6/10 Cukup Baik
Antonia
Bepergian bersama teman
28 Jul 2025
Disukai: Staf & layanan
Alicia was very nice and accommodating at our arrival and check out. She wasn't hesitant in refunding the drink credit that was promised after a hiccup by the other staff members. The artsy aesthetic was very nice, but it could use some updating as the elevator is very slow. I bought my own washcloths and towels at Walmart because they were very dingy and nowhere close to white. The pillows were yellow and old under the pillowcase. I requested for flowers to be delivered to my fiancé for her birthday and confirmed several times with the staff and was told that it would be there at the 9 am requested time. After giving a grace period, I contacted the front desk to inquire about the flowers and was told they'd be up shortly. As I'm leaving to go to Pueblo I see the manager leaving at the same time to go make the arrangement and I told her I can buy my own flowers. She did apologize and brought us a complimentary bottle, told us that we had a $50 credit for the bar until we leave, and did still go get the flowers. I think this could have been avoided if communication between shifts was better. Overall I have no complaints about my stay.
Antonia
Menginap 4 malam pada bulan Juli 2025
