comical! Almost straight out of a bad sitcom! We were about 130 miles from the location when some lady named Stephanie called and said if we don't get there by 8pm our hotel room would expire and we wouldn't get our money back. First off, there was nowhere on the expedia website that stated this under the hotel description. If we knew we would have made sure to get there sooner. This Steph lady was rude and unnecessarily combative. We decided to stop and stay somewhere else that night but arrived at the hotel the next day. Once there we found out Stephanie wasn't even the manager as she had lied she was. I also purchased breakfast with the room and get this...yall ready? She said there's a coffee maker in your room and here's a packet of oatmeal! Lord I can't make this up! We stayed the second night because we were too tired to find another hotel but please please please stay away from this place! I don't even know how it's still in business! I have to now request a refund from my credit card company. I don't understand how this type of fraud businesses verified by expedia and offering to people.
Menginap 3 malam pada bulan Juni 2021
Tanggapan dari Lisa pada tanggal 25 Jun 2021
Hello my name is Lisa, I am the manager of this hotel. I completely understand your frustrations. I would love to give you answers to a lot of your complaints. I am more than happy to show you where on Expedia it says that we close at 8:00 and I also wanted to address the breakfast. Due to covid we had to stop our normal breakfast but still wanted to give the option of our guests to have something available to them which is the coffee tea and oatmeal. I 100% Do not find it ok for any of my staff to treat anyone like that and for that I genuinely apologize for any negative effect that person had on your stay. I also do not want you to have to go through all of that to get a refund. If you give me your name I will find your information and would be happy to give you a full refund. Again I am so very sorry for your experience with us, I do not tolerate any of that behavior from anyone that works here and that will be dealt with separately.

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Their Wi-Fi signal didn't reach the room, it was only available around the front desk area. Tried to call the front desk from the room several times and they never pick up. No AC in the room.
Menginap 1 malam pada bulan Juni 2021

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Juni 2021

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like their daily house keeping room is clean and tidy
Menginap 6 malam pada bulan April 2021
Tanggapan dari Lisa pada tanggal 27 Apr 2021
Thank you so much for your feedback!

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Maret 2021
Tanggapan dari Lisa pada tanggal 27 Apr 2021
Thank you so much for your feedback!

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
the carpet was very smelly and the place overall needs maintenance, looks dirty
Menginap 3 malam pada bulan Maret 2021
Tanggapan dari Lisa pada tanggal 27 Apr 2021
Thank you so much for your feedback, We are in the middle of renovations for all of the room, We apologize for you experience.

8/10 Bagus

Corinne

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
big room with refrigerator and microwave; good price and nice a quiet
Menginap 21 malam pada bulan Januari 2021
Tanggapan dari Lisa pada tanggal 26 Jan 2021
Thank you for your feedback, I’m glad you enjoyed your stay.

10/10 Sangat Bagus

Edgardo.

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Lisa pada tanggal 5 Jan 2021
Thank you so much for your feedback

8/10 Bagus

Jesus, Fresno

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
I've been staying here for almost a year and it's perfect for my needs. Let me make this clear for the price don't expect too much out of this place. Beds are comfortable and house keeping is done daily but there's no a/c. They do provide a plug in fan & heater. Everything works its just an old place you still get a regular standard key to open room. Room comes with tv microwave mini fridge and a coffee maker. Rooms are pretty standard and convenient but if you're looking for something modern and up to date, luxury this is definitely not your choice!
Menginap 2 malam pada bulan Desember 2020
Tanggapan dari Lisa pada tanggal 5 Jan 2021
Thank you for your feedback!

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
I never see the Hillsdale Inn don’t have air conditioning and heater They used small heater and regular air Not phone call in office Not good for stay
Menginap 4 malam pada bulan Desember 2020
Tanggapan dari Lisa pada tanggal 22 Des 2020
We apologize that you did not have a good stay. We will work on these issues.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Es un buen lugar, un poco antiguo quizás, pero las habitaciones muy acogedoras.
Menginap 1 malam pada bulan Desember 2020
Tanggapan dari Lisa pada tanggal 8 Des 2020
Thank you for your feedback! We hope you enjoyed your stay.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2020
Tanggapan dari Lisa pada tanggal 8 Des 2020
Thank you for your feedback. We are happy you enjoyed your stay.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2020
Tanggapan dari Lisa pada tanggal 10 Nov 2020
Thank you for your review. We appreciate your feedback.

6/10 Cukup Baik

Ignacio

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Hillsdale Stay
Front office is amazing and very helpful!
Menginap 4 malam pada bulan Oktober 2020
Tanggapan dari Krista pada tanggal 27 Okt 2020
Thank you for you review. We appreciate your feedback.

6/10 Cukup Baik

Traveler terverifikasi

Menginap 4 malam pada bulan Oktober 2020
Tanggapan dari Lisa pada tanggal 8 Des 2020
Thank you for your feedback. We hope you enjoyed your stay.

