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Novotel Santa Cruz De La Sierra

5.0 star property
Families find an urban oasis at this Santa Cruz hotel where kids enjoy the playground while adults relax by the pool or attend the daily manager's reception

Choose dates to view prices

Novotel Santa Cruz De La Sierra sits near Plaza 24 de Septiembre, offering travelers a refreshing retreat. Guests start their day with a breakfast buffet, then unwind in the spa tub or garden. Children have their own playground, and everyone appreciates the free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is Rp1.853.670
Rp1.853.670 total
18 Jun - 19 Jun

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Rp2.156.966 total
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BOB 70.0 per night.
Cots (infant beds) are available for BOB 208.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Bolivia value-added tax (VAT) at 13%. A VAT exemption is available to travellers who present a valid passport or tourist visa showing that they are not a resident of Bolivia.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: BOB 140 per person (one-way)
  • Airport shuttle fee per child: BOB 70 (one-way), (up to 10 years old)
  • Crib (infant bed) fee: BOB 208.0 per night
  • Rollaway bed fee: BOB 70.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Novotel Santa Cruz De La Sierra have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 11:00 PM.

How much does it cost to stay at Novotel Santa Cruz De La Sierra?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Novotel Santa Cruz De La Sierra on 18 Jun 2026 start from Rp1.853.670, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Santa Cruz De La Sierra pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel Santa Cruz De La Sierra?

Self-parking is free at this property.

What time is check-in at Novotel Santa Cruz De La Sierra?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Novotel Santa Cruz De La Sierra?

Checkout is at noon.

Does Novotel Santa Cruz De La Sierra provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of BOB 140 per person applies.

Where is Novotel Santa Cruz De La Sierra located?

This family-friendly Santa Cruz hotel is located near the airport, within 3 mi (5 km) of San Lorenzo Cathedral, Plaza 24 de Septiembre and Ventura Mall. Ethno-folkloric Museum and Blacutt Square are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.0

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 82 out of 115 reviews
Rating 8 - Good. 19 out of 115 reviews
Rating 6 - Okay. 7 out of 115 reviews
Rating 4 - Poor. 3 out of 115 reviews
Rating 2 - Terrible. 4 out of 115 reviews

Reviews

Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean hotel. Will stay again soon.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

YES!! i WANT TO COMEBACK TO THIS LOCATION

Fantastic people, very friendly. The hotel was clean, and everything was great. I would pick this hotel anytime.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location also very nice staff.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, modern, with pool, good restaurant. Would stay here again without no doubt.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very accomodating staff. The rooms are clean, modern and very comfortable. Would defintely stay there again.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, modern and very comfortable. Nice view. The best option for a solo traveler or business trip in Santa Cruz
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
People very friendly
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel with pleasing design in common areas. Comfortable bed AND pillows, spacious bathroom, and excellent climate control. What really made our stay was the staff. Jose Miguel and bartender, Samuel, were friendly, helpful, and are the reason we would recommend this hotel to friends.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As an American there are so many things I love about this property - Apple electronics plug directly into the wall without converters or adapters, most of the desk staff speak English, safe water, excellent menu in restaurant and bar with late night availability, lovely breakfast. My only complaint- I stayed here during the feria and it was extremely difficult to get to the hotel in the evenings. Tons of traffic and road closures
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

ERNESTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
REALLY NICE HOTEL. STAFF WONDERFULL
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Cristhian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious hotel,very chic and beautiful.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Manuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was improperly charged for a room that I didn't use. Terrible service from Novotel and Expedia together. I do not recomend them.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

SAHDALLAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful place to stay
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place , best workers
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in restaurant.
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent and friendly
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel that delivers what it promises
Stayed 2 nights in Oct 2023
Verified

6/10 Okay

Alejandro

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I’m giving three stars because of communication. The place is nice, though.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Haakon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

Tolles Zimmer, toller Ausblick, nettes Personal Was will man mehr ?😊
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view

Very nice. Great view frim the room. Very quiet.
Stayed 1 night in Mar 2023
Verified

8/10 Good

Sangtack

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good but i had little doubt that it is really 5 stars level Specially breakfest was poor Anyway not bad, but still it is not the best neither
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

JUAN CARLOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although at first there was a small misunderstanding at reception, it was quickly resolved later. The hotel is simply magnificent, new facilities, very clean and elegant, the lobby is very nice and the breakfast is very good. I appreciate the cordiality of the staff members, especially Kevin. It is my new option in Santa Cruz definitely.
Stayed 2 nights in Dec 2022
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located next to the expo center. There are also food places and a convenience store within walking distance. The bad thing was that there is a rental hall next to the hotel. They played extremely loud music late (2-3am) into the night twice.
Stayed 7 nights in Oct 2022
Verified

6/10 Okay

sergio

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel, poor service

Poor management and coordination with staff, lack of supervision is evident, but the hotel is nice and fairly new.
Stayed 4 nights in Dec 2022
Verified

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Room comfort

3 star hotel

The air conditioner was off when we arrived and thehotel Was very hot, very small rooms modern but small. Tv not smart
Stayed 2 nights in Feb 2024