2/10 Sangat Buruk
zuwei, Sevenoaks
Bepergian bersama teman
20 Des 2025
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I am making a complaint against doubletree hotel in Puerto Rico.
In the past, we have had stays at doubletree hotels and had good experience. This time it was a very bad case, mainly from after checkout.
1. When we checked out, we asked doorman to book a taxi to cruiser pier, we clearly asked for two things, one using credit card, two drop off at virgin voyage harbour. The doorman got the car for us.
2. First issue, when the lady driver dropped us off, she couldn’t take credit card , Apple Pay, it took quite a long time for us eventually to get cash to pay her.
3. The more wrong thing is, she dropped us off at wrong pier, at pier 4. Immediately we told her it was wrong, we could see virgin ship and pointed it to her. But she said as the road was closed we should walk to virgin ship on feet.
As we were nor farmiliar with the area and could see the boat and thought it was in walking distance. Thus we accepted her idea, paid and started to walk.
Later we knew that virgin ship was at pier 25, very far away from pier 4. After walking 45 min we almost missed our cruiser , by luck a kind gentleman gave us a lift, without his help we would definitely missed our cruiser.
4. In summery, the lady driver charged us 45 dollars, dropped us off at wrong place, after we pointed it out the right ship and pier, she lied to say it was within walking distance.
We don’t mind walking a bit, but this lie almost ended up with missing our cruiser.
This is a terrible experience!
zuwei
Menginap 1 malam pada bulan Desember 2025