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"The location is the winner - people definitely visit to stay in a truly incredible part of the country. This is our second trip in less than a year, and unfortunately Portavadie is looking very tired indeed. I was quite shocked at the lack of cleanliness in common areas (corridor outside our room was gritty with random bits of dirt, and the leisure centre’s changing rooms were grimy and thick with cobwebs!) Customer service felt really indifferent and quite bare-minimum. I truly think our expectations are low in this regard, we’re very self sufficient and don’t expect any special treatment! However, there was just something quite ‘off’ and I think staff in the restaurant and leisure centre could massively benefit from proper customer service training. This is an incredible destination and coming here should feel really special. Unfortunately I think there’s some fundamental details that need some care and attention from management. "

"Yes"

"Location is "

"Basic breakfast, staff lovely, "

"Lovely clean room. Bar staff friendly. Breakfast selection great. "

"Excellent location and welcoming host"

"Lovely room, friendly to guests and pets, had a lovely stay "

"Breakfast and food very Nice but hotel very run down "

"Nice hotel nice food can’t go wrong "