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"This hotel was extremely exceptional it was a great experience. "

"Beautiful stay! The staff ensured we enjoyed all Amentities at the hotel with a beautiful breakfast every morning with healthy options. The pool was breathtaking "

"I had a great stay at the Hyatt in Cartagena. From the moment I arrived, the service stood out—especially Dina at reception, who was incredibly welcoming and helpful. She made check-in smooth and set the tone for the entire experience. The location is a huge plus. There’s a convenient grocery store right behind the hotel, a major mall right next door, and the beach is directly across the street—everything you need is within walking distance. The hotel pool was also a highlight—clean, relaxing, and perfect for unwinding after a day out. Overall, this hotel offers comfort, convenience, and excellent service. I’d definitely stay here again"

"Overall it was an absolutely GREAT location and size room. However, in my room, everything seemed really low so I believed it was perhaps technically an “accessible” room but was told it was not. Also, I didn't initially know how to work the AC or TV. It was excessively hot upon entry BUT- I got an early check- in! There was no introductory instructions and I like to spend time in my room upon arrival. Later I discovered you can change some channels to speak in English. But that was a lil frustrating. And then I had no hot water the entire stay! It was luke- warm at best. But I needed HOT water. The water was warmer at the beach- which was at least walking distance! 💁‍♀️ I just hope the Hotel remembers to justly compensate me as discussed at check out to accommodate the situation. "

"Hotel is much older than the website pictures. Major renovation on the beach, which was undisclosed, making our oceanview balcony and the outdoor pool unusable. Food was mediocre. Old towels. No kleenex in rooms. This property is 2 star at best."

"The staff were very helpful with answering questions, and sharing recommendations in the area."

"Great hotel excellent service. Wonderful breakfast. "

"Me and two of my colleagues stayed in this particular hotel although it was a last-minute decision however we made it work. We stayed in Cartagena once before. And we had an amazing time all the trip did get canceled because of the war however we ended up back at Cartagena the people that worked at this hotel was amazing A1 I must say . One of my colleagues decided to pay a little bit extra to get a better room however he had no refrigerator no hot water. The bed was as hard as rocks in the same with my room. The bed was extremely hard. The AC did not work I complained twice they never fixed it. The water was not hot and asked for my other colleague same thing with his bed as well extremely hard. The pool was decent. If you ask me what I stay in this place I would say no knowing these conditions, the overpriced everything they up charges for the breakfast for extra cheese. Imagine that we don’t mind paying for extra but when it’s not listed, we have issues with that, however overall the place is not a good place to stay so if you guys are seeking to go to this country it’s an amazing country that people are really nice. Do not choose this hotel. It’ll be the worst mistake you ever paid for."

"Fair"