Search Family-Friendly Hotels in Sandston

"Great hotel and great staff.. our only real negative feedback is that the gym is middling at best if we are being charitable… and realistically disappointing relative to the hotel’s overall high price/high value positioning in the market. you all can do better!! equipment, lay-out etc etc sub-par. "

"Convenient, luxurious and comfortable"

"Breakfast was ok. Parking was adequate and appeared to be safe."

"I checked in around 8 PM to a corner room and the bathroom was very dirty - hair in shower, thick pink mold along slider door, and bottom of shower was super scraped. It almost looked like it hadn't been cleaned. Told hotel staff (3 folks there) and 2 of them seemed annoyed (which I assume was more toward the cleaning crew, but less than professional). They switched my room and again, it was not very clean (again hair on the floor and in sink, pink mold but far less, very scratched shower). I was too tired at this point to bother changing rooms, though in retrospect I should have asked. The hotel staff is hit and miss in terms of customer service and friendliness. Woman working at bar was super nice and friendly. Amenities are great too. Overall I would not stay here again for the cleanliness alone. "

"All of the staff were so friendly, especially the valets. We had a large, beautiful room that was perfect for our needs. Location is great!"

"Very good"

"The only bad thing I could say about this trip is they held $75 for a deposit for way too long I should’ve been refunded for it Friday and here it is Monday"

"The room was clean, but the hotel itself is older. The "kitchen" area is absolutely disgusting, so breakfast wasn't an option. The other main problem was the smell. The entire hotel from entry smelled of cigarette and marijuana smoke. I had to launder my bags even after the stay because the smell was lingering. The shuttle to the airport was nice, except when i arrived at the airport I waited 45 minutes and called 3 times to get the shuttle. Fortunately i was only at the hotel long enough to sleep both nights, but it wasn't a great experience."

"Front desk staff disappeared several times that I saw while sitting in the lobby. They had to go off to do other things. The phones were ringing and people were trying to check in. They need more help. All staff were friendly."