"Fantastic stay, hotel very clean and the team are very welcoming- little touches like tea & coffee in the morning and hot chocolate & marshmallows in the evening make the stay even better!"
"We stayed here one night in May. Here are the highlights:
-Hotel staff was nowhere to be found once we were escorted to the building we were staying in (multiple buildings).
-The hotel bar closed at 8pm.
-We attempted to make use of the amenities - rooftop pool - but due to what I presume was cloudy weather the chairs outside had no cushions and there were no hotel staff to service.
-I was awakened by a 3am washing of our room's windows. I contacted staff which got back to me 6 hours later to apologize and offer some credit for the inconvenience. This was unacceptable and ridiculous. What an oversight.
-The next day we met up with friends at the pool which was crowded. It took 1 hour for our diet cokes to arrive. And my friend was treated rudely by the staff member running the pool. I'm not sure if he ended up paying for fruit that we never received.
-After checkout I was surprised to be charged for undisclosed $60+ "leisure fees" and $14 delivery for the room service we ordered on arrival (ultimately this was comped due to the window incident). But I really wonder how they possibly justify this added expense given the lack of attentive staff and narrow hours of operation.
Overall this is simply not a luxury destination hotel. It's a beautiful location with well designed facilities. But they are currently charging inflated rates for what seemed like a short-staffed operation."
"The hotel was very nice very clean. The staff was wonderful. It’s just that $30 a day parking but I know that’s what they’re charging nowadays. The only thing is we expected breakfast because they said they had breakfast. I thought may be a Continental breakfast , but there was none of that, There is a little bar there to order snacks and drinks. The other thing is that the parking is very hidden. You can miss it. We went around several times before we we saw it."
"Beautiful hotel with friendly staff. We didn't pay for an ocean view, but still received a wonderful view of the mountains and Santa Barbara neighborhood. Room was clean, decorated well and we appreciated the complimentary waters after a long drive. We did not use the valet parking, and we were able to find street parking behind the hotel each day. We liked the location of the hotel, right on the beach and not too far from downtown."
"Centrally located, this property is above average. The room was clean, and the property was well maintained. The breakfast, however, lacked variety...and while the coffee was excellent, the eggs (loosely scrambled and NO hard boiled eggs) and dry sausage, wasn't up to par with other like hotels."