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Hotel Tonchala

3.0 star property
Two inviting pools offer relaxation while convenient meeting spaces cater to business needs at this hotel near the Banco de la Republica Cultural Area

Choose dates to view prices

Hotel Tonchala offers a vibrant retreat with two sun-soaked pools. Stay productive in the business center and meeting rooms, enjoy continental breakfast, and unwind at the poolside bar. Dry cleaning services add convenience to your stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is Rp1.293.889
Rp1.293.889 total
24 May - 25 May
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About this property

Hotel Tonchala

  • Hotel near Ventura Plaza Commercial Center
  • Located close to Banco de la Republica Cultural Area and General Santander Stadium, Hotel Tonchala provides free continental breakfast, a poolside bar and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and a restaurant.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool, along with sunloungers
    • Free self-parking
    • A lift, tour/ticket information and luggage storage
    • A porter/bellboy, a 24-hour front desk and smoke-free property
  • Room features
  • All 102 rooms include comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate dining areas.
  • Other amenities include:
    • Bathrooms with designer toiletries and bidets
    • LCD TVs with cable channels
    • Wardrobes/cupboards, separate dining areas and daily housekeeping

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Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 69998.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: COP 69998.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:30 AM to 7:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Tonchala have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:30 AM to 7:30 PM.

How much does it cost to stay at Hotel Tonchala?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Tonchala on 24 May 2026 start from Rp1.293.889, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Tonchala pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Tonchala?

Self-parking is free at this property.

What time is check-in at Hotel Tonchala?

Check-in start time: 1:00 PM; check-in end time: anytime.

What time is check-out at Hotel Tonchala?

Checkout is at 1:00 PM.

Where is Hotel Tonchala located?

Located in the heart of San José de Cúcuta, this hotel is within a 10-minute walk of Ventura Plaza Commercial Center and Banco de la Republica Cultural Area. General Santander Stadium and Gobernación Norte de Santander are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very good

8.8

Cleanliness

8.4

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 46 out of 95 reviews
Rating 8 - Good. 26 out of 95 reviews
Rating 6 - Okay. 12 out of 95 reviews
Rating 4 - Poor. 4 out of 95 reviews
Rating 2 - Terrible. 7 out of 95 reviews

Reviews

Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and amenities
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Claudia Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was a great stay

It was a great stay. Highly recommend!!
Stayed 14 nights in Feb 2024
Verified

10/10 Excellent

Aliva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to travel with the assistance of Andres and Iban 🙂
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, good customer service
Stayed 7 nights in May 2023
Verified

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge building very spacious
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclent building and dsfe
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

CORINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceent
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet an clenless
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Fermin

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like bathroom.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Joycel

Liked: Cleanliness
Disliked: Staff & service
I paid for a king bed room and the staff put me in a room of a small bed. I had to wait to talk to another staff member on the night so he could change my room. The first staff was negative and dint want to help me.
Stayed 3 nights in Jan 2023
Verified

6/10 Okay

Jose

No colocan vasos en la habitación, no hay acceso interno para llamar a celulares
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Siendo objetivo, por precio no lo vale , solo la fachada es bonita, lo demás viejo , muy ruidoso, cama pequeña, la habitación muy descuidado con mal olor .. en fin gracias pero no gracias..
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

lizbeth

Liked: Property conditions & facilities
Bueno
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Lilibeth

Es excelente todo.!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Danile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
me gustó
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Zarabhit Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscina no estaba en funcion
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

yecny

Disliked: Cleanliness
Las habitaciones muy viejas
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

'wil

Best swimming pool around
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Javier Quintero

Liked: Cleanliness, staff & service, property conditions & facilities
Exfe
Stayed 1 night in Aug 2024
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena

El hotel tiene una muy buena ubicación, el servicio es muy buenola piscina super linda y limpia, aspectos a mejorar un poco es el desayuno que no es tan variado es decir no hay mucha fruta por escoger, de resto estuvo muy buena nuestra estadia.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por el precio esta un hotel muy atractivo.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Javier Quintero

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel la limpieza de las habitaciones genial..!!!
Stayed 2 nights in Apr 2024