6/10 Cukup Baik

Travler, Los angles

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The room was clean ,old and no internet during the 3 days that I stayed there. Good location nice people at the reception.
Menginap 2 malam pada bulan Oktober 2020

6/10 Cukup Baik

Kim

Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2020

6/10 Cukup Baik

Matthew

Traveler bisnis, Bepergian dalam rombongan
Disukai: Kebersihan
The bay is very accessible here!
Menginap 6 malam pada bulan September 2020

10/10 Sangat Bagus

Ignacio

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Best front desk employee’s we’ve come acrossso far
Mia & Krista both front desk are amazing! They will accommodate anyway they can. Always with a smile! Place it’s self is older but for the price it’s just what ya need! Fridge & microwave in your room as well with no extra charge nor do you pay for parking or WiFi!
Menginap 4 malam pada bulan September 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan September 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 4 malam pada bulan September 2020

10/10 Sangat Bagus

Drawnek

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Maret 2020

4/10 Buruk

Maggie

Disukai: Kenyamanan kamar
Menginap 14 malam pada bulan Maret 2020

6/10 Cukup Baik

EDUARDO

Menginap 8 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice place to stay we enjoy it we stay there for working purposes. Its clean everything works fine. Plenty of parking.
Menginap 3 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Maret 2020

8/10 Bagus

Kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
PRICE. LOCATION. CLEAN. CUSTOMER SERVICE.PARKING.
Menginap 3 malam pada bulan Maret 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Clean and Affordable
Based on the low price for the area and the run-down exterior, I was expecting a dirty, broken room; however, I was very surprised how clean the room was. Fairly new carpet, clean walls and floors, decent bathroom and shower, working fridge and microwave.
Menginap 5 malam pada bulan Maret 2020

10/10 Sangat Bagus

RAMANDEEP

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Disgusting facility, need upgrade, at least a little paint and cleaning.
Menginap 3 malam pada bulan Maret 2020

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Internet Wifi was very unstable. Facility is very old...
Menginap 4 malam pada bulan Maret 2020

8/10 Bagus

Corinne

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cleaning is impeccable and everyone is nice. In the process of getting better. Easy to find and close to many stores and restaurants. The beds a little uncomfortable but the rooms are huge and has all the amenities you need when staying in a hotel
Menginap 28 malam pada bulan Februari 2020
Tanggapan dari Lisa pada tanggal 19 Mar 2020
I appreciate your feedback. I am glad you enjoyed your stay!

4/10 Buruk

Sherrie, Washington

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Not clean enough. Microwave dirty when i got there things wernt probably ready
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari LISA pada tanggal 17 Mar 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

2/10 Sangat Buruk

John

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Horrible hotel. Not heated, you better bring your own heater. If you are on the first floor holes in bathroom windows will make you visible from outside especially in the evening, and you cannot completely close them!!
Menginap 14 malam pada bulan Maret 2020
Tanggapan dari lisa pada tanggal 17 Mar 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 5 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 17 Mar 2020
Thank you for your feedback! I am glad you enjoyed your stay.

2/10 Sangat Buruk

Karen

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
The room was very cheap and I can see why... very ghetto looking, inside and outside, the bathtub was peeling off they definitely need to be remodeled, I wouldn’t stay there again
Menginap 5 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 17 Mar 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
The staff was excellent. But there were too many little things that got in the way, and I shouldn't have to deal with. The key didn't work, and got stuck in the door. The bathroom was DIRTY. Mold in the shower, something was leaking on the bathroom floor, and made it very slippery. I will not go back.
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 17 Mar 2020
I apologize that you were unhappy with your stay. If you call the hotel and ask for me, Lisa, I will happily give you a refund.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 19 Mar 2020
Thank you for your feedback.

8/10 Bagus

Paul, Brisbane Australia

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Motel was located next door to Enterprise car rental which was very convenient. For the price, it was good value - easy parking, located near several shopping centers and restaraunts.
Menginap 6 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 17 Mar 2020
Thank you for your feedback! I am glad you enjoyed your stay

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 19 Mar 2020
Thank you for your Review!

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 19 Mar 2020
Thank you for your review!

10/10 Sangat Bagus

Issac

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and comfortable
Very nice resort style hotel for the price with swimming pool. Rooms were nice and clean with comfortable bed. Parking is right in front of the room. I didn't notice any noise from outside or room next door. I will go back at my next visit.
Menginap 7 malam pada bulan Februari 2020
Tanggapan dari Lisa pada tanggal 19 Mar 2020
Thank you for your feedback. I am glad you enjoyed your stay

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms are big and cozy.. Located around alot of places
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 19 Mar 2020
Thank you for your review!

8/10 Bagus

Shawna

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Fine for the cost.
Check in was easy, all the staff members I interacted with were friendly and helpful. The room was clean & perfect for our need of a budget friendly hotel. Loved the mini fridge & freezer! The 'breakfast included' was one of the reasons I chose this place over others however it was dissapointing (instant oatmeal & fresh fruit). Because there is no A/C in room, I wouldn't choose in the hotter summer months, but was not a problem for our March trip. If I were to ever go back to San Mateo (which I doubt will happen), I would consider this hotel again!
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 19 Mar 2020
Thank you for your feedback we will get better with the breakfast. I am glad you enjoyed your stay for the most part.

10/10 Sangat Bagus

Jessie, Fresno

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's a very pleasant place to stay. Me and my son stay there every week for work reasons and we enjoy the room very much.
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 9 Mar 2020
Thank you for your feedback.

8/10 Bagus

Josh

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Location on point
I mean aside from the lack of a security door latch this hotel was pretty much better than any bargain hotel you could ask for. Great location, each room had a back porch. Great overall.
Menginap 4 malam pada bulan Maret 2020
Tanggapan dari Lisa pada tanggal 9 Mar 2020
Thank you for your feedback!